The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
Join editors and authors of the most recent issue of Touchpoint for a roundtable discussion on 'Smart Service Design'
Calling all SDN Members, we got a treat for you! SDN Global Café - Service Design at Scale in a Global Organisation with Érico Fileno will take place on February 2, 2023.
We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!
Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!
On February 16, 2023, we are holding a special launch event connected to the publication of the most recent issue of Touchpoint, the journal of service design. In that issue, we take a critical look at the implications of technologies such as AI and machine learning on the field of service design.
Learn how to tackle service design implementation in this SDN Academy Masterclass.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
You'll join our office in Berlin as part of McKinsey Digital, and globally within our McKinsey Design community. You will support the delivery of high-quality, human-centered solutions.
Binnen Zilveren Kruis werken we elke dag aan de beste service voor onze klanten. Op die manier streven we naar goede klantbeleving en loyale klanten. Als Service Designer werk jij aan de ontwikkeling en optimalisatie van waardevolle diensten en services, die onze klanten helpen zich beter te voelen in eigen omgeving en op het werk. Ook voor onze business partners - zorgaanbieders en werkgevers- werken we aan een optimale beleving. Voor de doelgroep zorgaanbieders zijn we op zoek naar een full time service designer.
The Member Experience (MX) Service Designer is responsible for the design and continuous improvement of member experiences across the credit union’s products and service delivery channels.
We’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”
Service Designer Victor Udoewa, Andrew Maier
Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)
Industry Government
At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In
Service Designer Emma Yang
Service Provider Zhejiang University
Industry Information Technologie
Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.
Service Designer Collaborative Futures
Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art
Industry Commercial Services
The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage consumers to shop for groceries with sustainability in mind?
Service Designer Chu-Yi Vuong
Service Provider Student project (University: National College of Art & Design, MA Service Design 20/21)
Industry Commercial Services
