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Touchpoint Article

From Far and Wide … Check Out What’s Happening in Canada

On December 1, 2016, over 300 design practitioners, enthusiasts, students, and researchers made the trek to Toronto to take part in what we hope to be the first of many national conversations about the state of service design in the ‘great north’.

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Call for Papers: Touchpoint Vol. 9 No. 1

“Education and Capacity-Building” is the feature theme of the upcoming issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 9 No. 1 and submit an abstract by 05 March 2017.

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Episode 5: Service Design Award 2016 for Best Student Project by Gayle Rice

Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties of young people who were leaving care service and the experience of their workers when working together.

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Community Knowledge

Inspiration from the Service Design Award winner

When a project wins a Service Design Award there is certainly something to learn from it.

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Latest events

SDN Washington DC

Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

Service Design DC is thrilled to host Adaptive Path Creative Director Iran Narges, who will be joining us from San Francisco to present the recently-released A Guide to Service Blueprinting.

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SDN Japan

SDN Japan Chapter Meetup vol.1

サービスデザインネットワーク日本支部 - Service Design Network Japan Chapter(以下SDNJ)では、2017年3月9日にSDNJのメンバー向けに、世界でのサービスデザインの取り組みについて共有し、また、日本での今後のサービスデザインの活用・発展の可能性について話し合うSDNJメンバーズミートアップを開催します。 ミートアップでは、Service Design Global Conference 2016 をダイジェストで紹介し、昨年から実施しているSIG活動「ビジネスモデル研究会」の成果についても共有させていただきます。 世界のサービスデザインの潮流について理解を深め、日本におけるサービスデザイン実践者同士の交流と意見交換の機会としてご参加、ご活用いただければ幸いです。

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Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

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Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

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Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

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Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

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Latest jobs

Service Designer at Booz Allen Hamilton

Apply design thinking and service design techniques to solve client problems creatively, facilitate co-creation sessions with design teams, and develop and test low-fidelity prototypes.

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Service Designer - Senior Consultant & Manager

Due to surging demand from our clients to embrace digital innovation, we are hiring new service design talent for our Dubai studio. We are also building teams across our emerging markets in Africa, India & MENA (AIM), so opportunities to join these regional studios is also an option. If you want your work to have meaning and impact, plus you can meet/exceed the descriptions below, get in touch with our local HR team and state your intentions and ability to be located in these regions. For more information on EY-Seren, visit our website

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Projektleiter für den Bereich Servicedesign

Die WISAG freut sich auf eine Bewerbung im Bereich Service Design, wenn Sie ein abgeschlossenes Studium im Bereich Design, Service Design oder Produktentwicklung abgeschlossen haben.

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Service Design Lead at co:collective

co:collective is in search of a global Service Design Lead to drive a design process that spans all phases of development, from framing a problem to creating service concepts, prototyping & launch.

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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