Latest content


3 minute Service Design Survey

As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.

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Episode 12: Esben Groendal on Service Design in Japan and much more

Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at Aalborg University and the initiator of the Service Design Tour.

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About Service Design and SDN

Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.

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Service Design Global Conference 2017 Madrid

This year the Service Design Network is hosting the 10th Service Design Global Conference in Madrid. Under the theme "Service Design at Scale", the SDN would like to celebrate this anniversary with you, in the majestic capital of Spain, 2-3 November. Exclusive SDN Members Event 01 Nov.

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Latest events

SDN Chicago

SDN U.S. National Conference: "Service Design Within US”

Service design in the US is rapidly becoming an internal capacity. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.

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SDN Austria

Save the Date: Pop Up SDN - Österreichisches Parlament

Die Vienna Service Desing Pop Ups sind unregelmäßig veranstaltete Netzwerkevents für alle mit Interesse an Infos und Austausch zum Thema Service Design.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

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Latest jobs

Content and Marketing Manager at the Service Design Network

The Service Design Network is looking for an experienced, independent and proactive content and marketing manager to help us develop content- and marketing strategies and produce content for different channels.

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Service Designer at Future Cities Catapult

The Insight & Design Team at Future Cities Catapult is growing. We are looking for an experienced service designer with a passion for city-based innovation at our innovation centre in London.

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Service Designer bei Thoughtworks

Wir suchen leidenschaftliche Service Designer, denen Innovation durch Design und Technologie am Herzen liegt. Du begeisterst Dich für die besten Design-Praktiken, es macht Dir Spaß, neue Skills zu erlernen und andere als Mentor/in zu unterstützen. Für die Position als Service Designer bringst Du tiefgreifende Erfahrung mit. Du kannst Kundenbeziehungen neu denken und entwickeln sowie Mitglieder Deines Teams coachen, kurz: Du stehst für „Design Leadership

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Senior Service Designer at the Kwiecinski Business Advisory

We are looking for an experienced service designer - a person not fearing the challenge but also with an ability to hit the ground running in terms of service design. Check the link below.

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Latest case studies

Case Study

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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