Service Design Network (SDN) is the leading non-profit organisation committed to global growth, development and innovation within the practice of service design. Working in partnership with a collective of service design professionals and other engaged shareholders, SDN fosters an open-minded network focused on knowledge-sharing and exchange.
In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!
The SDN has announced all Service Design Award 2019 finalists, whose work is internationally recognised as a benchmark of world-class service design.
A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.
The SDN is excited to announce the launch of the SDN Academy (SDNA) concept globally and we are inviting our Accredited Trainers and Master Trainers to take part! Join us so that we can reach more people and spread valuable knowledge about service design.
By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders.
Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
The Digital Manufacturing and Design (DiManD) Innovative Training Network (ITN) is a European Training Network (ETN) programme funded by the European Union through the Marie Sktodowska-Curie Innovative Training Networks (H2020-MSCA-ITN-2018) that is offering PhD job positions in the area of Industrie 4.0.
JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.
We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May
We believe good design should be accessible to all. Join us as we design and deliver affordable, income-boosting services that complement the entrepreneurial spirit of Myanmar's farm families.
How might the Kohl Children’s Museum increase awareness and visitorship? The challenge was coupled by the fact the museum resides in the suburbs of Chicago, nor is it easily accessible by public transportation.
Service Designer Thomas Brandenburg & Twisha Shah-Brandenburg, Professors; Student team: Jishu Pradeep, Madiha Muqeet, Morgan Peters, Xing Chen, and Yu Sha
Service Provider Kohl Children’s Museum
Industry Media & Entertainment
The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.
Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi
Service Provider South-Eastern University of Applied Sciences
Industry Education
How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?
Service Designer Molly Fuller
Service Provider Harken Health
Industry Healthcare
Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.
Service Designer Shih-Min Hong
Service Provider Taiwan pet adoption services
Industry Government
