Latest content

Headline SDGC20 Goes Virtual

SDGC20 Goes Virtual

Psst...did you hear the latest? SDGC20 has gone virtual so consider yourself invited! Join us on October 22-22, 2020 for two deep-dive-days featuring interactive sessions, hands-on workshops and top-notch networking, all designed to take your professional growth to another level. Tickets are available now!

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Headline Service Design Day Specials

Service Design Day Specials

Celebrate Service Design with us! Use this opportunity to benefit from our special offer in celebration of the Service Design Day! Do good - give back!

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Headline Member Welcome Board

Member Welcome Board

The SDN new Member Welcome Board (Trello) has just launched and it is most assuredly a "must-read" for all. Members both old and new and even those in the making will benefit from an easy to follow path towards maximising your membership and getting the most value from all we have to offer!

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Headline Every Issue of Touchpoint Now Available on Issuu!

Every Issue of Touchpoint Now Available on Issuu!

Touchpoint journal is now available for browsing and purchase on the Issuu platform!

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Latest events


Global Conferences Virtual Service Design Global Conference 2020

Virtual Service Design Global Conference 2020

One of the highlights of our year is connecting with the creative service design community at the annual Service Design Global Conference. In light of our current public health situation, we have decided to transform this year’s gathering from an in-person event to a digital experience.

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SDN Atlanta 2020 Global Service Jam

2020 Global Service Jam

The Global Jams Community has announced its intention to offer an alternative date for the Global Service Jam in 2020. The Atlanta Service Jam organizing team will take this opportunity to postpone our event until August 7th, 2020. Please see below for ticket information. Thank you for your understanding and your continued support for Service Design in Atlanta. We look forward to jamming with you in August!

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Marke your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service / UX Designer (Junior/Medior)

Service / UX Designer (Junior/Medior)

As our Service / UX Designer you are someone who makes complex digital user experience problems simpler. This role focuses on turning human-centered research insights into interaction design concepts through sketching, prototyping and front-end development. In this role you work on a range of digital, large-scale and complex projects.

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Digital Marketing Intern at Service Design Network

Digital Marketing Intern at Service Design Network

Want to work for the largest network of service design professionals in the world? Become part of our team and support the digital marketing activities to spread global awareness for Service Design and help building the international community.

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Assistant Professor in  Service Design

Assistant Professor in Service Design

About the position: 50-100% position as assistant professor in service design at the Westerdals institute for communication and design, starting after individual agreement in the spring of 2020.

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Dozent/in Service Design und Innovation

Dozent/in Service Design und Innovation

Zur Unterstützung unseres Service Design Teams im Institut für Tourismus und Freizeit (ITF) suchen wir per 1. März 2020 oder nach Vereinbarung eine/n Dozent/in Service Design und Innovation (80%-100%)

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Latest case studies

Case Study

The Federal Association of Personnel Managers together with hkp/// group launched an initiative to introduce design thinking into HR departments throughout Germany, independent of the company size or industry.


Service Designer More than Metrics

Service Provider The German Federal Association of Personnel Managers and HKP Group

Industry Professional Services/Other

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Case Study

As one of the larger energy providers in Europe, E.ON is driven by more than 40,000 employees. The challenge was to create an onboarding process that worked with those differences to create the E.ON experience that suits them all.


Service Designer Livework

Service Provider E.ON

Industry Energy

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Case Study

University of Bologna’s Master in Advanced Service Design in collaboration with ART-ER worked to build a vibrant innovation region that is contingent on attracting and retaining international students and researchers long-term in the territory.


Service Designer Omar Vulpinari; UNIBO Master in Advanced Service Design students

Service Provider ART-ER Attrattività Ricerca Territorio, Emilia-Romagna regional institution

Industry Education

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Case Study

Digital transformation is pushing broadcasters and media companies to review their currently processes to reevaluate and rethink its place, all in order to reinvent their services to an upcoming new future.


Service Designer Globosat: Marcio Fabio Oliveira Leite, Danton Gravina, Lina Ceschin / Insitum: Fabiano Braga, Stephan Meheux, Paula Dantas

Service Provider Globosat + Insitum Brazil

Industry Media & Entertainment

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