The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.
It was not so long ago that if one were asked the question "What is design?", the response would likely have described a creative process resulting in the production of a tangible object that could be seen, touched, smelled or even consumed.
The Service Design Global Conference is the community's annual highlight attracts more than 800 thinkers, doers, and leaders to come together, network and exchange ideas. For the 13th edition in Denmark's beautiful capital, we are looking for inspiring people to share their insights on how the field of service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design.
The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.
Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.
Successfully implementing service design projects is crucial to creating an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. We will also reflect on the relationship between service design implementation and change management.
Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.
Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.
Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge at a regional level. Join one of the existing chapters or build a new one in your country or area.
Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.
Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.
We want to hear from you too! Join the conversation by sharing your thought pieces today.
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Service Design Consultant with a vision and passion for service design education and training. One Year contract/£36k.
About the position: 50-100% position as assistant professor in service design at the Westerdals institute for communication and design, starting after individual agreement in the spring of 2020.
Compensation Funds are private non-profit organizations of the Chilean Social Security System, providing social benefits and products that favour the welfare and individual development of their affiliates/pensioners/families. Challenge: Improve the affiliate experience.
Service Designer UC Design School, Brandbook and SurAndina Consultores
Service Provider Caja de Compensación Caja Los Andes
Industry Government
The aim of the master thesis was to put service design methodology into practice with respect to postnatal care and the developing country of Nepal, which stands as one of the countries with the highest maternal and neonatal mortality rates in the world.
Service Designer Ida Christine Opsahl, Julie Nyjordet Rossvoll, Nora Pincus Gjertsen
Service Provider Green Tara Nepal
Industry Healthcare
To develop a model trajectory for facilitators of transport with minimal experience in service design. It needs to lead to simple and affordable solutions with great potential for safety for children, for alternative means of transportation, and for a healthier environment
Service Designer Twisted Studio
Service Provider Netwerk Duurzame Mobiliteit / Komimo
Industry Transportation
The project was initiated to help the charity achieve its vision is to create a society where those affected by dementia are supported and able to live without prejudice.
Service Designer Good Innovation
Service Provider Alzheimer's Society
Industry Healthcare
