Latest content

Headline Service Design Award 2020: Call for Entries

Service Design Award 2020: Call for Entries

We are delighted to open a call for the Service Design Award 2020, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

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Headline Host the next Service Design Global Conference in 2021

Host the next Service Design Global Conference in 2021

Would you like to organise next year's Service Design Global Conference? Yes? Then submit your proposal today!

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Headline Meet the SDN Accredited Service Design Trainers

Meet the SDN Accredited Service Design Trainers

Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.

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Community Knowledge Mastering the Art of Selling Service Design: Talking Points to Help Land Your Next Client

Mastering the Art of Selling Service Design: Talking Points to Help Land Your Next Client

It was not so long ago that if one were asked the question "What is design?", the response would likely have described a creative process resulting in the production of a tangible object that could be seen, touched, smelled or even consumed.

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Latest events


SDN Germany Advanced Service Design: Implementation

Advanced Service Design: Implementation

Successfully implementing service design projects is crucial to creating an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. We will also reflect on the relationship between service design implementation and change management.

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Other Events SERVICE DESIGN – FROM DISCOVER TO DELIVER AND BEYOND

SERVICE DESIGN – FROM DISCOVER TO DELIVER AND BEYOND

Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Marke your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Digital Marketing Intern at Service Design Network

Digital Marketing Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

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Internship - Event Management at Service Design Network

Internship - Event Management at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Assistant Professor in  Service Design

Assistant Professor in Service Design

About the position: 50-100% position as assistant professor in service design at the Westerdals institute for communication and design, starting after individual agreement in the spring of 2020.

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Dozent/in Service Design und Innovation

Dozent/in Service Design und Innovation

Zur Unterstützung unseres Service Design Teams im Institut für Tourismus und Freizeit (ITF) suchen wir per 1. März 2020 oder nach Vereinbarung eine/n Dozent/in Service Design und Innovation (80%-100%)

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Latest case studies

Case Study

Compensation Funds are private non-profit organizations of the Chilean Social Security System, providing social benefits and products that favour the welfare and individual development of their affiliates/pensioners/families. Challenge: Improve the affiliate experience.


Service Designer UC Design School, Brandbook and SurAndina Consultores

Service Provider Caja de Compensación Caja Los Andes

Industry Government

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Case Study

The aim of the master thesis was to put service design methodology into practice with respect to postnatal care and the developing country of Nepal, which stands as one of the countries with the highest maternal and neonatal mortality rates in the world.


Service Designer Ida Christine Opsahl, Julie Nyjordet Rossvoll, Nora Pincus Gjertsen

Service Provider Green Tara Nepal

Industry Healthcare

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Case Study

To develop a model trajectory for facilitators of transport with minimal experience in service design. It needs to lead to simple and affordable solutions with great potential for safety for children, for alternative means of transportation, and for a healthier environment


Service Designer Twisted Studio

Service Provider Netwerk Duurzame Mobiliteit / Komimo

Industry Transportation

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Case Study

The project was initiated to help the charity achieve its vision is to create a society where those affected by dementia are supported and able to live without prejudice.


Service Designer Good Innovation

Service Provider Alzheimer's Society

Industry Healthcare

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