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SDN Global News A few days  to go for SDNUK16

A few days to go for SDNUK16

A few more days to go - book your tickets now! Service Design UK Conference, 30.6.16 – RIBA, London

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SDN Global News Check out the social media buzz on #ServiceDesignDay

Check out the social media buzz on #ServiceDesignDay

We are happy to say that the first #ServiceDesignDay was a great success. Our gallery is flooded with pictures and posts celebrating the great design field from all over the world. With the #ServiceDesignDay hashtag, SD lovers have proven yet again how creative they are. From videos to love signs, quotes to posters, we've enjoyed every second of it! Here are a couple of our favourites to wrap up a service-tastic event...

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SDN Chapter News 2016 Global Service Design Innovation Forum

2016 Global Service Design Innovation Forum

Shenzhen forum is meaningful to our chapter also to Chinese design, we're preparing a variety of programs this year to advance the service design in China. Next, It will be a service design education forum hold in Guangzhou in June 17th, and workshop with Frog in Qinghua university in Beijing.

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Industry News Join Deutsche Bank to reinvent its customer service experience

Join Deutsche Bank to reinvent its customer service experience

Two weeks ago, jovoto launched a brainstorming think tank in partnership with Deutsche Bank. As an SDN member, you are invited to share your vision of how artificial intelligence can help Deutsche Bank reinvent its customer service experience.

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SDN Chapters Service Experience Chicago 2016

Service Experience Chicago 2016

Service Experience Chicago is back for its third year! Join our Service Design community as we come together for two full days of learning about co-creating the service systems at the heart of our lives

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SDN Global News Deadline extended until June 6th!

Deadline extended until June 6th!

There are great reasons to submit your work to the Service Design Award whether you win or not. Take more than the glory! Send us your best work until June 6th, 2016.

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SDN Chapters Summary of first SDN event in Lagos

Summary of first SDN event in Lagos

We’re very proud of our first SDN event in Africa. The Lagos Chapter in Nigeria has organized an informative and welcoming introduction to using service design as a potential methodology solving big problems that exist in the region. Read the summary of the event bellow!

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SDN Chapter News Danish Design Award honours #designthinking and danish legacy

Danish Design Award honours #designthinking and danish legacy

This year the #danishdesignaward was launched by Danish Design Center (DDC) and Design Denmark in a strong collaboration to create a higher awareness of the impact and value that design can create.

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SDN Chapter News Afternoon seminar on #service, #design and #servicedesign

Afternoon seminar on #service, #design and #servicedesign

Meet one of the pioneers of service design on an exiting afternoon at the 3rd of May 2016 in Copenhagen.

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SDN Chapter News Blueprinting: An Apolitical Tool

Blueprinting: An Apolitical Tool

Blame doesn't help with creative problem-solving.

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SDN Chapter News Using Service Design to Power Your Customer Experience Improvement Program

Using Service Design to Power Your Customer Experience Improvement Program

Companies are awakening to the new reality in which their brand isn’t what they say it is; it’s the cumulative experiences people have with a company.

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SDN Global News Hi there! Ready to join the international Service Design Day, June 1st?

Hi there! Ready to join the international Service Design Day, June 1st?

The Service design community celebrates Christmas, New Year.. and.. June 1st! Every year from this year on, the 1st of June will be international Service Design Day, presented by the Service Design Network. We’ll promote the power of service design, celebrate it’s achievements, create awareness and bring people together across nations and multidisciplinary backgrounds.

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SDN Chapter News New SDN Chapter in Turkey

New SDN Chapter in Turkey

SDN Turkey is committed to raise the awareness of Service Design in the country. To do this, SDN Turkey aims to foster a community of people from different pillars of the discipline’s reach. SDN Turkey focuses value creation in three important areas: Advocacy, Education, and Connection.

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SDN Chapter News The first Chapter in Africa! SDN Lagos, Nigeria

The first Chapter in Africa! SDN Lagos, Nigeria

Service Design Network is excited to welcome the first Chapter team in Africa! The team is under the three-months building phase to become an official Chapter in Lagos, Nigeria!

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Industry News A New Era at SDN

A New Era at SDN

Some very exciting changes are taking place at the Service Design Network. Throughout the last 13 years, SDN has evolved from a network of passionate academics and practitioners, which shared thoughts and collaborated on small research projects, to an open community that we facilitate and encourage, creating evidence for service design as a strong and relevant discipline.

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SDN Chapter News Lições aprendidas para a investigação em Desenho de Serviço

Lições aprendidas para a investigação em Desenho de Serviço

O artigo Opening the Black Box of Research da revista TouchPoint, publicado pela SDN, fornece uma visão geral de como a pesquisa é compreendida e utilizado por profissionais de design de serviços em diferentes sectores.

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