Latest content

Headline Service Design Global Conference 2022 - Early Bird Registration open

Service Design Global Conference 2022 - Early Bird Registration open

Take advantage of the early bird tickets and register under reduced prices until August 31st.

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Headline Service Design Award 2022 - Deadline Extension

Service Design Award 2022 - Deadline Extension

Great news, designers! Our call for the Service Design Award has been extended! You now have the chance to submit your Service Design project until Sunday, 3 July 2022 (23:59 CET)!

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Headline China Bridge receives Organisational Accreditation

China Bridge receives Organisational Accreditation

The SDN recognises the authority and quality of China Bridge in the provision of service design education and qualification.  Founded in 2003, CBi China Bridge is an insight-based innovation consultancy firm that enables organizations to ‘bridge their next’ success in China by developing products, services and experiences, through insight-based innovation.

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Headline Service Design Day 2022: Do Good - Give Back!

Service Design Day 2022: Do Good - Give Back!

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

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Latest events

SDN Academy Events Service Design for Food  and Gastronomy Industry

Service Design for Food and Gastronomy Industry

„Learn how to implement service design tools and methods in your food & gastronomy business.“

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SDN Academy Events Service Design Leadership Lab

Service Design Leadership Lab

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs

Design Operations Manager

The purpose of this role is to support the smooth running of the London studio by looking after the “back office” of our operations, including key functions like resourcing and project management, as well as the physical studio space.

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Lead Service Designer

You lead or support the planning, delivery and execution of client projects to achieve outcomes using the full range of service design capabilities. You effectively and autonomously manage the day to day running of multiple large projects, including managing the team and client relationship building.

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Senior Service Designer

We’re looking for one Senior Service Designer to join our Service Design team here at Citizens Advice.

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Lead Service Designer

Are you interested in designing new and innovative solutions that are cutting edge in one of the largest tech companies in the Nordics? Then this is the role for you!

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Latest case studies

Case Study

Reducing late and non-payment of rent for a social housing client

Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.

Service Designer Jo Carter and Michelle Rose-Innes

Service Provider Monmouthshire Housing Association

Industry Government

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Case Study

Trauma-informed service design with the City of Philadelphia’s Office

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

Service Designer Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia, Liana Dragoman, Director of the Service Design Studio, City of Philadelphia

Service Provider Office of Homeless Services

Industry Government

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Case Study

An Innovation Framework to Support Health and Wellbeing

The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.

Service Designer Service Design Academy (SDA)

Service Provider The Wood Foundation (TWF) and The Russell Anderson Development School (RADS).

Industry Education

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Case Study

Transforming Life Storybooks for Young People in Care

How might we create a digital life storybook for young people in care.

Service Designer Vaughan Broderick

Service Provider -

Industry Other

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