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Headline Call for Papers: Touchpoint Vol. 13 No. 3

Call for Papers: Touchpoint Vol. 13 No. 3

The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 21st of September 2022 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!

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Headline Service Design Global Conference 2022 - Early Bird Registration open

Service Design Global Conference 2022 - Early Bird Registration open

Take advantage of the early bird tickets and register under reduced prices until August 31st.

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Event Touchpoint event: "Measuring Service Experience" Roundtable

Touchpoint event: "Measuring Service Experience" Roundtable

A free, online roundtable event featuring guest editors and authors of the most recent issue of the SDN journal Touchpoint, on the topic of "Measuring Service Experience".

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Headline We are Service Works  Receives  Organisational Accreditation

We are Service Works Receives Organisational Accreditation

We are Service Works is granted with SDN Organisational Accreditation

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Latest events

SDN Academy Events Strategic Design in Organisations

Strategic Design in Organisations

Today, more than ever, the role of design is shaping human needs as we deliver new service models to improve human lives. As design professionals we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective and, ultimately start to take actions to close gaps between people, process, policies, platforms in your organisation.

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SDN Academy Events Digital Facilitation for  Service Design Projects

Digital Facilitation for Service Design Projects

„Practical 3 h course expanding your digital facilitation skills."

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs

Service Designer at ISACA

As part of ISACA's Member Experience team, work cross-functionally throughout the organization to design and implement services for an international community, in both physical and digital settings.

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Senior Service Designer

Come join Ascension Studio's Service Design team as we accelerate Ascension’s journey to transform healthcare by designing and delivering brand-wide experiences, powered by people, data and tech!

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Senior Service Designer

Are you ready for the challenge to inspire business and customers for the world class service? Join Kindred to help us bring the values through the opportunities together.

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Vi udvider vores team og søger en eller flere skarpe service design- og innovationsprofiler

Brænder du for at arbejde både praktisk og strategisk med udvikling og implementering af systemforandrende sociale interventioner for børn og unge?

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Latest case studies

Case Study

Reducing late and non-payment of rent for a social housing client

Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.

Service Designer Jo Carter and Michelle Rose-Innes

Service Provider Monmouthshire Housing Association

Industry Government

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Case Study

Trauma-informed service design with the City of Philadelphia’s Office

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

Service Designer Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia, Liana Dragoman, Director of the Service Design Studio, City of Philadelphia

Service Provider Office of Homeless Services

Industry Government

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Case Study

An Innovation Framework to Support Health and Wellbeing

The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.

Service Designer Service Design Academy (SDA)

Service Provider The Wood Foundation (TWF) and The Russell Anderson Development School (RADS).

Industry Education

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Case Study

Transforming Life Storybooks for Young People in Care

How might we create a digital life storybook for young people in care.

Service Designer Vaughan Broderick

Service Provider -

Industry Other

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