Latest content

Headline SDGC19 Conference Theme Announced

SDGC19 Conference Theme Announced

Join us this year, to explore 'Building Bridges' at the Service Design Global Conference from October 10-11, 2019 in Toronto, Canada.

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Headline Call for SDGC20 Host City

Call for SDGC20 Host City

SDN is pleased to open the Call for Proposals for cities interested in hosting the Service Design Global Conference 2020!

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Headline Call for Papers: Touchpoint Vol. 11 No. 1 'Service design for innovation and startups'

Call for Papers: Touchpoint Vol. 11 No. 1 'Service design for innovation and startups'

'Service design for innovation and startups' is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author and help to advance the service design field and its practices. DEADLINE EXTENDED: Submit your abstracts until 19 March 2019 (23:59 CET).

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Headline Service Design Award 2019 - Call for entries

Service Design Award 2019 - Call for entries

We are delighted to open a call for the Service Design Award 2019, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.

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Latest events


SDN Shanghai 2019 SDN China National Conference

2019 SDN China National Conference

Economies, technologies, and societies are rapidly co-evolving, requiring shifts in mindsets and techniques to reach and maintain relevance. The 2019 SDN China Conference on “Service Design Futures” aims to explore and support this paradigm shift in how we deal with the complexity of creating purposeful and valuable experiences.

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SDN Germany Touchpoint Launch Night - Managing Service Design

Touchpoint Launch Night - Managing Service Design

Join us in Cologne at SDN HQ-Loft33 to celebrate the launch of our newest Touchpoint Vol. 10 No. 3 on the topic Managing Service Design.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

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Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

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Latest jobs


Senior Service Designer | Proximity Design

Senior Service Designer | Proximity Design

We believe good design should be accessible to all. Join us as we design and deliver affordable, income-boosting services that complement the entrepreneurial spirit of Myanmar's farm families.

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Intern at Service Design Network

Intern at Service Design Network

Want to work for the largest network of service design professionals in the world?

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Customer Experience Design Manager

Customer Experience Design Manager

At BCBSM, our CX team is reimagining healthcare to help during everyday moments that matter the most. We touch the lives of over 5 million members and make health care easy, useful and enjoyable.

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Faculty position in the Markets, Innovation, and Design (MiDE) Department

Faculty position in the Markets, Innovation, and Design (MiDE) Department

The Markets, Innovation, and Design Department in the Freeman College of Management at Bucknell University invites applications for a full-time, non- tenure-track faculty position to begin 8/2019

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Latest case studies

Case Study Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

Alor Valley Resort, a case of Ecotourism - Chinese Hospitality 3.0

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

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Case Study Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

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Case Study Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

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Case Study Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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