The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 10 June 2021 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!
We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!
On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
Diversity, equity and inclusion can only truly come to life when they permeate all systems of an organisation.
Join the editors and several authors of the most recent issue of Touchpoint for a roundtable discussion on systems thinking and its value for service design.
This last year has been both challenging for many, and a turning point for under-respected communities’ liberation. As designers in a post-pandemic world, we play a critical role in influencing both local and global change through our craft. So, where do we begin?
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
We’re 70+ people worldwide, with a clear mission to improve society and business through service design. Join the team!
JEFF Zürich sucht ab sofort oder nach Vereinbarung einen Experience & Service Designer (m/w/d) 100%
For this 6 months internship, we are looking for a student with knowledge of processes, tools/software and methodologies in Design Strategy, Business Design or Service Design. Fluent in English.
We’re looking for a creative systems thinker who leads cross-functional teams through customer-centric methodologies to effectively orchestrate the interaction of services, products, and programs.
BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.
Service Designer Daniel Tuitt, Senior Service Designer
Service Provider BSI (British Standards Institution)
Industry Other
How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?
Service Designer Milla Mäkinen
Service Provider Alisa Project and Ask the Young People Themselves! Project
Industry Healthcare
Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.
Service Designer Natalie Kuhn
Service Provider Capital One
Industry Financial Services
In 2014 Kone targeted ambitious growth of the maintenance offer. To do this Kone needed to differentiate their offer in the market and rethink their sales approach in order to grow their business.
Service Designer Livework
Service Provider KONE
Industry Commercial Services
