Latest content

Headline Call for Papers: Touchpoint Vol. 10 No. 1

Call for Papers: Touchpoint Vol. 10 No. 1

“From Design to Implementation” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. Submit your abstracts until 15 March 2018.

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Headline Service Design Award 2018 - Earlybird entry until April 10!

Service Design Award 2018 - Earlybird entry until April 10!

We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

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Headline Save the date: #SDGC18 is coming to Dublin

Save the date: #SDGC18 is coming to Dublin

We're happy to announce the host city of the next Service Design Global Conference. SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

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Headline #NordicServiceDesign Movie

#NordicServiceDesign Movie

It's here: The Nordic Service Design documentary - super excited to be able to share with you! A huge thanks tointerviewees and our Danish sponsors Designit and Fjord. Go, Sweden, Norway and Finland.

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Latest events


Other Events DMI: Academic Design Management Conference - Next Wave

DMI: Academic Design Management Conference - Next Wave

DMI: ADMC ’Next Wave’ will address the new design knowledge being created, the new forms of practice emerging, and how research and practice can stimulate and learn from each other.

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SDN Belgium Summerschool: Product | Service | System design in health care

Summerschool: Product | Service | System design in health care

Five-day thinking and doing on subjects ranging from HCD and caregiving, over VR, digital storytelling and media in healthcare context to an energy Lab on personal wellbeing.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and help us produce great publications and organise remarkable local and global events for the service design community.

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Service Design Lead

Service Design Lead

Help us pioneer Service Design at one of Canada's largest banks! We are a small, but mighty team that will be laying a new path for how we design financial service experiences for our clients.

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Lead Service Designer

Lead Service Designer

We need someone to drive building service design at CCD. We're a human behaviour based design consultancy looking to grow our offer. You'll lead projects and help to grow this side of what we do.

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Product Designer (UX/UI)

Product Designer (UX/UI)

Shift is looking for a creative, inquisitive, passionate and driven Digital Product Designer with at least 3 years experience, to join our innovative and ambitious team and play a central role in the development of new products and services.

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Latest case studies

Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

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Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

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Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

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