Latest content

Headline Call for Papers: Touchpoint Vol. 9 No. 3 - Deadline extended

Call for Papers: Touchpoint Vol. 9 No. 3 - Deadline extended

“Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts till 19 December 2017 at 23:59 (CET).

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Headline Introducing the Service Design Award Annual!

Introducing the Service Design Award Annual!

The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.

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Headline 2017 Service Design Award Winners Announced at SDGC17

2017 Service Design Award Winners Announced at SDGC17

The much anticipated, third Service Design Award ceremony was a huge success, taking place from November 2-3 in majestic Madrid. The ceremony and Service Design Award finalist exhibition were key highlights of the 10th Anniversary Service Design Global Conference.

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Headline Congratulations to the 2017 SDN Chapter Award Winners!

Congratulations to the 2017 SDN Chapter Award Winners!

The National Chapter Board and SDN Global are excited to announce the 8 winners of the very first SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC17 Members Event on November 1st, 2017. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activity.

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Latest events


Other Events Post-SDGC17 und Pre-Opening des SDN Office in Köln

Post-SDGC17 und Pre-Opening des SDN Office in Köln

Die 10. Service Design Konferenz in Madrid war überwältigend! Wir möchten die Türen unseres neuen Büros in Köln öffnen, um die gelungene SDGC17 zu zelebrieren.

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Other Events DMI: Academic Design Management Conference - Next Wave

DMI: Academic Design Management Conference - Next Wave

DMI: ADMC ’Next Wave’ will address the new design knowledge being created, the new forms of practice emerging, and how research and practice can stimulate and learn from each other.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office.

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Service Design Consultant at Virtusa xLabs

Service Design Consultant at Virtusa xLabs

Virtusa's Service Design team is growing (again) and we are looking for a fantastic Service Designer to join our multi-disciplinary team in our innovation unit xLabs.

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Service Designer at Booz Allen Hamilton

Service Designer at Booz Allen Hamilton

Our Service Designers work collaboratively with clients and interdisciplinary teams to uncover actionable insights and identify opportunities for furthering the client’s mission.

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Digital & Service Design internship at Mormedi

Digital & Service Design internship at Mormedi

Hello :) from Mormedi. We are one of Spain’s leading agencies in digital, industrial and service design.

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Latest case studies

Case Study Factory NextGen: Connect to Sustain

Factory NextGen: Connect to Sustain

Taiwan’s small and medium manufacturing industry is in crisis. Factory NextGen seeks to address this issue by building bridges between the young and old workforce.

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Case Study Communi.care

Communi.care

Communi.care is a set of tangible interventions within the internal patient transportantion service at FSFB Hospital that will facilitate communication and make clear shared responsibilities among nurses and the support team to take care not only for patients but also for co-workers.

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Case Study HIZA Case Study by Carolina Pizatto Girardi

HIZA Case Study by Carolina Pizatto Girardi

The Elderly Hospital of Curitiba, in Brazil - Hospital do Idoso Zilda Arns (HIZA) had a series of issues that were negatively affecting their patients satisfaction yet weren’t known by the hospital directors. This project identified and mapped all of the service’s weaknesses, and delivered co-created solutions for each of them.

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Case Study Uniform Strategisk Design AS: NSB Train Replacement services

Uniform Strategisk Design AS: NSB Train Replacement services

In 2014, around 15.1 million train passengers in Norway were affected by “planned” and “unplanned” train traffic problem causing delays and deviations. In latter situations, train passengers are offered bus transport as a replacement for their train journey, commonly known as “Buss for tog” (Rail replacement bus). In autumn 2014, NSB and Uniform started working on a service design project comprising qualitative insight collection and mapping the customer experience during both “planned” and “unplanned” deviations.

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