The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
It's official! The next Service Design Global Conference will take place in Helsinki, Finland.
Exciting updates await you at the SDN Academy in 2024! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.
For this issue of Touchpoint, we wanted to take a different approach than usual. Rather than looking at how or where service design is being practiced, we wanted to explore ‘towards what ends’.
As the Service Design Network, we will continue to prioritise sustainability and diversity in 2024. Learn more about our goals for next year in this headline and join us to support the mission!
You want to build a solid foundation for your service design practice? You want to gather theoretical foundations, methodological skills and practical experience? You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?And you want to earn a recognised practitioner accreditation issued by the global Service Design Network? Then this Service Design Practitioner Curriculum is the program for you!
"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Provide strategic input on human-centered approaches to designing solutions and delivering business value on projects. Coach designers and business partners through a collaborative design process.
Werde Teil von why does robin – der Service Design Unit von why do birds. Gestalte als Praktikant:in überzeugende Servicekonzepte in einem kreativen und interdisziplinären Team.
We’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
Hello from Mormedi. Want to work on impactful projects for global clients and experience one of Europe’s most charming cities? Want to collaborate with a close-knit, diverse team? Then reach out!
Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?
Service Designer Erik van Zoelen, Noortje Hartman, Eddo Siep, Angelo Verbeek, Hidde Burgmans
Service Provider Koos Service Design
Industry Healthcare
Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.
Service Designer Filip Makowiecki - Lead UX & Service Designer - Izabela Styburska - Project Manager - Marta Krokoszyńska - Lead Researcher - Hanna Bielerzewska - UX Writer - Agnieszka Olek - CX Strategist - Dawid Wiener - Research Strategist
Service Provider Cogision
Industry Retail
Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.
Service Designer Arwa Hussein
Service Provider
Industry Financial Services
How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?
Service Designer Futurar & Talking City
Service Provider Fundação Maria Cecilia Souto Vidigal
Industry Healthcare
