Would you like to learn more about Service Design in Spanish? This event was held as a first introduction to what we experienced at the SDN Next Gen Conference, which took place online on April 11th. During this session, we explored the following: - The Mexico Chapter (Monterrey, Guadalajara, and Mérida) shared insights about the Service Design Network, its mission, and its global reach. - We were joined by Vannia Vera, Organization Subdirector at Santander Mexico, who spoke about how the company has implemented Service Design within its operations. - Camila Meade, representative of SDN Young Talent, also joined us to share details and invite us to the upcoming SDN Next Gen Conference happening online on Friday, April 11th. During the event, we also held a raffle and gave away a free ticket to the SDN Next Gen Conference.

On March 25th, 2025, we had the opportunity to talk about artificial intelligence and how it can enhance service design. This talk was presented digitally at the National Technological Institute of Mexico – Reynosa, where engineering students, along with students from other fields, joined in to explore new ways in which engineering and processes are transforming companies today. Many students expressed concerns about where they might work, how to find a job, and what companies are currently looking for. We shared the many possibilities for them to collaborate and enter the workforce with a strategic and design-oriented mindset—giving them a wide range of options when choosing their first job. As part of the Mérida Chapter of the Service Design Network, we also shared the scope of this organization and the upcoming events that will be taking place soon.