Latest content

Headline Join the buzz this Service Design Day!

Join the buzz this Service Design Day!

Service Design Day is a day dedicated to service design enthusiasts all around the world! We want to bring people together from different background and disciplines. Together, we will celebrate service design, raise awareness and create impact this year on June 1!

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Headline Get 20% off your Service Design Award submision on June 1, Service Design Day!

Get 20% off your Service Design Award submision on June 1, Service Design Day!

Don't miss the chance to submit your project on June 1 to benefit from our special 20% discount offer in celebration of Service Design Day! Celebrate Service Design with us!

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Headline Get your SDGC18 ticket today!

Get your SDGC18 ticket today!

Join us this year, to explore Designing to Deliver, how we move from service design methods and tools to delivery, management, measurement, and other emerging topics at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland. A wide range of conferences passes tailored to your individual needs – for Professionals, Students, Corporates, Public Sector Organisations, SDN Members and those who want to become such – are available.

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Headline Apply for your Accreditation on Service Design Day and get 20% discount!

Apply for your Accreditation on Service Design Day and get 20% discount!

Don't miss the chance – get your application ready and apply for your SDN Trainer Accreditation on June 1 to benefit from our special 20% discount offer in celebration of Service Design Day, meaning a saving of more than 320€ off the accreditation regular price!

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Latest events


Other Events DMI: Academic Design Management Conference - Next Wave

DMI: Academic Design Management Conference - Next Wave

DMI: ADMC ’Next Wave’ will address the new design knowledge being created, the new forms of practice emerging, and how research and practice can stimulate and learn from each other.

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Chapter events IIT Institute of Design Open House

IIT Institute of Design Open House

At IIT Institute of Design we provide students with the skills needed to identify, dissect and solve complex problems facing organizations around the world.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce great publications and organise remarkable local and global events for the service design community.

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Senior Service Designer

Senior Service Designer

Sketchin, for its team based in Milan, is looking for a Senior Service Designer. He/She works within an interdisciplinary design team to plan, visualise and define new user and service experiences.

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Service Design Lead

Service Design Lead

We’re looking for an exceptional Service Design Lead with a passion for making the world a better place. The role is based out of our Sydney studio.

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Senior Service Designer

Senior Service Designer

Are you a seasoned designer with a strategic mind-set and excellent communication and facilitation skills? We believe in teamwork, fun, complex projects, and simple solutions. How about you?

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Latest case studies

Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

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Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

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Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

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