The Service Design Network (SDN) is the leading non-profit organisation committed to global growth, development and innovation within the practice of service design. Working in partnership with a collective of service design professionals and other engaged shareholders, SDN fosters an open-minded network focused on knowledge-sharing and exchange.
Great opportunity to benefit from special deals we have on our membership and publications! Our special prices are available for the whole weekend from Friday, November 29 till December 2, 2019.
The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.
Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.
With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.
Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market.
A hands-on introduction to LEGO® SERIOUS PLAY®. A playful way to solve almost any challenge.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
This is an excellent opportunity for an ambitious and talented individual, who thrives within a challenging, diverse and creative environment.
Porsche Consulting is setting up a new Innovation Lab at Berlin. We're looking to recruit 2 senior service designers into Berlin to manage the lab, lead engagements and represent the group
SCAD Savannah seeks an Associate Chair for the university’s highly innovative service design program. SCAD is the first university in the US to offer BFA and MFA degree programs in service design.
SCAD, the first university in the United States to offer BFA and MFA degree programs in service design, is looking for an enthusiastic educator with a thorough understanding of service design.
Autodesk planned to transform its business model from selling software licenses to subscriptions. This change would impact nearly every customer touchpoint and force the company to re-balance its investments between product and service organizations.
Service Designer Gassia Salibian
Service Provider Autodesk, Inc.
Industry Information Technologie
How might the Kohl Children’s Museum increase awareness and visitorship? The challenge was coupled by the fact the museum resides in the suburbs of Chicago, nor is it easily accessible by public transportation.
Service Designer Thomas Brandenburg & Twisha Shah-Brandenburg, Professors; Student team: Jishu Pradeep, Madiha Muqeet, Morgan Peters, Xing Chen, and Yu Sha
Service Provider Kohl Children’s Museum
Industry Media & Entertainment
The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.
Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi
Service Provider South-Eastern University of Applied Sciences
Industry Education
How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?
Service Designer Molly Fuller
Service Provider Harken Health
Industry Healthcare
