Service Design in New Zealand
Service Design is an emerging practice in New Zealand with a growing number of organizations in the public and private sectors that are investing in developing their capabilities in this area.
Although the demand for service design and ‘human-centric design’ in a more generic sense is at an all-time high in New Zealand, there is a shortage of skilled and experienced professionals.
Events such as meet-ups and the Global Service Jam are becoming extremely popular, which demonstrates the desire for professionals to further develop their skills or simply get to know more about the practice.
It is within this context that we strongly believe that a New Zealand Service Design chapter will be instrumental to bring a community of current practitioners together, and most importantly, provide a platform for further development of our community and our profession, with growing recognition of its worth in both public and private sectors.
Erick joined Engine Service Design in its early days and pretty much saw the birth of Service Design as practice. He has been pushing the boundaries and practicing service design since then. Outside of work, he is often invited to give lecturers to aspiring service designers or participate in conferences to explore discuss how to use service design to solve small and big challenges.
Jason Borowicz set up a consultancy in 2012, after 7 years of working in the USA coaching schools in design principles for the purpose of better student outcomes. His work in New Zealand has been in many areas of business and government. He is often invited to speak on building better services, change leadership and personal transformation.
Ben has over five years experience of service design in the public sector, having started in the private sector. He likes to think of himself as a community builder and social problem solver. His motivation is working with good people on projects doing ethical and meaningful work. Ben has been running a service design network across government in Wellington for the last two years.