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Meet the service designer

Not the Usual (Service Design) Suspects

Dutch bank ING has been recognised recently for its innovative approach, both with its banking app, and for the radical internal transformation it underwent in 2015. Touchpoint Editor-in-Chief Jesse Grimes recently sat down with Ron Kersic to learn more about the instance of service design gaining a foothold in an unexpected part of the organisation.

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Service design, lean, UX, agile and the little war of religion

With all those fancy terminologies we are creating confusion for ourselves and our clients. Maybe things shouldn't be as complex as our little terminology war around what is Service Design and what it's not.

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Cross-Discipline

Design Within Organisations Needs Sustained Thinking and Doing

Great service design is all about designing a service so it is useful and desirable to customers, while also making sure the service is both usable and used during and after its introduction.

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Other

Good service design isn't enough

Business as unusual could mean that we bring a touch of surprise to the customer experience.

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Pippi Longstocking was one of the first Service Designers

Meeting Change Manager Christian Bessembinders opened a conversation about culture, service design and Pippi Longstocking.

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Cross-Discipline

Reinventing from Within: Don’t talk about cultural change, do it

This story is about the transformational journey of Telekom Deutschland GmbH (Deutsche Telekom) as it moves towards having a more customer-centric DNA.

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Other

Conferences reassure you that you are not so stupid

The Service Design Conference in Amsterdam is now finished. You can prepare yourself for the next one. But why should you come?

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Other

Service design is like marriage nobody understands it but everyone does it

Crazy comparisons often are full of insights. Let’s explore together how Service Design is like marriage in plenty of ways.

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Other

Include branding in features, actions, reactions, and every other aspect of the service

Branding, storytelling and service design can be mixed together to create unique branded services.

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Meet the service designer

Meet the SDGC16 Speaker: Robert Neal

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Robert Neal, a design consultant at Qualia, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Karin Lycke

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Karin Lycke, a business designer, to give us her take.

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Other

Stop solving all the issues

Pain points are part of every service and trying to kill them all won't help. Behavioral economics and Service Design helps to choose which pain points to keep and which one to tackle.

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Other

Live blogging: A journey through chaos and services.

The journey of a guy which navigates in chaos after his honeymoon.

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Case Study

Meet the SDGC16 Speaker: Harald Lamberts

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Harald Lamberts, a service designer and founder of Essense, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Dave Van de Maele

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Dave Van de Maele, a service designer and founder of Knightmoves, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Majid Iqbal & Dounia Ouchene

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Majid Iqbal & Dounia Ouchene, service designers at the Netherlands Enterprise Agency, to give us their take.

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Meet the service designer

Meet the SDGC16 Speaker: Christopher Wiltsie

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Christopher Wiltsie, a service designer at Joaquin Improvement Association, to give us his take.

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Other

Blogging the SDGC16 Experience: Then and Now

Blogger Jeff Howard shares his impressions about past SDGC's, the pros and cons of experimenting with venues, and his hopes for the upcoming conference in Amsterdam.

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Meet the service designer

Meet the SDGC16 Speaker: Esther van der Hoorn

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Esther van der Hoorn, a customer experience manager at Aegon, to give us her take.

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Meet the service designer

Meet the SDGC16 Speaker: Daniel Ewerman

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Daniel Ewerman, a writer, service developer, entrepreneur at Transformator Design, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Jonas Piet

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Jonas Piet, a service designer at InWithForward, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Francis Rowland

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Francis Rowland, a Senior UX Architect at Sigma, to give us his take.

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Meet the service designer

Meet the SDGC16 Speaker: Linnea Vizard

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Linnea Vizard, a service designer at Bridgeable, to give us her take.

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Meet the service designer

Meet the SDGC16 Speaker: Johannes Landstorfer

We asked leading practitioners giving talks and workshops at the Service Design Global Conference to answer the 3 key questions. Today we asked Johannes Landstorfer, a Interaction Designer and Design Lead at IXDS, to give us his take.

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