
Service Design Global Conference 2025 - Registration open!
Join us for the Service Design Global Conference 2025 (SDGC25) in Dallas and online, October 15-17!
The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
Join us for the Service Design Global Conference 2025 (SDGC25) in Dallas and online, October 15-17!
In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.
We are pleased to announce the newest on-demand course from the SDN Academy: Branding for Service Design with AI Tools. Access opens on January 20, 2025. Save up to 20% with the pre-sale now! This on-demand course lets you learn at your own pace, with two in-depth lectures covering essential topics facilitated by our trainers Fiona Myles and Javier Garcia.
Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!
A comprehensive course that prepares you to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.
An interactive, two-part online workshop to empower service design professionals to create their own personalized service design assistant using a custom GPT approach.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Did you know that as an SDN member, you can promote your job offerings on our website for free? Here is a quick guide on how to do it! Not a member yet? Of course, you can also advertise your job offerings on our website!
We are currently recruiting for 2025 internships. If you like a challenge and are keen on shaping the future Mormedi is the right place for you. Please check out our web: www.mormedi.com
The Edinburgh College of Art is recruiting for a full time, Lecturer in Service Design on an open-ended basis. This is a new lectureship appointment in Service Design which will apply the successful candidate’s capabilities in design, research, teaching, impact, and knowledge exchange within the School of Design in the Edinburgh College of Art (ECA) and the Edinburgh Futures Institute (EFI).
SDN Young Talent Board is seeking young-at-heart Service Design Enthusiasts to join the organising team for SDN Next Gen Conference 2025, and other community initiatives: Join us now!
Four geographically separate medical clinics with different functions and staff were being consolidated into one location, creating challenges in change management and user unfamiliarity with the interior design process. They needed support to bridge between disciplines in this complex redesign procress.
Service Designer Sydney Johnson / Kristofer Kelly-Frere / Pamela Downey
Service Provider Calgary Foothills Primary Care Network
Industry Healthcare
A leading telecommunications company wish to develop a customer-centric digital insurance offering, increase conversion rates, and seamlessly integrate with existing telecom services.
Service Designer Hellon
Service Provider International Telecommunications Company
Industry Telecommunication
Enhancing primary healthcare delivery in Andhra Pradesh by equipping Community Health Officers (CHOs) at Health and Wellness Centres with tools and training to educate caregivers, foster health-seeking behaviours, and improve outcomes in underserved communities.
Service Designer Noora Health
Service Provider Noora Health in partnership with the state government of Andhra Pradesh
Industry Financial Services
In Africa, 350 million people lack banking access due to cost, complexity, and trust. In South Africa, 6 million people are “underbanked”, and 12 million are “unbanked”. Cash is risky and costly. Absa, a major African bank, is poised to drive financial inclusion, reducing poverty and boosting prosperity.
Service Designer Absa Bank In-house design team
Service Provider Absa Bank
Industry Financial Services