Successfully implementing service design projects is crucial to creating an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. We will also reflect on the relationship between service design implementation and change management.

Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.

An introduction to iterative and revolutionary approaches to design innovation.

This course is for anyone who hasn't used Service Design Tools and Methodologies before and wants an energetic, hands-on and insightful introduction.