Latest case studies

Case Studies: Tourism Alor Valley: Changing the Face of Ecotourism—Chinese Hospitality 3.0

Alor Valley: Changing the Face of Ecotourism—Chinese Hospitality 3.0

Alor Valley Resort was designed to embody the ethos of “feeling at home” and a transfer of “luck and fortune." CBi China Bridge looked to transform this idea into an actionable blueprint and to establish the tools for overall customer experience management.


Service Designer: CBi China Bridge

Service Provider: Alor Valley Resort

Industry: Travel & Tourism

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Case Studies: Financial The Remodelling of Modern Banking via Service Design Approach

The Remodelling of Modern Banking via Service Design Approach

One of mBank's teams, responsible for services aimed at retail customers, approached our agency and indicated that they had challenged their group to design a new way of applying for a loan using a well-developed mobile phone process.


Service Designer: FUZERS Service Design

Service Provider: mBank

Industry: Financial Services

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Case Studies: Education Educational Initiative Launches Inclusive Green Academy for Children

Educational Initiative Launches Inclusive Green Academy for Children

In the summer of 2016, Biodiversity approached my design and innovation agency Fabrika 360 to redesign the school and offer new and different activities.


Service Designer: Fabrica 360

Service Provider: Biodiversity Foundation and Bulgarian-Swiss Cooperation Program

Industry: Education

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Case Studies: Healthcare Volunteer Service for Nursing Home Residents Reimagines Social Care System

Volunteer Service for Nursing Home Residents Reimagines Social Care System


Service Designer: Designit

Service Provider: Rokilde Nursing Home (Kristiansund municipality)

Industry: Not applicable

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Case Studies: Tourism Nocowanie.pl.: Mapping User Journey for Poland's Largest Lodging Portal

Nocowanie.pl.: Mapping User Journey for Poland's Largest Lodging Portal

Nocowanie.pl is one of the largest and most popular services offering accommodations in Poland. Their goal was to improve users’ experiences throughout the online purchase process. FUZERS was invited to develop a customer journey map and recommendations for improvements.


Service Designer: FUZERS Service Design

Service Provider: Nocowanie.pl

Industry: Travel & Tourism

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Case Studies: Retail Opening for First IKEA for Business Worldwide Uses Service Design Approach

Opening for First IKEA for Business Worldwide Uses Service Design Approach

Successful work by our agency FUZERS with the opening of the IKEA store in Lublin led their marketing team to ask us to partner on the opening for IKEA Business in Warsaw, the first worldwide independent retail outlet dedicated to business owners outside of a local store.


Service Designer: FUZERS Service Design

Service Provider: IKEA

Industry: Retail

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Case Studies: Government Citizens First: Essex County Council Adopts Design Thinking Protocol

Citizens First: Essex County Council Adopts Design Thinking Protocol

PDR worked with Essex County Council to build capacity for design thinking among senior advisors and commissioners to raise awareness of the method and create champions for the approach within the council.


Service Designer: PDR (International Centre for Design & Research)

Service Provider: Essex County Council (ECC)

Industry: Government

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Case Studies: Healthcare The People’s Pharmacy Adopts New Approach in Finnish Healthcare Market

The People’s Pharmacy Adopts New Approach in Finnish Healthcare Market

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.


Service Designer: Hellon

Service Provider: Yhteistyöapteekit (YTA)

Industry: Healthcare

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Latest case studies

Case Study DMA: Implementing Service Design Methods In Australian School

DMA: Implementing Service Design Methods In Australian School


Service Designer: DMA

Service Provider: Macquarie Primary School

Industry: Education

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Case Study Muzus: Reimagining Mobility Services Based on Personas

Muzus: Reimagining Mobility Services Based on Personas


Service Designer: MUZUS

Service Provider: Municipality of Rotterdam

Industry: Transportation

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Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience


Service Designer: Bridgeable, with in-house team

Service Provider: TELUS

Industry: Telecommunication

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Case Study Servizz Design: New Tools Aims to Create Change in Malta Government

Servizz Design: New Tools Aims to Create Change in Malta Government


Service Designer: Royal College of Art, Student

Service Provider: Royal College of Art, Student

Industry: Government

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Case Study Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge

Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge


Service Designer: Royal College of Art, Student Team

Service Provider: Transport for London

Industry: Transportation

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Case Study GSA & RBS: Future Bank 2025 - According to Generation Y

GSA & RBS: Future Bank 2025 - According to Generation Y


Service Designer: Glasgow College of Art, Student Team

Service Provider: Royal Bank of Scotland

Industry: Financial Services

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Case Study Factory NextGen: Innovating Through Generational Skill and Idea Exchange

Factory NextGen: Innovating Through Generational Skill and Idea Exchange


Service Designer: Royal College of Art, Student

Service Provider: SME manufacturing organisations in Taiwan

Industry: Manufacturing

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Case Study Communi.care: Enhancing Patient Experience and Maximising Support Services

Communi.care: Enhancing Patient Experience and Maximising Support Services


Service Designer: Universidad de Los Andes, Student Team

Service Provider: Fundación Santafé de Bogotá (FSFB) university hospital

Industry: Healthcare

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