The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
Take advantage of the early bird tickets and register under reduced prices until August 31st.
Great news, designers! Our call for the Service Design Award has been extended! You now have the chance to submit your Service Design project until Sunday, 3 July 2022 (23:59 CET)!
The SDN recognises the authority and quality of China Bridge in the provision of service design education and qualification. Founded in 2003, CBi China Bridge is an insight-based innovation consultancy firm that enables organizations to ‘bridge their next’ success in China by developing products, services and experiences, through insight-based innovation.
On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design, especially in these challenging times.
„It is critical to understand the cause of customer needs and not only address the obvious symptoms“
„Learn how to implement service design tools and methods in your food & gastronomy business.“
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
The purpose of this role is to support the smooth running of the London studio by looking after the “back office” of our operations, including key functions like resourcing and project management, as well as the physical studio space.
You lead or support the planning, delivery and execution of client projects to achieve outcomes using the full range of service design capabilities. You effectively and autonomously manage the day to day running of multiple large projects, including managing the team and client relationship building.
We’re looking for one Senior Service Designer to join our Service Design team here at Citizens Advice.
Are you interested in designing new and innovative solutions that are cutting edge in one of the largest tech companies in the Nordics? Then this is the role for you!
Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.
Service Designer Jo Carter and Michelle Rose-Innes
Service Provider Monmouthshire Housing Association
Industry Government
Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?
Service Designer Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia, Liana Dragoman, Director of the Service Design Studio, City of Philadelphia
Service Provider Office of Homeless Services
Industry Government
The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.
Service Designer Service Design Academy (SDA)
Service Provider The Wood Foundation (TWF) and The Russell Anderson Development School (RADS).
Industry Education
How might we create a digital life storybook for young people in care.
Service Designer Vaughan Broderick
Service Provider -
Industry Other
