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Headline SDN Chapter Awards Winners 2019: Congratulations!

SDN Chapter Awards Winners 2019: Congratulations!

The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.

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Headline Service Design Award 2019: We have Winners in the House!

Service Design Award 2019: We have Winners in the House!

Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.

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Podcast Episode 37: Mini episode on SDGC19 with Chris Ferguson

Episode 37: Mini episode on SDGC19 with Chris Ferguson

With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.

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Podcast Episode 36: Mini episode on SDGC19 with Shannah Segal

Episode 36: Mini episode on SDGC19 with Shannah Segal

In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!

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Latest events


SDN Germany (Munich) Service Design and Future Forecasting

(Munich) Service Design and Future Forecasting

By developing a structured way to think about the future, we can find ways to look beyond the noise of the present to work towards preferred outcomes for service providers, users and stakeholders.

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SDN Germany SD KÖLN: LEGO® SERIOUS PLAY®: Introduction for service designers

SD KÖLN: LEGO® SERIOUS PLAY®: Introduction for service designers

A hands-on introduction to LEGO® SERIOUS PLAY®. A playful way to solve almost any challenge.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service Designer

Service Designer

This is an excellent opportunity for an ambitious and talented individual, who thrives within a challenging, diverse and creative environment.

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Lab Manager and Senior Service Designer at Porsche Consulting

Lab Manager and Senior Service Designer at Porsche Consulting

Porsche Consulting is setting up a new Innovation Lab at Berlin. We're looking to recruit 2 senior service designers into Berlin to manage the lab, lead engagements and represent the group

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Associate Chair of Service Design

Associate Chair of Service Design

SCAD Savannah seeks an Associate Chair for the university’s highly innovative service design program. SCAD is the first university in the US to offer BFA and MFA degree programs in service design.

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Professor of Service Design - Full Time

Professor of Service Design - Full Time

SCAD, the first university in the United States to offer BFA and MFA degree programs in service design, is looking for an enthusiastic educator with a thorough understanding of service design.

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Latest case studies

Case Study

Autodesk planned to transform its business model from selling software licenses to subscriptions. This change would impact nearly every customer touchpoint and force the company to re-balance its investments between product and service organizations.


Service Designer Gassia Salibian

Service Provider Autodesk, Inc.

Industry Information Technologie

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Case Study

How might the Kohl Children’s Museum increase awareness and visitorship? The challenge was coupled by the fact the museum resides in the suburbs of Chicago, nor is it easily accessible by public transportation.


Service Designer Thomas Brandenburg & Twisha Shah-Brandenburg, Professors; Student team: Jishu Pradeep, Madiha Muqeet, Morgan Peters, Xing Chen, and Yu Sha


Service Provider Kohl Children’s Museum


Industry Media & Entertainment

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Case Study

The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.


Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi

Service Provider South-Eastern University of Applied Sciences

Industry Education

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Case Study

How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?


Service Designer Molly Fuller

Service Provider Harken Health

Industry Healthcare

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