East London Cares are an amazing organisation who do work to combat loneliness, through running social clubs and fostering friendships. But they have capacity which isn’t being taken advantage of; they’re looking to adapt their service in order to attract more people, encourage sustainable engagement, and foster more social connections.

Design a strategy to ease the fears and doubts parents had while experiencing this new educational model.

Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?

Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.

Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.

How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?

What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?

Fast Stream (FS) is the civil service’s scheme to provide graduates, career changers, and people in the civil service a fast track into leadership. Their goals are to optimise diversity in their organisation and identify candidates with leadership potential.

Riddled with centuries-old procedures and long, winding paper trails, filing is a court process ripe for service transformation. How can legal processes evolve to maximize value and efficiency for both the ministry and the people who need its services?

Paediatric patients often feel overwhelming perioperative anxiety during their first experience with elective surgery

To increase the buy-in and empowerment of Healthcare Organizations to create better care pathways for Alzheimer’s Disease in anticipation of emerging treatment options and support implementation.

Our challenge was to provide a co-design framework and facilitation to support the client to achieve their Indigenous youth engagement goals within the Planet Youth initiative.

Apply a Service Design approach to work with and improve upon the service of Savannah, GA’s local food justice organization “Forsyth Farmers’ Market”. This project sought ways to improve and enhance existing services within a local community.

This service co-design project set out to create a “kin-first” approach at a government agency tasked with the safety of children and youth in a US state of over 7 million people.

Refugees face a myriad of barriers to accessing trusted information, which leads to vulnerability and reliance on their first point of contact. How might we enable refugees easier access to services and resources to help them feel supported while restoring their rights?

While the impacts of teacher shortages are being felt across the nation, one US state chose to act, addressing the teacher retention issue with an approach rarely taken in the education industry: by placing the ‘teacher experience’ at the heart of their problem-solving.