Service Design Network (SDN) is the leading non-profit organisation committed to global growth, development and innovation within the practice of service design. Working in partnership with a collective of service design professionals and other engaged shareholders, SDN fosters an open-minded network focused on knowledge-sharing and exchange.
Don't miss the chance to benefit from our special discounts offer in celebration of Service Design Day! Celebrate Service Design with us!
We are celebrating Service Design Day all across the world! Find an event or an activity near you today!
Our Service Design Day 2019 Bundle is here! This year we DO GOOD AND GIVE BACK! The Bundle is packaged with love and including all SDN publications to enrich yourself and/or the ones you care about.
Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honouring service design excellence from around the world. This year we are celebrating our fifth anniversary and we are proud of our previous winners and finalists who helped us to stay true in our vision to make service design the new normal.
“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network
Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
The Service Design Network seeks a Speaker Experience Manager to join its Event Board to shape the strategy and experience for Service Design Global Conference speakers.
The Service Design Network seeks a National Conference Director to join its Event Board to shape the strategy for national conferences throughout the world.
Want to work for the largest network of service design professionals in the world? The Service Design Network is looking for an independent and proactive Publications Manager to coordinate the production of Touchpoint – The Journal of Service Design, develop content- and marketing strategies for SDN publications, and supervise as well as support media activities.
JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.
The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.
Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.
Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.
A buddy system that ensures social care for elderly.
