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Headline Discover Touchpoint Vol. 9 No. 3 - Service Design at Scale

Discover Touchpoint Vol. 9 No. 3 - Service Design at Scale

“Service Design at Scale” is a challenge that has arisen out of success, but has no simple answers. The increasingly large mandate, and set of responsibilities, enjoyed by service designers comes with new challenges. In this new issue of Touchpoint, we turn our focus to making our work grow beyond us; spreading the power and value of service design across entire organisations.

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Headline SDN becomes a partner of  Cumulus

SDN becomes a partner of Cumulus

SDN is thrilled to become a partner of Cumulus International Association of Universities and Colleges of Art, Design and Media. The partnership agreement was signed at the Cumulus Conference in Paris on 11-13 April 2018.

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Headline Service Design Award 2018 - Call for entries!

Service Design Award 2018 - Call for entries!

We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

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Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

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Latest events


SDN Finland National Service Design Conference 2018 Helsinki

National Service Design Conference 2018 Helsinki

SDN Finland is hosting the next National Conference. We're excited to offer you different perspectives into the evolving role of service design. SOLD OUT! --- Vuoden päätapahtumamme tarjoaa uusia näkökulmia Palvelumuotoilun kehittyvä rooliin. LOPPUUNMYYTY!

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SDN Finland Ihmiskeskeinen suunnittelu kiinnostaa

Ihmiskeskeinen suunnittelu kiinnostaa

TIEDOTE 23.4.2018: Ihmiskeskeinen suunnittelu kiinnostaa

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Service Design Lead

Service Design Lead

M4ID is looking for a Service Design Lead with a portfolio of successfully implemented service solutions and a personal commitment to social change.

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Service Designer

Service Designer

Work as a Service Designer at PDR. We have an excellent opportunity for an ambitious and talented individual, who thrives within a challenging, diverse and creative environment.

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Service Designer

Service Designer

NOT JUST BERLIN, WORK REMOTELY FROM ANYWHERE! We are curating a talent pool of Service Designers to work collaboratively, digitally & internationally with clients like adidas, Mercedes-Benz & PwC

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Service Designer

Service Designer

As a Service Designer at Essense you work on (digital) services in the context of the entire customer experience. Our work centres on creating holistic value and contributing to the client's business

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Latest case studies

Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

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Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

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Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

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