Sie erhalten einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des sechstägigen Intensivlehrganges wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

We're happy to announce SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

This short course is aimed at anyone who is curious about Service Design. It is particularly recommended to those who have little or no prior knowledge of Service Design and are considering applying for the Service Design Award.

Service Design is a field of practice in which many different disciplines come together to design delightful experiences and deliver user-centered solutions to people. The large adoption of tools and methods, used in the service design process by companies and organizations, rises the need to understand how and why to use it. In this 2 days workshop, the participants0 will learn the basic principles and elements to be considered while designing a service.