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Headline Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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Headline 7 ways to keep your Madrid service design state-of-mind

7 ways to keep your Madrid service design state-of-mind

New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.

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Headline Introducing the Service Design Award Annual!

Introducing the Service Design Award Annual!

The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.

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Headline 2017 Service Design Award Winners Announced at SDGC17

2017 Service Design Award Winners Announced at SDGC17

The much anticipated, third Service Design Award ceremony was a huge success, taking place from November 2-3 in majestic Madrid. The ceremony and Service Design Award finalist exhibition were key highlights of the 10th Anniversary Service Design Global Conference.

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Latest events


Other Events DMI: Academic Design Management Conference - Next Wave

DMI: Academic Design Management Conference - Next Wave

DMI: ADMC ’Next Wave’ will address the new design knowledge being created, the new forms of practice emerging, and how research and practice can stimulate and learn from each other.

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Chapter events IIT Institute of Design Spring Open House

IIT Institute of Design Spring Open House

How do you leverage your past experience for a career in design? Meet ID faculty, students, and staff at our Open House February 1.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Global Events Manager at the Service Design Network

Global Events Manager at the Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and lead the organising team for the yearly Global Service Design Conference.

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Strategic Service Designer - Chef De Projet

Strategic Service Designer - Chef De Projet

Votre profil: vous savez développer un point de vue aussi créatif que stratégique tout en restant à l'écoute de celui des autres. La tête sur les épaules, vous jugez du bon moment pour ouvrir le débat ou synthétiser/ concrétiser les idées.

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Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office.

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Service Designer at Booz Allen Hamilton

Service Designer at Booz Allen Hamilton

Our Service Designers work collaboratively with clients and interdisciplinary teams to uncover actionable insights and identify opportunities for furthering the client’s mission.

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Latest case studies

Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

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Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

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Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

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