The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
It’s time to mark your calendars because our 2021 virtual conference is happening and you are invited!
April 20, 2021 members-only event to be hosted by SDN Finland and Norway
How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?
Service Designer Milla Mäkinen
Service Provider Alisa Project and Ask the Young People Themselves! Project
Industry Healthcare
The SDN has announced Service Design Award 2020 finalists!
This SDN Academy half-day course will provide insights on key business considerations, principles and branding tools for service design.
In this SDN Academy course by Koos Service Design, Jules Prick and Boris Jockin will dive into the topic of morphological tension models and the theory behind it.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
For this 6 months internship, we are looking for a student with knowledge of processes, tools/software and methodologies in Design Strategy, Business Design or Service Design. Fluent in English.
We’re looking for a creative systems thinker who leads cross-functional teams through customer-centric methodologies to effectively orchestrate the interaction of services, products, and programs.
The Lucerne School of Art and Design offers degree courses which are unique in Switzerland, and, in the realm of art and design research, provides creative focal points in art, design and film. Thanks to national and international networking, high-calibre staff, well-equipped workshops and spacious studios, the School offers an environment with a wealth of opportunities for development. It is one of six Schools making up the Lucerne University of Applied Sciences and Arts with its 1500 staff and 10,300-plus degree and continuing education students.
As our UX Designer you are someone who makes complex digital user experience problems simpler. This role focuses on turning human-centered research insights into interaction design concepts through sketching, prototyping and front-end development. In this role you work on a range of digital, large-scale and complex projects.
BSI and their customers' data was at risk of being breached via phishing attacks. Current legacy systems could not efficiently support BSI call agents inputting the correct information, cross-checking data and cross check historic data in an efficient way.
Service Designer Daniel Tuitt, Senior Service Designer
Service Provider BSI (British Standards Institution)
Industry Other
How might we give visibility to young carers’ needs in the Finnish public healthcare and education system?
Service Designer Milla Mäkinen
Service Provider Alisa Project and Ask the Young People Themselves! Project
Industry Healthcare
Capital One regularly receives accolades for being a great place to work. They are constantly one-upping themselves in regard to creating a safe and nurturing workplace–so how do they do it? They never allow stagnation to take hold of their approach. They try new things.
Service Designer Natalie Kuhn
Service Provider Capital One
Industry Financial Services
In 2014 Kone targeted ambitious growth of the maintenance offer. To do this Kone needed to differentiate their offer in the market and rethink their sales approach in order to grow their business.
Service Designer Livework
Service Provider KONE
Industry Commercial Services
