Faith Equestrian Therapeutic Center (FETC) struggled with an outdated brand identity, fragmented communication strategies, and limited visibility beyond its immediate community. The goal was to bridge this disconnect by aligning the center’s external voice with the emotional depth and value of its services.

Bookline is one of Hungary's most well-known digital bookstores. Over the years Bookline’s original values such as innovation and youthfulness began to fade. The project started with objectives focused on brand repositioning, process optimization and validating new business models, but addressed further challenges.

Due to the looming shutdown of 2G and 3G networks worldwide, the challenge for the Verisure design team was to create a DIY process that allows customers to replace their security system’s Central Unit easily—despite these devices not being typically intended for DIY.

The UK healthcare system' s constraints create prolonged diagnostic journeys, particularly for women whose symptoms are often dismissed or minimized. 74% of women visit 5+ doctors before receiving correct diagnoses, while 78% report their concerns being minimized. This systemic challenge leaves patients feeling isolated, overwhelmed, and powerless during critical health journeys.

Design a digital-first credit card experience to attract and engage users in a competitive market by addressing user motivations, preferences, and barriers.

When children can no longer safely remain with their parents, their outcomes are better when placed with relatives or adults they know ("kin"). But kin often faced barriers to getting licensed. The aim was to keep children safe with kin by making licensing more equitable.

An energy company’s onshore renewables division was losing millions due to inconsistent spare parts management across six wind farms. This led to low morale, wasted time, poor inventory accuracy (as low as 11%) and increased turbine downtime.

Insights, a global L&D company, faces fulfilment challenges due to sustainability limits on stock, unchanged demand, and reliance on the Interaction Design Team for file proofing. This creates a disjointed process, duplicated work, and delays from cross-team dependencies.

In 2024, service design is evolving rapidly but remains underrecognized. Confusion over roles and terminology leads to misunderstandings and underutilization. To address this, SDN fosters a global community to raise awareness and drive the growth of service design practices.

In 2021, Taipei Fubon Bank’s in-house team realized they lacked accessibility features for customers with disabilities

Goodwill faced the challenge of effectively enhancing donor and consumer loyalty and engagement to increase second-hand item donations and sales, to secure sufficient support to provide charitable opportunities to the community.

Context Studio, in collaboration with Dublin City Council and a number of Disabled Persons Organisations, developed an inclusive consultation process aligned with the UNCRPD to prioritise the representation of disabled individuals' voices in public decision-making.

To migrate corporate customers from Sbanken to DNB while minimizing disruption and maintaining customer trust. The process required addressing technical complexities and customer concerns while ensuring a seamless transition for both parties.

Naturally Occurring Retirement Communities (NORCs) integrate health, social, and physical supports within apartment buildings, community housing and condominiums with a high density of older adults. However, it faces a lack of an established service model, tools, roles and norms for service provision.

Several legacy IT systems had been used by the Singapore Ministry of Manpower to facilitate millions of work pass transactions annually. Years of overlaying new rules and requirements meant that they no longer met user needs.

Transitioning from pediatric to adult healthcare is complex for adolescents and young adults. Challenges include shifting from family-centered to independent care, lack of transition services, and need for structured processes to avoid complications. Special populations face unique challenges. Our project ensures a smooth transition at Intermountain.