Great to have you here. Together, we can share knowledge and learnings, and further strengthen our growing discipline.
What is involved in achieving customer-centricity and how do you move your organisation from where you are to where you want to be?
Touchpoint enters its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 25 Touchpoint issues for the special discounted price of 250€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).
How can we successfully coordinate service design and delivery, and solve the puzzle of delivering a minimum viable service?
Innovation work is hard. Given the pace of change in business, the complexity of company environments, and the diversity of teams, we need new ways of working. Futurice provides two tools to tackle that challenge.
Sie erhalten einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des sechstägigen Intensivlehrganges wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.
We're happy to announce SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.
Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.
Want to work for the largest network of service design professionals in the world? Become part of our team and lead the organising team for the yearly Global Service Design Conference.
As an incubator of Daimler AG we bring ideas to life and establish new business models for mobility solutions and services. Lab1886 combines the best of both worlds: the power of the old economy meets flexible start-up structures. With attention to detail, optimism and flat hierarchies we foster a creative playground – the ideal springboard for a successful beginning. Sounds good for you? Apply now and show us how you get things rolling!
As a central service provider within Bosch, we support the development of leading-edge projects for a wide spectrum of domains. Join us, and fall in love with user- centered problems.
Interested in innovation within healthcare? Curious to facilitate intimate conversations with strangers? Excited by the ongoing challenge of creating fantastic user-centred experiences in medtech?
Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.
Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.
A buddy system that ensures social care for elderly.
A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.
