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Other Door 16 - #SDsanta - The SDN Advent Calendar

Door 16 - #SDsanta - The SDN Advent Calendar

Oh my, THREE presents today? What could it be!

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Other Door 15 - #SDsanta - The SDN Advent Calendar

Door 15 - #SDsanta - The SDN Advent Calendar

The elves were right! Today's #SDsanta has been here before. But he just has too many things to offer.

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Other Door 14 - #SDsanta - The SDN Advent Calendar

Door 14 - #SDsanta - The SDN Advent Calendar

Again, #SDsanta Sam is opening the bag and shares a number of great service design tools to have in your pocket.

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Other Door 13 - #SDsanta - The SDN Advent Calendar

Door 13 - #SDsanta - The SDN Advent Calendar

Special Christmas greetings from one of our SDN members with a very important impulse for thought.

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Other Door 12 - #SDsanta - The SDN Advent Calendar

Door 12 - #SDsanta - The SDN Advent Calendar

Consider yourself booked, and busy. Wait, whaaaat?! How would that be a christmas gift?

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Other Door 11 - #SDsanta - The SDN Advent Calendar

Door 11 - #SDsanta - The SDN Advent Calendar

#SDsanta: It takes one to snow one. And we already know you're gonna love this. So what's behind this door?

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Other Door 10 - #SDsanta - The SDN Advent Calendar

Door 10 - #SDsanta - The SDN Advent Calendar

Today's Service Design Santa has got a whole load of presents ready for you.

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Other Door 9 - #SDsanta - The SDN Advent Calendar

Door 9 - #SDsanta - The SDN Advent Calendar

'Tis the season to be jolly, and this is what we like to call a bundle of joy!

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Other Door 8 - #SDsanta - The SDN Advent Calendar

Door 8 - #SDsanta - The SDN Advent Calendar

Horror! Suspense! Artificial Intelligence! Chemtrails! Don't you feel the Christmas spirit, too?

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Other Door 7 - #SDsanta - The SDN Advent Calendar

Door 7 - #SDsanta - The SDN Advent Calendar

Something for the weekend. Grab a hot chocolate, a cozy blanket and this ...

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Other Door 6 - #SDsanta - The SDN Advent Calendar

Door 6 - #SDsanta - The SDN Advent Calendar

We've talked about it. Lots. And have shown so little. That's about to change. *drumroll*

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Other Door 5 - #SDsanta - The SDN Advent Calendar

Door 5 - #SDsanta - The SDN Advent Calendar

Today is the day. Free access to a valuable service design resource.

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Other Door 4 - #SDsanta - The SDN Advent Calendar

Door 4 - #SDsanta - The SDN Advent Calendar

Who's today's #SDsanta? You might have seen him before.

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Other Door 3 - #SDsanta - The SDN Advent Calendar

Door 3 - #SDsanta - The SDN Advent Calendar

We're traveling back in time today! Let's discover the mystery behind one of the key things in service design.

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Other Door 2 - #SDsanta - The SDN Advent Calendar

Door 2 - #SDsanta - The SDN Advent Calendar

What does Service Design Santa have in store for you? Find out behind door number two. Ha, a poem.

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Other Door 1 - #SDsanta - The SDN Advent Calendar

Door 1 - #SDsanta - The SDN Advent Calendar

Uh oh, what's behind door number 1? Some special service design goodies are waiting for you.

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Touchpoint open article Eleonora Carnasa: Meet the service designer

Eleonora Carnasa: Meet the service designer

Eleonora Carnasa is a Bulgaria-based service designer and founder of Fabrica 360, a design and innovation agency. In this profile, she had a chat with Jesse Grimes, Touchpoint’s Editor-in-Chief, about her efforts to grow service design in Eastern Europe.

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Touchpoint open article Ecosystems, Blueprints and Journeys – Oh My!

Ecosystems, Blueprints and Journeys – Oh My!

Communicating the value of service design to those who are unfamiliar with our tools and processes can be a challenge. This creates problems for designers as well as the organisations and communities we hope to serve. Perhaps our use (and misuse) of metaphor to describe our work contributes to the confusion.

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Touchpoint open article Yes, No, Maybe: Experience Prototyping at Scale

Yes, No, Maybe: Experience Prototyping at Scale

Product designers Joydeep Sengupta and Adam Cochrane look into the issues of prototyping at scale, sharing insights on how fashion retailer Zalando is going about building a prototyping culture within a 14,000 person organisation.

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Service Design Award Xplore

Xplore

The project was set to design a service concept around long-distance driving (one-hour or longer). A strong focus was set on user research, touchpoint identification and how they could be re-imagined.

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Service Design Award Clarify: Early guidance service for separated parents

Clarify: Early guidance service for separated parents

The project focused on the current experience of financially and emotionally struggling British citizens who require support in cases of familial separation and child custody, but are not entitled to benefits.

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Service Design Award Journey: A Post Death Settlements Service

Journey: A Post Death Settlements Service

Unfortunate circumstances could occur at any given instance — we will never know when we might lose a loved one. At that point of time, many would be at a loss of what to do.

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Service Design Award Service design to improve women's maternal healthcare services in Nepal

Service design to improve women's maternal healthcare services in Nepal

This service design project was conducted as a master thesis project for three design students. The project concerned using service design to improve women’s maternal health in rural Nepal and resulted in a new health service co-developed with users and field experts.

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Service Design Award Crack the code: How one school demystified programming

Crack the code: How one school demystified programming

How service design was used to create a new kind of coding school in Helsinki and radically change people's perception of computer programming.

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