Latest content

Podcast Episode 35: Playmobil Pro with Victoria Dobbie

Episode 35: Playmobil Pro with Victoria Dobbie

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.

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Headline An Exciting New Opportunity as an Accredited Trainer!

An Exciting New Opportunity as an Accredited Trainer!

The SDN is excited to announce the launch of the SDN Academy (SDNA) concept globally and we are inviting our Accredited Trainers and Master Trainers to take part! Join us so that we can reach more people and spread valuable knowledge about service design.

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Headline Exclusive SDN Members Event at SDGC19

Exclusive SDN Members Event at SDGC19

Like every year at the Service Design Global Conference we are hosting a special mini-conference as part of the global gathering exclusively for our valued members. And we couldn't be more excited.

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Podcast Episode 34: Arena Live - The Future of Work

Episode 34: Arena Live - The Future of Work

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships.

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Latest events


SDN Germany (Cologne) Service Design Implementation

(Cologne) Service Design Implementation

Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market.

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SDN Germany SDN Academy – Service Design Lehrgang 2019

SDN Academy – Service Design Lehrgang 2019

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

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Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

Early-Stage Researcher (ESR) 3-year PhD position in Service Design for Industrie 4.0 (MSCA-ITN)

The Digital Manufacturing and Design (DiManD) Innovative Training Network (ITN) is a European Training Network (ETN) programme funded by the European Union through the Marie Sktodowska-Curie Innovative Training Networks (H2020-MSCA-ITN-2018) that is offering PhD job positions in the area of Industrie 4.0.

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Service Design Lead

Service Design Lead

JP Morgan Asset and Wealth Management are setting up a new Service Design Practice. We're looking to recruit 2 team members into NYC / Brooklyn to lead engagements, and represent the group.

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Research & Service Design Consultant

Research & Service Design Consultant

We seek a keen and talented Research & Service Design Consultant consultant to join our growing team. Application deadline: 7th of May

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Senior Service Designer | Proximity Designs

Senior Service Designer | Proximity Designs

We believe good design should be accessible to all. Join us as we design and deliver affordable, income-boosting services that complement the entrepreneurial spirit of Myanmar's farm families.

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Latest case studies

Case Study

How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?


Service Designer Molly Fuller

Service Provider Harken Health

Industry Healthcare

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Case Study

Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.


Service Designer Shih-Min Hong

Service Provider Taiwan pet adoption services

Industry Government

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Case Study

Innovationsguiden is a project that aims to support and reinvigorate the Swedish public sector. Our brief was to provide support to public organisations who wanted to strengthen their employees' innovation skills and create new and better public services.


Service Designer SKL (Sveriges Kommuner och Landsting)

Service Provider National members and employers’ organisation for local government in Sweden

Industry Government

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Case Study

A leading UK bank wanted to design a complaints experience that would turn customers who have had their complaint resolved into advocates; empower customer service reps to do their jobs more efficiently, and identify opportunities for long-term service improvement.


Service Designer Modern Human

Service Provider Tesco Bank

Industry Financial Services

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