Latest content

Headline Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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Headline Service Design Award 2017: the finalists

Service Design Award 2017: the finalists

SDN has announced this year's Service Design Award finalists!

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Headline Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

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Podcast Episode 15: 10 years Service Design Global Conference

Episode 15: 10 years Service Design Global Conference

This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talked to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences.

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Latest events


SDN Austria Save the Date: Pop Up SDN - Österreichisches Parlament

Save the Date: Pop Up SDN - Österreichisches Parlament

Die Vienna Service Desing Pop Ups sind unregelmäßig veranstaltete Netzwerkevents für alle mit Interesse an Infos und Austausch zum Thema Service Design.

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SDN Bulgaria (building) Service Design drinks #2

Service Design drinks #2

Welcome to the second networking event of Service Design Network in Bulgaria!

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Service Design Consultant at Virtusa xLabs

Service Design Consultant at Virtusa xLabs

Virtusa's Service Design team is growing (again) and we are looking for a fantastic Service Designer to join our multi-disciplinary team in our innovation unit xLabs.

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Service Designer at Booz Allen Hamilton

Service Designer at Booz Allen Hamilton

Our Service Designers work collaboratively with clients and interdisciplinary teams to uncover actionable insights and identify opportunities for furthering the client’s mission.

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Digital & Service Design internship at Mormedi

Digital & Service Design internship at Mormedi

Hello :) from Mormedi. We are one of Spain’s leading agencies in digital, industrial and service design.

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Service Designer at Fortum

Service Designer at Fortum

We are aiming to revolutionize the customer journey in the energy business, by accelerating our transition from electricity product sales to delightful new consumer services within the domain of electric vehicle charging at home and on the go, solar panels and batteries, among others.

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Latest case studies

Case Study Greenhouses- prototyping change- Transformator Design Group AB

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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