Latest content

Headline Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
Community Knowledge A Guide for Award-Winning Service Design Projects

A Guide for Award-Winning Service Design Projects

The Service Design Award, organised by the Service Design Network, has recognised and celebrated the best service design projects worldwide since 2015, raising awareness of the importance of service design and inspiring practitioners to push the boundaries of the discipline.

Continue reading
Headline Service Design Day 2023

Service Design Day 2023

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design! Join us in celebration!

Continue reading
Headline Call for Host City 2024 - Service Design Global Conference

Call for Host City 2024 - Service Design Global Conference

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

Continue reading

Latest events


Other Events SDN Next Gen Conference early bird tickets is out!

SDN Next Gen Conference early bird tickets is out!

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

View Event
SDN Academy Events Service Design Practitioner Curriculum (Training + Accreditation)

Service Design Practitioner Curriculum (Training + Accreditation)

You want to build a solid foundation for your service design practice? You want to gather theoretical foundations, methodological skills and practical experience? You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?And you want to earn a recognised practitioner accreditation issued by the global Service Design Network? Then this Service Design Practitioner Curriculum is the program for you!

View Event

Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

Browse their latest articles

Latest jobs


Working Student Digital Marketing

Do you want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

View Job

Senior Service Designer

We’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.

View Job

Senior Design Strategist / Service Designer

Hello from Mormedi. Want to work on impactful projects for global clients and experience one of Europe’s most charming cities? Want to collaborate with a close-knit, diverse team? Then reach out!

View Job

Service Designer

We’re looking for a Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.

View Job

Latest case studies

Case Study

Designing a Climate Action Funding Prog. for the Community Business Sector

Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .


Service Designer Daniel Tuitt – Service Design Lead, Ahsan Khan - Design Director, Phil Spencer –Project Director, Rebeca Torres – Strategic Design Lead

Service Provider Climate Labs Design Partner with Power to Change

Industry Other

Continue reading
Case Study

Designing PubMed 2.0 - Part I

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”


Service Designer Victor Udoewa, Andrew Maier

Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)

Industry Government

Continue reading
Case Study

Shenzhen Guangming Jingkou Community “Homestay Breeze”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In


Service Designer Emma Yang

Service Provider Zhejiang University

Industry Information Technologie

Continue reading
Case Study

Collaborative Futures: Food Futures 2031

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.


Service Designer Collaborative Futures

Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art

Industry Commercial Services

Continue reading