Service Design in New Zealand

Service Design is an emerging practice in New Zealand with a growing number of organizations in the public and private sectors that are investing in developing their capabilities in this area.


Although the demand for service design and ‘human-centric design’ in a more generic sense is at an all-time high in New Zealand, there is a shortage of skilled and experienced professionals.


Events such as meet-ups and the Global Service Jam are becoming extremely popular, which demonstrates the desire for professionals to further develop their skills or simply get to know more about the practice.


It is within this context that we strongly believe that a New Zealand Service Design chapter will be instrumental to bring a community of current practitioners together, and most importantly, provide a platform for further development of our community and our profession, with growing recognition of its worth in both public and private sectors.

Erick Mohr
Erick Mohr - Service Design Director, Digital Arts Network

Erick joined Engine Service Design in its early days and pretty much saw the birth of Service Design as practice. He has been pushing the boundaries and practicing service design since then. Outside of work, he is often invited to give lecturers to aspiring service designers or participate in conferences to explore discuss how to use service design to solve small and big challenges.

Stephen McKernon
Stephen McKernon - Service Design Lead, Auckland Council

Stephen set up a service design agency in 2004 when it was still new to New Zealand. He worked across private and public organizations until 2015 when he joined Auckland Council to lead its service design activities.

Jason Borowicz
Jason Borowicz - Capability Lead, Auckland Council

Jason Borowicz set up a consultancy in 2012, after 7 years of working in the USA coaching schools in design principles for the purpose of better student outcomes. His work in New Zealand has been in many areas of business and government. He is often invited to speak on building better services, change leadership and personal transformation.