The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
The SDN has announced Service Design Award 2023 finalists!
Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!
Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
Do you want to learn how to design innovative services that push the boundaries of what’s possible? If yes, then this course is for you. Discover how to leverage the power of Language, AI, and service design principles to create exceptional service experiences in this 10-week online course.
Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Werde Teil von why does robin – der Service Design Unit von why do birds. Gestalte als Praktikant:in überzeugende Servicekonzepte in einem kreativen und interdisziplinären Team.
We’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
Hello from Mormedi. Want to work on impactful projects for global clients and experience one of Europe’s most charming cities? Want to collaborate with a close-knit, diverse team? Then reach out!
We’re looking for a Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .
Service Designer Daniel Tuitt – Service Design Lead, Ahsan Khan - Design Director, Phil Spencer –Project Director, Rebeca Torres – Strategic Design Lead
Service Provider Climate Labs Design Partner with Power to Change
Industry Other
In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”
Service Designer Victor Udoewa, Andrew Maier
Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)
Industry Government
At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In
Service Designer Emma Yang
Service Provider Zhejiang University
Industry Information Technologie
Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.
Service Designer Collaborative Futures
Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art
Industry Commercial Services
