Latest content

Headline Early bird tickets are now available for Service Design Global Conference 2021!

Early bird tickets are now available for Service Design Global Conference 2021!

The conference team is excited to welcome you to this year's Service Design Global Conference scheduled between October 21 – 22, 2021 (save the date to your calendar!)! Today, we are thrilled to announce that the early-bird tickets are now available with a new tiered pricing system for purchasing tickets.

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Headline Join the SDN Leadership Team

Join the SDN Leadership Team

Help Build the Digital Future of the SDN

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Headline Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

October 21 – 22, 2021 (Online)

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Headline Service Design Day 2021 - Thank you!

Service Design Day 2021 - Thank you!

On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

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Latest events


Global Conferences Virtual Service Design Global Conference 2021

Virtual Service Design Global Conference 2021

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand October 21 – 22, 2021 (Online)

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Other Events Design Thinking & Innovation in Collaboration with the Design Museum

Design Thinking & Innovation in Collaboration with the Design Museum

Understand the purpose of design thinking in promoting innovation and learn real-world applications and strategies for design thinking.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Associate Service Designer

You will help dxw design accessible public services that work well for all kinds of users, across all the channels.

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Research Manager - Service Design Focused

Research Focus Manager/Design Center is responsible for: - utilize a human-centered, design-based approach when coordinating all innovation labs at the Central Florida Division Innovation Lab - participate in and lead design thinking and innovation focused educational events to support a culture of innovation at AdventHealth - work closely with other members of the team to ensure the overall success of the innovation strategy at AdventHealth

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Principal Service Designer

Nile is a strategic design company bringing clarity and certainty to problems worth solving. Our specialised team works with the world’s leading organisations to clear the path to progress.

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Service Designer

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life?

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Latest case studies

Case Study

Lumea Subscription: Tackling pre-purchase barriers

Increase the penetration of Philips’ most effective home IPL device (Lumea) and help users follow and stick to the IPL treatment to achieve promised results.


Service Designer Sandra Ramirez Herrera

Service Provider Philips

Industry Healthcare

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Case Study

Service Redesign: Supporting GDPR protocol & boost caller agent confidence

BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.


Service Designer Daniel Tuitt, Senior Service Designer

Service Provider BSI (British Standards Institution)

Industry Other

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Case Study

Designing Visibility for Young Carers in Finnish Health & Education System

How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?


Service Designer Milla Mäkinen

Service Provider Alisa Project and Ask the Young People Themselves! Project

Industry Healthcare

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Case Study

Using Service Design to Drive Initiatives & Elevate Associate Experience

Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.


Service Designer Natalie Kuhn

Service Provider Capital One

Industry Financial Services

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