Latest content

Headline Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand

October 21 – 22, 2021 (Online)

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Headline Service Design Day 2021 - Thank you!

Service Design Day 2021 - Thank you!

On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.

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Headline APAC Edition of the Going Glocal Meetup Series Looks to Explore the Service Design practice in Asia

APAC Edition of the Going Glocal Meetup Series Looks to Explore the Service Design practice in Asia

SDN Japan and SDN Taiwan welcome SDN members to the latest Going Glocal Meetup where they will look to explore the service design practice in Asia Pacific region. Together with SDN Shanghai, we will share service design practices/case studies from each chapter. Join us on June 15, 2021!

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Headline It's here! The SDN Accreditation Programme for Service Design Practitioners

It's here! The SDN Accreditation Programme for Service Design Practitioners

We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!

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Latest events


Other Events User Research Masterclass - The art of asking

User Research Masterclass - The art of asking

Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.

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Global Conferences Virtual Service Design Global Conference 2021

Virtual Service Design Global Conference 2021

Announcing the theme for the Service Design Global Conference 2021: Taking a Stand October 21 – 22, 2021 (Online)

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Associate Service Designer

You will help dxw design accessible public services that work well for all kinds of users, across all the channels.

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Research Manager - Service Design Focused

Research Focus Manager/Design Center is responsible for: - utilize a human-centered, design-based approach when coordinating all innovation labs at the Central Florida Division Innovation Lab - participate in and lead design thinking and innovation focused educational events to support a culture of innovation at AdventHealth - work closely with other members of the team to ensure the overall success of the innovation strategy at AdventHealth

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Principal Service Designer

Nile is a strategic design company bringing clarity and certainty to problems worth solving. Our specialised team works with the world’s leading organisations to clear the path to progress.

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Service Designer

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life?

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Latest case studies

Case Study

Service Redesign: Supporting GDPR protocol & boost caller agent confidence

BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.


Service Designer Daniel Tuitt, Senior Service Designer

Service Provider BSI (British Standards Institution)

Industry Other

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Case Study

Designing Visibility for Young Carers in Finnish Health & Education System

How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?


Service Designer Milla Mäkinen

Service Provider Alisa Project and Ask the Young People Themselves! Project

Industry Healthcare

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Case Study

Using Service Design to Drive Initiatives & Elevate Associate Experience

Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.


Service Designer Natalie Kuhn

Service Provider Capital One

Industry Financial Services

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Case Study

Delivering Growth Through Customer-Centricity

In 2014 Kone targeted ambitious growth of the maintenance offer. To do this Kone needed to differentiate their offer in the market and rethink their sales approach in order to grow their business.


Service Designer Livework

Service Provider KONE

Industry Commercial Services

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