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Headline Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

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Headline 2017 Service Design Award Winners Announced at SDGC17

2017 Service Design Award Winners Announced at SDGC17

The much anticipated, third Service Design Award ceremony was a huge success, taking place from November 2-3 in majestic Madrid. The ceremony and Service Design Award finalist exhibition were key highlights of the 10th Anniversary Service Design Global Conference.

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Headline Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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Community Knowledge Six Hacks for Service Designers in Agile Settings

Six Hacks for Service Designers in Agile Settings

Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team?

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Latest events


SDN Belgium (building) Service Design date night

Service Design date night

Date day | Get inspired by the 15 Product-Service System design cases & prototypes. Date night | The stage is set for future service design students & agencies to flirt.

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SDN Germany Save the date: German Chapter City Meetup in Berlin am 13. Dezember 2017

Save the date: German Chapter City Meetup in Berlin am 13. Dezember 2017

Am 13.12. lädt das German Chapter in Berlin zum City Meetup in Berlin ein. Thema: SDN Global Conference Wrap-up. Weitere Details folgen in Kürze.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts.

Dive into Touchpoint

Local Chapters

Looking to connect with local peers? SDN chapters are vibrant communities in which service designers can connect, create and exchange knowledge at a local level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your own profile and establish yourself within the SDN community! With your personal profile on our website you will be visible to a global community of service design newcomers and experts: potential clients, peers and partners.

Meet our community

Community Knowledge

Share the love! SDN encourages you to share your thoughts and insights with the service design community. This is where our community publishes articles, projects and case studies.

Browse their latest articles

Latest jobs


Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office.

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Service Design Consultant at Virtusa xLabs

Service Design Consultant at Virtusa xLabs

Virtusa's Service Design team is growing (again) and we are looking for a fantastic Service Designer to join our multi-disciplinary team in our innovation unit xLabs.

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Service Designer at Booz Allen Hamilton

Service Designer at Booz Allen Hamilton

Our Service Designers work collaboratively with clients and interdisciplinary teams to uncover actionable insights and identify opportunities for furthering the client’s mission.

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Digital & Service Design internship at Mormedi

Digital & Service Design internship at Mormedi

Hello :) from Mormedi. We are one of Spain’s leading agencies in digital, industrial and service design.

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Latest case studies

Case Study Greenhouses- prototyping change- Transformator Design Group AB

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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Case Study Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Case Study eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Case Study Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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