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Latest content
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SDN Global Café - Join us on November 3!
We hear you! Coming from the Service Design Global Conference, do you still have the energy and excitement to network? Calling all SDN Members, we got a treat for you!
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Service Design Award 2022 - Meet the Winners!
Congratulations on your well-deserved success to all Service Design Award 2022 winners and finalists!
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SDN Academy | Coming Up this November
Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!
Latest events
Other Events
ONLINE Service Design Masterclass
Fees: £1200 Location: Online 4 sessions over 2 weeks 9am-12:30pm GMT per session Week 1: Thursday 2 – Friday 3 February 2023 Week 2: Monday 6 – Tuesday 7 February 2023 The course is developed and led by Professor Clive Grinyer, Head of the Service Design MA at the Royal College of Art.
Other Events
PDA in Service Design - January Cohort
The Professional Development Award in Service Design covers the core skills, tools and mindsets you need to service design powerful interventions for complex issues.
Discover Service Design Network
Touchpoint Journal
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Local Chapters
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Personal Profile
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Community Knowledge
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
Latest jobs
Strategic Development and Team Management
29 November 2022 - CologneLooking for Strategic Development and Team Management
User Insights Consultant (Senior)
10 November 2022 - AmsterdamYou are the master of user insights, always keen to exactly know what the users want, what they think and feel and how they like what our UX/UI Designers create in every step of a product lifecycle.
Senior UX Researcher
21 October 2022 - Hatfield/LondonOcado Technology is hiring 2 Senior UX Researchers to work on the B2B products. The role is in the UK but the company sponsors visa for non-UK residents.
Latest case studies
Case Study
Designing PubMed 2.0 - Part I
In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”
Service Designer Victor Udoewa, Andrew Maier
Service Provider National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)
Industry Government
Case Study
Shenzhen Guangming Jingkou Community “Homestay Breeze”
At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In
Service Designer Emma Yang
Service Provider Zhejiang University
Industry Information Technologie
Case Study
Collaborative Futures: Food Futures 2031
Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.
Service Designer Collaborative Futures
Service Provider Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art
Industry Commercial Services
Case Study
Shopping Sustainably for Groceries Made Easy with Save
The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage consumers to shop for groceries with sustainability in mind?
Service Designer Chu-Yi Vuong
Service Provider Student project (University: National College of Art & Design, MA Service Design 20/21)
Industry Commercial Services
