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Community Knowledge

Inspiration from the Service Design Award winner

When a project wins a Service Design Award there is certainly something to learn from it.

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The Impact Report: Public Sector

Chapters of the Service Design Network in 20 countries, and the social media community, allowed us to involve almost 200 participants in the survey.

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Monthly Podcasts: The Latest Channel for SD News

The Service Design Podcast is hosted by David Morgan and Stina Vanhoof from Knight Moves in collaboration with the Service Design Network. The podcast brings stories and inspiration about service design and related projects to your ears.

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Design Thinking and Service Design Doing

From the early 1990s, Design Thinking has sought to shake up traditional ways of doing business, and foster innovation through creativity and applying a designer’s mindset to business challenges. Design Thinking shares quite a lot of DNA with service design. Read more about this topic in the new Touchpoint Vol. 8 No. 2!

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Latest events


SDN Finland

SDN MeetUp 15.11. at Kuudes

Kaupunkimarkkinointi ja brändäys: case Brand New Helsinki Puhujina Helsingin kaupungilta markkinointipäällikkö Outi Leppälä ja Kuudennen designerit. Ilmoittautuminen avautuu lähempänä ajankohtaa.

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SDN Finland

SDN MeetUP 18.10.: Leanin ja Pamun liitto

HUS järjestää meet-upin 18.10. klo 13 - 17 teemalla ”Tule haastamaan terveydenhuollon ammattilaisia asiakaskohtaamisesta!”.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Service Designer at Booz Allen Hamilton

Apply design thinking and service design techniques to solve client problems creatively, facilitate co-creation sessions with design teams, and develop and test low-fidelity prototypes.

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Service Designer

Kuudes is a pioneer in insight-driven service design in Finland and internationally. We co-create innovative concepts and business models with our customers and target audiences.

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Senior Consultant – Service Design (France)

We are looking for a Senior Consultant in Service Design to join our Customer Experience team in Paris, reporting into the Director of Consultancy.

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Global Events Manager at the Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and lead the organising team for the yearly Global Service Design Conference.

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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