Headline Stephen Mckernon: The joy of prototyping services and operating models

Stephen Mckernon: The joy of prototyping services and operating models

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

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Headline Behavioural Economics - May 2019

Behavioural Economics - May 2019

Tēnā rawa atu koe to Shane Ngan from Department of Internal Affairs for an entertaining and informative session. Shane shared his Behavioural Economics journey and a few fun exercises.

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Headline Better Rules, Better Outcomes - March 2019

Better Rules, Better Outcomes - March 2019

Thank you very much to Nick Vaughan from Inland Revenue Department for taking us through the Better Rules for Government work. Designing the customer in from the start.

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Headline Visual Storytelling

Visual Storytelling

Stefanie McKnight from Inland Revenue Department did a wonderful job stepping in at such short notice to share her insights and experience about visual storytelling.

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SDN New Zealand

New Zealand
The New Zealand Service Design Chapter provides a platform to bring practitioners, academics, students, and organizations together to develop, promote and strengthen the knowledge and practice of Service Design in New Zealand.
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Welcome to the Service Design Network

Great to have you here. Together, we can share knowledge and learnings, and further strengthen our growing discipline.

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