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Headline Service Design Day Discounts

Service Design Day Discounts

Don't miss the chance to benefit from our special discounts offer in celebration of Service Design Day! Celebrate Service Design with us!

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Headline Find a Service Design Day 2019 event near you!

Find a Service Design Day 2019 event near you!

We are celebrating Service Design Day all across the world! Find an event or an activity near you today!

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Headline Service Design Day 2019 Bundle

Service Design Day 2019 Bundle

Our Service Design Day 2019 Bundle is here! This year we DO GOOD AND GIVE BACK! The Bundle is packaged with love and including all SDN publications to enrich yourself and/or the ones you care about.

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Headline Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honouring service design excellence from around the world. This year we are celebrating our fifth anniversary and we are proud of our previous winners and finalists who helped us to stay true in our vision to make service design the new normal.

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Latest events


SDN Germany SDN Academy – Service Design Lehrgang 2019

SDN Academy – Service Design Lehrgang 2019

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

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SDN Germany SDN Academy - Service Design Basics Workshop

SDN Academy - Service Design Basics Workshop

Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Speaker Experience Manager

Speaker Experience Manager

The Service Design Network seeks a Speaker Experience Manager to join its Event Board to shape the strategy and experience for Service Design Global Conference speakers.

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National Conference Director

National Conference Director

The Service Design Network seeks a National Conference Director to join its Event Board to shape the strategy for national conferences throughout the world.

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Publications Manager at Service Design Network

Publications Manager at Service Design Network

Want to work for the largest network of service design professionals in the world? The Service Design Network is looking for an independent and proactive Publications Manager to coordinate the production of Touchpoint – The Journal of Service Design, develop content- and marketing strategies for SDN publications, and supervise as well as support media activities.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Latest case studies

Case Study Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

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Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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