Service Design Network (SDN) is the leading non-profit organisation committed to global growth, development and innovation within the practice of service design. Working in partnership with a collective of service design professionals and other engaged shareholders, SDN fosters an open-minded network focused on knowledge-sharing and exchange.
We are delighted to open a call for the Service Design Award 2019, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.
The SDN is proud to announce that we're now making selected articles from each new issue of Touchpoint available on Medium. Doing so helps fulfil one of our goals of spreading knowledge, insights and awareness of service design to the wider world.
Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).
Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary.
Economies, technologies, and societies are rapidly co-evolving, requiring shifts in mindsets and techniques to reach and maintain relevance. The 2019 SDN China Conference on “Service Design Futures” aims to explore and support this paradigm shift in how we deal with the complexity of creating purposeful and valuable experiences.
Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.
Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.
Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.
The Joseph Rowntree Foundation is a social change organisation with a 100-year history. We are built on trust, show we care, and exist to make a difference.
BI X is Boehringer Ingelheim´s (BI) digital lab. Together with the BI businesses, BI X is developing breakthrough digital solutions in healthcare – from ideation to pilot.
Oletko kokenut palvelumuotoilija, jonka sydän sykkii palvelumuotoilun prosesseille ja niiden kehittämiselle? Puhutteleeko menevä työympäristö sekä avoin ja matalahierarkinen organisaatiokulttuuri?
Wissenschaftliche/r Mitarbeiter/In als Studienassistenz im Studiengang Service Design, sowie Mitarbeit in Projekten der angewandten Forschung und Dienstleistung im Bereich Service Design (80% - 100%)
The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.
Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.
Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.
A buddy system that ensures social care for elderly.
