Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?

Join us this year, to explore 'Designing to Deliver' at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland. A wide range of conferences passes tailored to your individual needs – for Professionals, Students, Corporates, Public Sector Organisations, SDN Members and those who want to become such – are available.

Touchpoint Vol.10 No.1 represents a significant milestone! With this issue, Touchpoint enters its tenth year of publication, having first been published in early 2009.

Our network of Accredited SD Trainers is constantly growing: Trainings are taking place all around the world. Check out the upcoming events.

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

A buddy system that ensures social care for elderly.

A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.