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Headline Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation

Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation

Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

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Headline Get your SDGC18 ticket today!

Get your SDGC18 ticket today!

Join us this year, to explore 'Designing to Deliver' at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland. A wide range of conferences passes tailored to your individual needs – for Professionals, Students, Corporates, Public Sector Organisations, SDN Members and those who want to become such – are available.

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Headline Celebrating  Touchpoint  Vol. 10

Celebrating Touchpoint Vol. 10

Touchpoint Vol.10 No.1 represents a significant milestone! With this issue, Touchpoint enters its tenth year of publication, having first been published in early 2009.

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Headline Upcoming events by our Accredited SD Trainers

Upcoming events by our Accredited SD Trainers

Our network of Accredited SD Trainers is constantly growing: Trainings are taking place all around the world. Check out the upcoming events.

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Latest events


Global Conferences Service Design Global Conference 2018

Service Design Global Conference 2018

We're happy to announce SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

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SDN Germany Crafting Services – A basic Service Design workshop

Crafting Services – A basic Service Design workshop

Service Design is a field of practice in which many different disciplines come together to design delightful experiences and deliver user-centered solutions to people. The large adoption of tools and methods, used in the service design process by companies and organizations, rises the need to understand how and why to use it. In this 2 days workshop, the participants0 will learn the basic principles and elements to be considered while designing a service.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

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Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce great publications and organise remarkable local and global events for the service design community.

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Senior UX/UI designer

Senior UX/UI designer

To increase our capacity in interaction design, we're looking for designers with five years’ experience in the design of user experiences (UX), user interfaces (UI) or human-machine interfaces (HMI).

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Service Design Lead – Affordable Housing

Service Design Lead – Affordable Housing

We are a growing team of strategists, storytellers, researchers, ethnographers, and rebels at the forefront of design. Our Mission? To ensure available and affordable housing for all Americans.

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Praktikant (m/w) für den Bereich Service Design

Praktikant (m/w) für den Bereich Service Design

Als Praktikant im Bereich Service Design bei der WISAG Facility Management werden Sie die ganze Vielfalt Ihrer Kreativität einbringen. Alles mit dem Ziel unsere Kunden zu begeistern.

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Latest case studies

Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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Case Study From enforcing rules, to helping businesses succeed

From enforcing rules, to helping businesses succeed

A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.

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Case Study Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

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