Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).

In this issue of Touchpoint, we look at a new question: how to manage service design? Order your copy in print and digital format or starting reading the articles online.

We are proud to present the amazing work of our SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

Pick your preferred type of ticket or pack and get access to two buzzing and vibrant conference days with inspiring talks and intense workshops

The Alor Valley Resort, can be described as a Hospitality 3.0 concept located inside the breathtaking XiXi National Wetland Park, near the city of Hangzhou. For guests visiting, the resort aims to offer a personal immersive experience that draws on the resorts unique landscape, authentic heritage and a balance between environmental and human needs. It aims to represents a forward vision for the future of Chinese hospitality.

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

A buddy system that ensures social care for elderly.