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Headline Upcoming Certified Trainings by SDN Accredited Trainers

Upcoming Certified Trainings by SDN Accredited Trainers

Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!

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Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

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Podcast Episode 29: ARENA Live - Human Centered Organisations

Episode 29: ARENA Live - Human Centered Organisations

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things.

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Headline SAVE THE DATE -  Announcing #SDGC19 Toronto!

SAVE THE DATE - Announcing #SDGC19 Toronto!

It’s time to mark your calendars because #SDGC19 is taking place October 10-11, 2019 in Toronto, Canada (pre-conference activities—October 9) and we feel confident you need to be there.

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Latest events


SDN Germany Service Design Basics with Workshop Trainer Anna-Sophie Oertzen and Co-Trainer Cristine Lanzoni

Service Design Basics with Workshop Trainer Anna-Sophie Oertzen and Co-Trainer Cristine Lanzoni

Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice. Service Design is a field of practice that merges many different disciplines of design services that are useful and desirable from a user’s perspective, while at the same time feasible and effective from the provider’s perspective. It transforms creativity into true innovation by shaping ideas to become practical and attractive value propositions. In a world marked by competitiveness and volatile customer demands, great service design is the stepping-stone for success. Or as phrased by IDEO, “Great service isn’t by chance, it’s by design”!

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SDN San Francisco Service Design Reading Club: January 2019

Service Design Reading Club: January 2019

For those looking for in-depth discussions of service design topics in a smaller group setting, please join us on Jan. 16 at 7:00 p.m. for our monthly reading club.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce and deliver great publications and organise remarkable local and global events for the service design community.

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Projektleiter*in für Innovationsprojekte

Projektleiter*in für Innovationsprojekte

2019 here we come - wir haben Großes vor! Daher suchen wir ab sofort zwei tolle Menschen für die Projektleitung unserer Innovationsprojekte in Festanstellung und Vollzeit.

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Lead Service Designer, Marshfield, Wisconsin

Lead Service Designer, Marshfield, Wisconsin

Lead Service Designer, Marshfield Clinic Health System, Marshfield, WI, USA. Use human centered design methods to research, design, prototype & guide digital/physical service experiences.

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Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Latest case studies

Case Study Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

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Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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