The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
October 21 – 22, 2021 (Online)
On June 1, the service design community came together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
SDN Japan and SDN Taiwan welcome SDN members to the latest Going Glocal Meetup where they will look to explore the service design practice in Asia Pacific region. Together with SDN Shanghai, we will share service design practices/case studies from each chapter. Join us on June 15, 2021!
We, at the SDN, are proud to announce the launch of our SDN Practitioner Accreditation programme - an entry-level certification for service design practitioners!
Learn more about research fundamentals and conversation techniques in this SDN Academy Masterclass.
Announcing the theme for the Service Design Global Conference 2021: Taking a Stand October 21 – 22, 2021 (Online)
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
You will help dxw design accessible public services that work well for all kinds of users, across all the channels.
Research Focus Manager/Design Center is responsible for: - utilize a human-centered, design-based approach when coordinating all innovation labs at the Central Florida Division Innovation Lab - participate in and lead design thinking and innovation focused educational events to support a culture of innovation at AdventHealth - work closely with other members of the team to ensure the overall success of the innovation strategy at AdventHealth
Nile is a strategic design company bringing clarity and certainty to problems worth solving. Our specialised team works with the world’s leading organisations to clear the path to progress.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life?
BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.
Service Designer Daniel Tuitt, Senior Service Designer
Service Provider BSI (British Standards Institution)
Industry Other
How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?
Service Designer Milla Mäkinen
Service Provider Alisa Project and Ask the Young People Themselves! Project
Industry Healthcare
Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.
Service Designer Natalie Kuhn
Service Provider Capital One
Industry Financial Services
In 2014 Kone targeted ambitious growth of the maintenance offer. To do this Kone needed to differentiate their offer in the market and rethink their sales approach in order to grow their business.
Service Designer Livework
Service Provider KONE
Industry Commercial Services
