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Podcast Episode 37: Mini episode on SDGC19 with Chris Ferguson

Episode 37: Mini episode on SDGC19 with Chris Ferguson

With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.

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Podcast Episode 36: Mini episode on SDGC19 with Shannah Segal

Episode 36: Mini episode on SDGC19 with Shannah Segal

In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!

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Headline Service Design Award 2019 - The Finalists

Service Design Award 2019 - The Finalists

The SDN has announced all Service Design Award 2019 finalists, whose work is internationally recognised as a benchmark of world-class service design.

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Podcast Episode 35: Playmobil Pro with Victoria Dobbie

Episode 35: Playmobil Pro with Victoria Dobbie

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.

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Latest events


SDN Germany SDGC19 Post Conference

SDGC19 Post Conference

SDGC19 just wrapped and you already feel the Post Conference Blues? - Not with us! Join us at the SDGC19 Post Conference Event at LOFT33.

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SDN Belgium GovJam Belgium

GovJam Belgium

The Global GovJam is unique for its focus on public services, we Jam to understand and meet the needs of citizens and the people who serve them.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service Designer

Service Designer

This key role within the Insight and Design Team is responsible for leading service design projects that deliver positive outcomes for Waltham Forest residents and the Council.

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Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

The Digital Manufacturing and Design (DiManD) Innovative Training Network (ITN) is a European Training Network (ETN) programme funded by the European Union through the Marie Sktodowska-Curie Innovative Training Networks (H2020-MSCA-ITN-2018) that is offering PhD job positions in the area of Industrie 4.0.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Research & Service Design Consultant

Research & Service Design Consultant

We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May

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Latest case studies

Case Study

How might the Kohl Children’s Museum increase awareness and visitorship? The challenge was coupled by the fact the museum resides in the suburbs of Chicago, nor is it easily accessible by public transportation.


Service Designer Thomas Brandenburg & Twisha Shah-Brandenburg, Professors; Student team: Jishu Pradeep, Madiha Muqeet, Morgan Peters, Xing Chen, and Yu Sha


Service Provider Kohl Children’s Museum


Industry Media & Entertainment

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Case Study

The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.


Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi

Service Provider South-Eastern University of Applied Sciences

Industry Education

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Case Study

How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?


Service Designer Molly Fuller

Service Provider Harken Health

Industry Healthcare

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Case Study

Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.


Service Designer Shih-Min Hong

Service Provider Taiwan pet adoption services

Industry Government

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