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Other What is service design?

What is service design?

We live and breathe it – but what is service design exactly? We’ve listed some have to sees and –reads, which easily explain what service design is and what it does.

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Meet the service designer 5by5: Service Design for Healthcare

5by5: Service Design for Healthcare

Interview with Leah Cabrera, Service Designer in Design and Innovation Group at Memorial Sloan Kettering Cancer Center. Article by Thomas Brandenburg and Twisha Shah-Brandenburg.

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Meet the service designer 5by5: A Conversation about the Future of Service Design for Mental Wellbeing

5by5: A Conversation about the Future of Service Design for Mental Wellbeing

Interview with Jennifer Bagehorn, Service Designer at Live Works Studio; Article by Thomas Brandenburg

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Meet the service designer 5by5: Behavioral Science & Service Design for Healthcare

5by5: Behavioral Science & Service Design for Healthcare

Interview with Aileen Heinberg, Behavioral Scientists at Memorial Sloan Kettering Cancer Center; Article by Thomas Brandenburg

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Meet the service designer 5by5: Five Perspectives on Scaling Service Design

5by5: Five Perspectives on Scaling Service Design

Interviews with Boris Divjak, Strategic Designer at Unboxed; Dennis Hambeukers, Strategic Design Consultant at Zuiderlicht; Marc Stickdorn,Co-Founder & CEO of More Than Metrics; Jamin Hegeman, VP, Head of Design, Financial Services at Capital One; Timo Patiala, Commercial Director and Partner at Hellon London; Article by Thomas Brandenburg

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Meet the service designer 5by5: Scaling Service Design with Jeff Melton

5by5: Scaling Service Design with Jeff Melton

Interview with Jeff Melton, Partner at Bain & Company Melbourne Article by Thomas Brandenburg

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Meet the service designer 5by5: Co-designing a UN program with youth in Kosovo

5by5: Co-designing a UN program with youth in Kosovo

Interview with Maria Søbroe, Service design freelancer Article by Twisha-Shah Brandenburg

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Meet the service designer 5by5: A Conversation About Service Design at Scale

5by5: A Conversation About Service Design at Scale

Interview with Rob Brown, Global Head of Marketing, Design and Responsible at BBVA Article by Twisha Shah-Brandenburg

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Meet the service designer 5by5: Scaling Service Design

5by5: Scaling Service Design

Interview with Marc Stickdorn, Co-Founder & CEO of More Than Metrics Article by Thomas Brandenburg

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Meet the service designer 5by5: Business Modeling for New Services

5by5: Business Modeling for New Services

Interview with Jane Vita, Service Design Lead at Digitalist Article by Thomas Brandenburg

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Meet the service designer 5by5: Visualizing Service Design

5by5: Visualizing Service Design

Interview with Richard Hylerstedt, Service Design Coach at Helsingborgs stadl Article by Thomas Brandenburg

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Case Study The Road to Client Service with Russia’s Largest Bank

The Road to Client Service with Russia’s Largest Bank

This article was co-authored by; Janna Klein, Partner LTD DTLab (INEX Partners), Yulia Konovalova, Head of Design Thinking School at Sberbank Corporate University and Olga Linnik, Head of the Design Thinking Laboratory, Retail Solutions at Sberbank.

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Meet the service designer 5by5: Service Design in China

5by5: Service Design in China

Interview with Angela Li, GM & Partner at CBi China Bridge. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design in Scotland

5by5: Service Design in Scotland

Interview with Hazel White, Director at Open Change. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design for Public Policy

5by5: Service Design for Public Policy

Interview with Sung Woo Kim, Professor at Department of Experience Design in The Graduate School of Techno Design at Kookmin University. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Helping the Adoption of Service Design in Client Organizations

5by5: Helping the Adoption of Service Design in Client Organizations

Interview with Francesca Terzi, Senior Service Designer at Designit. Article by Twisha Shah-Brandenburg.

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Meet the service designer 5by5: Visualizing Service Design

5by5: Visualizing Service Design

Interview with Mauro Rego, Senior Service and Product Designer at Being Visual. Article by Thomas Brandenburg.

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Meet the service designer 5by5: The New Language of Service Design

5by5: The New Language of Service Design

Interview with Luka Baranović, Director of Customer Experience at Croatian Telecom. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Scaling Service Design

5by5: Scaling Service Design

Interview with Boris Divjak, Strategic Designer at Unboxed. Article by Thomas Brandenburg.

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Other Meet the sponsor: BBVA

Meet the sponsor: BBVA

BBVA is a customer-centric global financial services group based in Madrid and takes a global approach to design, intended to create products and services for its 70 million customers. We talked to Anxo López González, Lead Design Strategist at BBVA's Design Transformation team, about SDGC17 and service design within BBVA.

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Meet the service designer 5by5: The Importance of Employee Engagement

5by5: The Importance of Employee Engagement

Interview with Avalyn Kasahara, Director of Learning & Development at the BIO Agency. Article by Twisha Shah-Brandenburg.

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Meet the service designer 5by5: Service Design for Healthcare

5by5: Service Design for Healthcare

Interview with Caroline Chaffin, Service Designer at Livework Studio. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design Education

5by5: Service Design Education

Interview with Xenia Viladas, Service Design Professor and Associate Chair at SCAD. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design, A Way to Encourage Holistic Thinking in Organizations

5by5: Service Design, A Way to Encourage Holistic Thinking in Organizations

Interview with Joe MacLeod, Author of 'Ends'. Article by Twisha Shah-Brandenburg.

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