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Service Design Global Conference 2017 Madrid

This year the Service Design Network is hosting the 10th Service Design Global Conference in Madrid. Under the theme "Service Design at Scale", the SDN would like to celebrate this anniversary with you, in the majestic capital of Spain, 2-3 November. Exclusive SDN Members Event 01 Nov.

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Service Design Impact Report: Health Sector

This year, the Service Design Network will publish its second Service Design Impact Report – and the health sector is in the spotlight!

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Service Design Award 2017 - deadline extended to June 27th!

Due to high demand the Service Design Award 2017 deadline has been extended to June 27th! It is the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design by both students and professionals.

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Call for Papers: Touchpoint Vol. 9 No. 2

“Measuring Impact and Value” is the feature theme of the upcoming issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 9 No. 2 and submit your abstracts by 30th June 2017.

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Latest events


SDN Chicago

SDN U.S. National Conference: "Service Design Within US”

Service design in the US is rapidly becoming an internal capacity. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

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Service Design South 2017

A 6 days immersive learning experience on the theory and practice of service design

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Bei Volkswagen als Platform Engineer im Digital:Lab am Standort Berlin

Das Volkswagen Digital:Lab in Berlin ist Bestandteil der Strategie des Volkswagen Konzerns und stellt sich den Herausforderungen der digitalen Transformation des Unternehmens.

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Bei Volkswagen als User-Experience-DesignerInnen im Digital:Lab am Standort Berlin

Das Volkswagen Digital:Lab in Berlin ist Bestandteil der Strategie des Volkswagen Konzerns und stellt sich der Herausforderungen der digitalen Transformation des Unternehmens.

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Bei Volkswagen als SoftwareentwicklerInnen im Digital:Lab am Standort Berlin

Das Volkswagen Digital:Lab in Berlin ist Bestandteil der Strategie des Volkswagen Konzerns und stellt sich den Herausforderungen der digitalen Transformation des Unternehmens.

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Service Design Intern

VirtusaPolaris is looking for a Service Design intern for a four to eight week placement with a potential opportunity for a permanent role.

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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