The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?
Share your voice and experience with our global service design community to help support our theme—Courage to Design for Good.
We are excited to announce the dates for this year’s Service Design Global Conference. See you in Copenhagen, October 13-14, 2022!
„It is critical to understand the cause of customer needs and not only address the obvious symptoms“
At the SDN, we have a deep and longstanding commitment to advancing diversity, equity, and inclusion within our community, the business, and in the society. Our aim is to help our community members make substantial, lasting performance improvements not just in their organisations, but also for clients by helping attract, develop, excite, and retain exceptional people.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Livework is op zoek naar een nieuwe collega! Wij Zijn Livework. Het Livework team kijkt er naar uit om een nieuwe collega te verwelkomen in onze studio in Rotterdam, en samen te werken aan een menselijkere en duurzamere wereld. We combineren creativiteit, design, onderzoek en advies om organisaties te helpen een geweldige klantervaring neer te zetten en tastbare bedrijfsresultaten te behalen. Zo werkten wij al jaren onder andere voor bekende organisaties zoals Adidas, Zilveren Kruis, KLM en Gemeente Rotterdam maar ook voor start-ups of non-profit instellingen. Je werkt samen met ervaren Service Designers aan het verbeteren van verschillende diensten waar mensen dagelijks gebruik van maken. Hierbij kun je denken aan het wijzigen van je zorgverzekering, het duurzamer retourneren van een pakketje of het aanschaffen van een deelauto. Ook kun je denken aan diensten binnen bedrijven, zoals het trainen en omscholen van medewerkers en het verbeteren van interne en externe communicaties.
Voor onze studio in Rotterdam zijn wij op zoek naar een fulltime ervaren Service Designer met 3 tot 7 jaar werkervaring.
Service Designer Mid-weight Barnardo's Innovation Lab team are looking to recruit a service designer.
Empreendedoras & empreendedores de alto impacto vêm em primeiro lugar.
Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?
Service Designer o Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia o Liana Dragoman, Director of the Service Design Studio, City of Philadelphia
Service Provider Office of Homeless Services
Industry Not applicable
The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.
Service Designer Service Design Academy (SDA)
Service Provider The Wood Foundation (TWF) and The Russell Anderson Development School (RADS).
Industry Education
How might we create a digital life storybook for young people in care.
Service Designer Vaughan Broderick
Service Provider -
Industry Other
Improving the customer experience and customer satisfaction indicators with a human-centred approach.
Service Designer Taro Akabane / Keita Furusawa
Service Provider West Japan Railways corporation
Industry Transportation
