That can be quite anxiety-provoking for our clients. And it can be a real joy to see a few prototypes completely change a client’s commitments!
Auckland Council’s service design lead Stephen McKernon talks you through some principles, tools & tricks, and examples across a range of services.
Stephen McKernon is an experienced service designer, starting his journey from 2004 as service design emerged in New Zealand. He provided design research and service design for clients in housing, education, local government, finance, and the NGO sectors. Since 2015 he has been the Service Design Lead in the Customer Transformation team at Auckland Council.