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Headline Service Design Day 2022: Do Good - Give Back!

Service Design Day 2022: Do Good - Give Back!

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

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Headline Service Design Global Conference - Call for Host City 2023

Service Design Global Conference - Call for Host City 2023

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

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Headline Service Design Global Conference 2022 - Call for Speakers

Service Design Global Conference 2022 - Call for Speakers

Share your voice and experience with our global service design community to help support our theme—Courage to Design for Good.

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Headline Service Design Global Conference 2022

Service Design Global Conference 2022

We are excited to announce the dates for this year’s Service Design Global Conference. See you in Copenhagen, October 13-14, 2022!

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Latest events

SDN Academy Events User Research Masterclass - the Art of Asking

User Research Masterclass - the Art of Asking

„It is critical to understand the cause of customer needs and not only address the obvious symptoms“

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Service Design Day Service Design Day: Advancing Diversity, Equity, and Inclusion

Service Design Day: Advancing Diversity, Equity, and Inclusion

At the SDN, we have a deep and longstanding commitment to advancing diversity, equity, and inclusion within our community, the business, and in the society. Our aim is to help our community members make substantial, lasting performance improvements not just in their organisations, but also for clients by helping attract, develop, excite, and retain exceptional people.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs

Junior Service Designer - Rotterdam (NL) 2022

Livework is op zoek naar een nieuwe collega! Wij Zijn Livework. Het Livework team kijkt er naar uit om een nieuwe collega te verwelkomen in onze studio in Rotterdam, en samen te werken aan een menselijkere en duurzamere wereld. We combineren creativiteit, design, onderzoek en advies om organisaties te helpen een geweldige klantervaring neer te zetten en tastbare bedrijfsresultaten te behalen. Zo werkten wij al jaren onder andere voor bekende organisaties zoals Adidas, Zilveren Kruis, KLM en Gemeente Rotterdam maar ook voor start-ups of non-profit instellingen. Je werkt samen met ervaren Service Designers aan het verbeteren van verschillende diensten waar mensen dagelijks gebruik van maken. Hierbij kun je denken aan het wijzigen van je zorgverzekering, het duurzamer retourneren van een pakketje of het aanschaffen van een deelauto. Ook kun je denken aan diensten binnen bedrijven, zoals het trainen en omscholen van medewerkers en het verbeteren van interne en externe communicaties.

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Experienced Service Designer - Rotterdam (NL) 2022

Voor onze studio in Rotterdam zijn wij op zoek naar een fulltime ervaren Service Designer met 3 tot 7 jaar werkervaring.

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Service Designer

Service Designer Mid-weight Barnardo's Innovation Lab team are looking to recruit a service designer.

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Analista Service Designer

Empreendedoras & empreendedores de alto impacto vêm em primeiro lugar.

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Latest case studies

Case Study

Trauma-informed service design with the City of Philadelphia’s Office

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

Service Designer o Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia o Liana Dragoman, Director of the Service Design Studio, City of Philadelphia

Service Provider Office of Homeless Services

Industry Not applicable

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Case Study

An Innovation Framework to Support Health and Wellbeing

The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.

Service Designer Service Design Academy (SDA)

Service Provider The Wood Foundation (TWF) and The Russell Anderson Development School (RADS).

Industry Education

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Case Study

Transforming Life Storybooks for Young People in Care

How might we create a digital life storybook for young people in care.

Service Designer Vaughan Broderick

Service Provider -

Industry Other

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Case Study

Improving passenger and employee experience in a Japanese railway company

Improving the customer experience and customer satisfaction indicators with a human-centred approach.

Service Designer Taro Akabane / Keita Furusawa

Service Provider West Japan Railways corporation

Industry Transportation

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