Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Join us on November 9, 2023!

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!

Exciting updates await you at the SDN Academy! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.

Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.

Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.

How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?

What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?