The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

We are delighted to open a call for the Service Design Award 2023, the premier international award for service design. The Award recognises work of an exceptional standard in the field of Service Design from the private and public sector, as well as students and academia. Be a winner and submit your project today!

We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!

Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.