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SDN U.S. National Conference: "Service Design Within U.S.”

Service design in the US is trending internal. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

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Service Design Global Conference 2017 Madrid

The Service Design Network is bringing the 10th Service Design Global Conference to Madrid. SDN would like to celebrate with you the event anniversary in 2017 in the sparkling capital of Spain.

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Open Letter to the Design Community: Stand Up For Democracy

The following is an open letter from Prof. Victor Magolin and Prof. Ezio Manzini urging all designers to take action and respond to the crisis that democracy is undergoing in this day in age. SDN supports this initative, and calls on all all service designers to spread the word for a cause inseparable from the core values of our field.

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Service Design Award 2017 call for earlybird entries

The Service Design Award 2017 is now open for entry! It is the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design by both students and professionals.

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Latest events


Other Events

Innovation through Service Design - ITSD

SCAD Collaborative Learning Center is offering organizational managers a 3-day intensive program on effective knowledge to lead innovation efforts through Service Design.

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SDN Netherlands

Data driven service design: When qualitative data meets quantitative data

In this workout 3 speakers will share their best practices and learnings in combining quantitative data with qualitative data.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Bei Volkswagen als User-Experience-DesignerInnen im Digital:Lab am Standort Berlin

Das Volkswagen Digital:Lab in Berlin ist Bestandteil der Strategie des Volkswagen Konzerns und stellt sich der Herausforderungen der digitalen Transformation des Unternehmens. Unsere Aufgabe ist es, Produkte in einer Start-Up Atmosphäre zu entwickeln, die über das traditionelle Kerngeschäft eines Automobilherstellers hinausgehen und ein digitales Ökosystem für alle Konzern Marken aufzubauen. Unser Ziel ist das Mobilitätserlebnis unserer Kunden grundlegend zu verändern und den Volkswagen Konzern auf dem Weg zum integrierten Mobilitätsdienstleister zu unterstützen.

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Senior Service Designer at Volkswagen: Group Digitalization in Wolfsburg

Become a part of the Digitalization department at Volkswagen headquarters. Within the CDO office you gain insights in all parts of the Group Digitalization, from Products & Services, Customer & Retail, Smart Mobility, Industry 4.0 to UX Design in our Future Centers.

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Softwareentwickler (m/w) am Standort Berlin Bei Volkswagen

Das Volkswagen Digital:Lab in Berlin ist Bestandteil der Strategie des Volkswagen Konzerns und stellt sich den Herausforderungen der digitalen Transformation des Unternehmens. Unsere Aufgabe ist es, Produkte in einer Start-Up Atmosphäre zu entwickeln, die über das traditionelle Kerngeschäft eines Automobilherstellers hinausgehen und ein digitales Ökosystem für alle Konzern Marken aufzubauen. Unser Ziel ist das Mobilitätserlebnis unserer Kunden grundlegend zu verändern und den Volkswagen Konzern auf dem Weg zum integrierten Mobilitätsdienstleister zu unterstützen.

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Service Designer at Harken Health

We believe that everyone deserves to feel cared for and our service design team brings that purpose to life through creating end to end services for our members.

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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