Latest content

Headline Dare to Impact with us at SDN Next Gen Conference 2025

Dare to Impact with us at SDN Next Gen Conference 2025

Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!

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Event Announcing the Service Design Masterclasses Series!

Announcing the Service Design Masterclasses Series!

Strengthen your core skills, expand your capabilities, and earn professional accreditation from the Service Design Network Academy.

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Headline Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Service design and product management are two powerful disciplines that share a common goal: delivering value to users and organisations.

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Headline SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

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Upcoming Events


SDN Academy Events Journey Management

Journey Management

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations in this new SDN Academy course with SDN Acc. Master Marc Stickdorn.

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Other Events SDN Members Meet-Up

SDN Members Meet-Up

Save a date - December 5, 2024! Join us at the SDN Members Meet-Up and find out more about SDN membership benefits.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

Browse their latest articles

Latest jobs


Your job ad could be here!

Did you know that as an SDN member, you can promote your job offerings on our website for free? Here is a quick guide on how to do it! Not a member yet? Of course, you can also advertise your job offerings on our website!

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Lecturer in Service Design

The Edinburgh College of Art is recruiting for a full time, Lecturer in Service Design on an open-ended basis. This is a new lectureship appointment in Service Design which will apply the successful candidate’s capabilities in design, research, teaching, impact, and knowledge exchange within the School of Design in the Edinburgh College of Art (ECA) and the Edinburgh Futures Institute (EFI).

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Call for Volunteers — SDN Next Gen Conference 2025

SDN Young Talent Board is seeking young-at-heart Service Design Enthusiasts to join the organising team for SDN Next Gen Conference 2025, and other community initiatives: Join us now!

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Volunteer at SDGC24

Want to take part in the most important event the service design community attends all year? We need you! The Service Design Network is at the height of activity in preparation for the Service Design Global Conference 2024 (SDGC24) taking place in Helsinki, Finland from October 2-4, 2024. An absolute “must attend” for anyone passionate about the advancement of the practice of service design, we are actively in search of committed volunteers who want to support us bring this high-profile event to life!

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Latest case studies

Case Study

The Future of Home

Action Lab led ideation activities with people with disabilities & other stakeholders to develop new social housing models that are affordable and that help residents combat social isolation.


Service Designer Action Lab

Service Provider Leston Holdings (building and property manager) and Skills Society (a disabilities services provider & parent organization of Action Lab)

Industry Government

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Case Study

I Care You: Transforming Caregiving Services for a Brighter Future

With an aging population and increasing demand for caregivers, the caregiving industry faces significant challenges: unregulated practices, high turnover rates, and a lack of standardization. For New Life Group, a leading enterprise, navigating market disorder while providing professional, patient-centered care is crucial.


Service Designer Keryn Liang, Ollie Jia, Grace Zheng

Service Provider CBi China Bridge

Industry Healthcare

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Case Study

Connect and Adopt - Shaping Adoption Journeys (SDN Award Finalist 2024)

The project aims to review and redesign the adoption service experience to enhance adoption rates, alleviate shelter pressures, and spread successful practices to other shelters across Taiwan.


Service Designer Pei-Hsin Shieh, Wen-Ni Tsai, and Yu-Hsin Li

Service Provider Public animal shelters in Yilan and Hualien Counties, Eastern Taiwan

Industry Government

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Case Study

What Can I do !? (SDN Award Winner 2024 - People's Choice)

The fashion industry's dark side: Clothing donations pollute landfills and harm developing countries. "What Can I do!?" offers a sustainable solution by fostering community and empowering consumers.


Service Designer Nimisha Priya

Service Provider

Industry Retail

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