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Community Knowledge Door 5 - #SDsanta - The SDN Advent Calendar

Door 5 - #SDsanta - The SDN Advent Calendar

Today is the day. Free access to a valuable service design resource.

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Headline SDN Chapter Awards Winners 2019: Congratulations!

SDN Chapter Awards Winners 2019: Congratulations!

The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.

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Headline Service Design Award 2019: We have Winners in the House!

Service Design Award 2019: We have Winners in the House!

Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.

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Podcast Episode 37: Mini episode on SDGC19 with Chris Ferguson

Episode 37: Mini episode on SDGC19 with Chris Ferguson

With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.

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Latest events


Other Events This is Service Design Doing.

This is Service Design Doing.

Apprenez comment appliquer le Service Design Thinking à l'innovation rapide des Expériences Client dans les écosystèmes produit-service multicanaux. L’ «Essentials School» de Paris 'This is Service Design Doing' aura lieu du 12 au 14 février 2020.

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Other Events 2-Day Foundations of Design Thinking

2-Day Foundations of Design Thinking

We will go through a short and interactive introduction to Design Thinking. What is it, where does it come from and why now? What are the challenges? What are the main ‘schools of thought’ within Design Thinking? What are some real-world case studies in practice?

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Internship User Experience Design Telekom

Internship User Experience Design Telekom

Exciting new internship position at the Deutsche Telekom AG in Bonn, Germany. Apply now!

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Internship - Event Management at Service Design Network

Internship - Event Management at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Digital Marketing Intern at Service Design Network

Digital Marketing Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

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Service Designers

Service Designers

We’re looking for Service Designers across three experience levels to fill full-time and permanent positions in our London studio

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Latest case studies

Case Study

Autodesk planned to transform its business model from selling software licenses to subscriptions. This change would impact nearly every customer touchpoint and force the company to re-balance its investments between product and service organizations.


Service Designer Gassia Salibian

Service Provider Autodesk, Inc.

Industry Information Technologie

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Case Study

How might the Kohl Children’s Museum increase awareness and visitorship? The challenge was coupled by the fact the museum resides in the suburbs of Chicago, nor is it easily accessible by public transportation.


Service Designer Thomas Brandenburg & Twisha Shah-Brandenburg, Professors; Student team: Jishu Pradeep, Madiha Muqeet, Morgan Peters, Xing Chen, and Yu Sha


Service Provider Kohl Children’s Museum


Industry Media & Entertainment

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Case Study

The aim is to represent processes by which the social participation of young people, who are not in education, employment, or training (NEET), can be activated and supported utilizing service design.


Service Designer Sanna Haapanen, Tuija Suikkanen-Malin, Tiina Kirvesniemi

Service Provider South-Eastern University of Applied Sciences

Industry Education

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Case Study

How could our company leverage our Net Promoter Score (NPS) metrics to make business decisions and drive experience innovation?


Service Designer Molly Fuller

Service Provider Harken Health

Industry Healthcare

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