Latest content

Headline Call for Papers: Touchpoint Vol. 12 No. 3

Call for Papers: Touchpoint Vol. 12 No. 3

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 10 June 2021 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

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Headline It's here! The SDN Accreditation Programme for Service Design Practitioners

It's here! The SDN Accreditation Programme for Service Design Practitioners

We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!

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Headline Service Design Day 2021: Do Good - Give Back!

Service Design Day 2021: Do Good - Give Back!

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

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Headline Breaking Down Barriers: Financial Inclusion Launches at the SDN

Breaking Down Barriers: Financial Inclusion Launches at the SDN

Diversity, equity and inclusion can only truly come to life when they permeate all systems of an organisation.

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Latest events


Service Design Day Touchpoint Roundtable: Service Design and Systems Thinking

Touchpoint Roundtable: Service Design and Systems Thinking

Join the editors and several authors of the most recent issue of Touchpoint for a roundtable discussion on systems thinking and its value for service design.

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Service Design Day Service Design Day Workshop: Getting Started with Inclusive Service Design

Service Design Day Workshop: Getting Started with Inclusive Service Design

This last year has been both challenging for many, and a turning point for under-respected communities’ liberation. As designers in a post-pandemic world, we play a critical role in influencing both local and global change through our craft. So, where do we begin?

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Senior Service Designer at Livework

Senior Service Designer at Livework

We’re 70+ people worldwide, with a clear mission to improve society and business through service design. Join the team!

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Experience & Service Designer (m/w/d) 100%

Experience & Service Designer (m/w/d) 100%

JEFF Zürich sucht ab sofort oder nach Vereinbarung einen Experience & Service Designer (m/w/d) 100%

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Internship 2021: Service Design/Design Strategy

Internship 2021: Service Design/Design Strategy

For this 6 months internship, we are looking for a student with knowledge of processes, tools/software and methodologies in Design Strategy, Business Design or Service Design. Fluent in English.

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Service Design Lead

Service Design Lead

We’re looking for a creative systems thinker who leads cross-functional teams through customer-centric methodologies to effectively orchestrate the interaction of services, products, and programs.

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Latest case studies

Case Study

Service Redesign: Supporting GDPR protocol & boost caller agent confidence

BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.


Service Designer Daniel Tuitt, Senior Service Designer

Service Provider BSI (British Standards Institution)

Industry Other

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Case Study

Designing Visibility for Young Carers in Finnish Health & Education System

How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?


Service Designer Milla Mäkinen

Service Provider Alisa Project and Ask the Young People Themselves! Project

Industry Healthcare

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Case Study

Using Service Design to Drive Initiatives & Elevate Associate Experience

Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.


Service Designer Natalie Kuhn

Service Provider Capital One

Industry Financial Services

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Case Study

Delivering Growth Through Customer-Centricity

In 2014 Kone targeted ambitious growth of the maintenance offer. To do this Kone needed to differentiate their offer in the market and rethink their sales approach in order to grow their business.


Service Designer Livework

Service Provider KONE

Industry Commercial Services

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