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Latest content
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Call for papers | Submit your abstract until December 16th 2023
Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
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SDN Global Café - Collaborating to Design for Complex Social Challenges
Join us on November 9, 2023!
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Service Design Award 2023 - The Winners
We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!
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Facilitating Creative Sessions | SDN Academy
"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.
SDN Academy Events
Service Design Practitioner Curriculum (Training + Accreditation)
You want to build a solid foundation for your service design practice? You want to gather theoretical foundations, methodological skills and practical experience? You want to work with like minded peers in a combination of online classes, peer-driven projects, on-demand modules and learning-assignments?And you want to earn a recognised practitioner accreditation issued by the global Service Design Network? Then this Service Design Practitioner Curriculum is the program for you!
Discover Service Design Network
Touchpoint Journal
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Local Chapters
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Personal Profile
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Community Knowledge
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Latest jobs
Service Design Internship
31 July 2023 - BerlinWerde Teil von why does robin – der Service Design Unit von why do birds. Gestalte als Praktikant:in überzeugende Servicekonzepte in einem kreativen und interdisziplinären Team.
Senior Service Designer
21 April 2023 - LondonWe’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
Senior Design Strategist / Service Designer
18 April 2023 - MadridHello from Mormedi. Want to work on impactful projects for global clients and experience one of Europe’s most charming cities? Want to collaborate with a close-knit, diverse team? Then reach out!
Service Designer
14 April 2023 - United KingdomWe’re looking for a Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.
Latest case studies
Case Study
Experience model for the network of robotic click-and-collect drives
Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.
Service Designer Filip Makowiecki - Lead UX & Service Designer - Izabela Styburska - Project Manager - Marta Krokoszyńska - Lead Researcher - Hanna Bielerzewska - UX Writer - Agnieszka Olek - CX Strategist - Dawid Wiener - Research Strategist
Service Provider Cogision
Industry Retail
Case Study
Transforming a Mobility Insurance Claim Experience through Service Design
Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.
Service Designer Arwa Hussein
Service Provider
Industry Financial Services
Case Study
Early Childhood Delivery Dashboard
How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?
Service Designer Futurar & Talking City
Service Provider Fundação Maria Cecilia Souto Vidigal
Industry Healthcare
Case Study
Collaborative Futures Project
What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?
Service Designer Master Students of European Design (MEDes), and two graduates B.Des Product Design and M.Des Design Innovation programmes
Service Provider Glasgow‘s governing entity
Industry Government
