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SDN Chapter News Stephen Mckernon: The joy of prototyping services and operating models

Stephen Mckernon: The joy of prototyping services and operating models

Designing services often brings a service’s operating model into focus. It’s rarely in focus at the start, but customer insights can lead us to opportunities that require a shifts in the operating model.

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SDN Chapter News Behavioural Economics - May 2019

Behavioural Economics - May 2019

Tēnā rawa atu koe to Shane Ngan from Department of Internal Affairs for an entertaining and informative session. Shane shared his Behavioural Economics journey and a few fun exercises.

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SDN Chapter News Better Rules, Better Outcomes - March 2019

Better Rules, Better Outcomes - March 2019

Thank you very much to Nick Vaughan from Inland Revenue Department for taking us through the Better Rules for Government work. Designing the customer in from the start.

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SDN Chapter News Visual Storytelling

Visual Storytelling

Stefanie McKnight from Inland Revenue Department did a wonderful job stepping in at such short notice to share her insights and experience about visual storytelling.

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SDN Chapter News SDGC 2018 Dublin - playback

SDGC 2018 Dublin - playback

Matt McCallum and Margaret Fraser were fortunate enough to attend SDGC 2018 in Dublin. And we were fortunate enough that they were prepared to share their highlights with us :)

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