After the amazing Global Service Design Conference 2018 in Dublin we would like to celebrate the traditional Post-Conference Event with you. So save the date and let us enjoy the best of two days in two hours with great presentations, insights and a warm welcome from our very own President of the Service Design Network, Prof. Birgit Mager. And because it fits so well: Let’s celebrate ONE YEAR of our event location LOFT33 afterwards with some inspiring networking, great finger food and wine. Get your ticket now!!!

How can we improve the collection, presentation and analysis of data in decision making processes, and thereby enhance cooperation? In this talk Caroline Paulick-Thiel, who facilitates human-centered innovation in the German public sector, presents a project with the Better Regulation Unit of the German Federal Chancellery and OECD. Next to the insights, she will introduce a mapping tool that can be used for the analysis and evaluation of real-life approaches in regulation, for the comparison of different national practices or the future design of participatory processes and decision architectures within the legislative cycle.

This bootcamp introduces you to co-design through dynamic and interactive workshops explaining how co-design is used within the service design process.

This two day bootcamp introduces you to fundamental skills in user research, understanding the methods that enable us to identify the needs of service users, the real people who use our services.