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Headline SDN Membership and Community Survey

SDN Membership and Community Survey

Your feedback is highly appreciated!

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Headline SDN Global Café - Join us on November 3!

SDN Global Café - Join us on November 3!

We hear you! Coming from the Service Design Global Conference, do you still have the energy and excitement to network? Calling all SDN Members, we got a treat for you!

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Headline Service Design Award 2022 - Meet the Winners!

Service Design Award 2022 - Meet the Winners!

Congratulations on your well-deserved success to all Service Design Award 2022 winners and finalists!

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Headline SDN Academy | Coming Up this November

SDN Academy | Coming Up this November

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

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Latest events


Other Events ONLINE Service Design Masterclass

ONLINE Service Design Masterclass

Fees: £1200 Location: Online 4 sessions over 2 weeks 9am-12:30pm GMT per session Week 1: Thursday 2 – Friday 3 February 2023 Week 2: Monday 6 – Tuesday 7 February 2023 The course is developed and led by Professor Clive Grinyer, Head of the Service Design MA at the Royal College of Art.

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Other Events PDA in Service Design - January Cohort

PDA in Service Design - January Cohort

The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Visual Design Lead

Visual Design Lead

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Strategic Development and Team Management

Looking for Strategic Development and Team Management

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User Insights Consultant (Senior)

You are the master of user insights, always keen to exactly know what the users want, what they think and feel and how they like what our UX/UI Designers create in every step of a product lifecycle.

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Senior UX Researcher

Ocado Technology is hiring 2 Senior UX Researchers to work on the B2B products. The role is in the UK but the company sponsors visa for non-UK residents.

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Latest case studies

Case Study

Designing PubMed 2.0 - Part I

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”


Service Designer Victor Udoewa, Andrew Maier

Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)

Industry Government

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Case Study

Shenzhen Guangming Jingkou Community “Homestay Breeze”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In


Service Designer Emma Yang

Service Provider Zhejiang University

Industry Information Technologie

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Case Study

Collaborative Futures: Food Futures 2031

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.


Service Designer Collaborative Futures

Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art

Industry Commercial Services

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Case Study

Shopping Sustainably for Groceries Made Easy with Save

The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage consumers to shop for groceries with sustainability in mind?


Service Designer Chu-Yi Vuong

Service Provider Student project (University: National College of Art & Design, MA Service Design 20/21)

Industry Commercial Services

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