Economies, technologies, and societies are rapidly co-evolving, requiring shifts in mindsets and techniques to reach and maintain relevance. The 2019 SDN China Conference on “Service Design Futures” aims to explore and support this paradigm shift in how we deal with the complexity of creating purposeful and valuable experiences.

Join us in Cologne at SDN HQ-Loft33 to celebrate the launch of our newest Touchpoint Vol. 10 No. 3 on the topic Managing Service Design.

Ever wondered what all the buzz about Service Design is about? Do you want to learn more about what it takes to be truly user-centric? Are you lacking methods and tools to elicit users‘ needs and design successful services? Then look no further! This two-day workshop will introduce you to the world of Service Design, cover the fundamentals of the Service Design process, and provide you with essential methods and tools to support work in this practice.

Join us in Cologne on 29-31 March 2019 to develop innovative concepts and prototype services inspired by a secret global theme. During the 3-days Jam you will explore ways to change the world around you and try out a service design-based approach to problem solving and creativity. The Service Jam is a great place to learn – or get better at – service design methodology and equip yourself with tools and methods, which can be applied to any project. Come expand your knowledge, learn from fellow jammers and develop your service design skills!