Latest case studies

Financial Service Design Thinking in modern banking

Service Design Thinking in modern banking

Check out how mBank and FUZERS implemented Service Design Thinking while working on a mobile loan application process.

Continue reading
Education Inclusive Green Academy for Children

Inclusive Green Academy for Children

Redesign and differentiation of current eco academy's activities and their adaptation for children with special needs by Fabrica 360.

Continue reading
Healthcare Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

Continue reading
Tourism Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

Continue reading
Retail Opening of the first IKEA for Business worldwide - designing participants journeys

Opening of the first IKEA for Business worldwide - designing participants journeys

IKEA for Business in Warsaw (Marszałkowska 89) is a first worldwide independent retail outlet that is dedicated to business owners outside of a local store.

Continue reading
Government Design Thinking in Essex County Council

Design Thinking in Essex County Council

Essex County Council is one of the largest local authorities in the UK. They see the value in a user-centred approach to policy design and invited PDR to help them kick-start a programme of work.

Continue reading
Healthcare People’s Pharmacy

People’s Pharmacy

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.

Continue reading
Case Study DMA: Design In Schools Australia

DMA: Design In Schools Australia

Supporting young people to learn through practice and solve problems within their community through service design.

Continue reading

We want to grow our libary

Submit a case study


Latest case studies

Case Study Muzus: 217 million worth of mobility services developed based on personas

Muzus: 217 million worth of mobility services developed based on personas

The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.

Continue reading
Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

This project is the winner of the Service Design Award 2017 for Best Commercial Project.

Continue reading
Case Study Servizz Design by Ella Walding

Servizz Design by Ella Walding

Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.

Continue reading
Case Study Smart Black Taxi service: Flo

Smart Black Taxi service: Flo

Smart Black Taxi service: Flo by RCA student team Hyunyim Park, Jaehyun Park and Culainn Boland-Shanaha aims to tackle London’s air quality challenge with a service design approach and brings together the experience of Transport for London’s Experience Design Team, enabling people to be an active agent of change, to change habits and choose sustainable transport choices.

Continue reading
Case Study GSA & RBS: Future Bank 2025 - According to Generation Y

GSA & RBS: Future Bank 2025 - According to Generation Y

A Glasgow School of Art (GSA) MEDes student, BDes and MIDes new graduate team partnered with the new Royal Bank of Scotland (RBS) design team for four months during 2015-16. The student team developed the company’s emerging user-centred design process and integrated a future forecasting methodology. They conducted in depth user research into Generation Y and designed service concepts, personas and a future world context that continue to impact the user-centricity of RBS projects.

Continue reading
Case Study Factory NextGen: Connect to Sustain

Factory NextGen: Connect to Sustain

Taiwan’s small and medium manufacturing industry is in crisis. Factory NextGen seeks to address this issue by building bridges between the young and old workforce.

Continue reading
Case Study Communi.care

Communi.care

Communi.care is a set of tangible interventions within the internal patient transportantion service at FSFB Hospital that will facilitate communication and make clear shared responsibilities among nurses and the support team to take care not only for patients but also for co-workers.

Continue reading
Case Study HIZA Case Study by Carolina Pizatto Girardi

HIZA Case Study by Carolina Pizatto Girardi

The Elderly Hospital of Curitiba, in Brazil - Hospital do Idoso Zilda Arns (HIZA) had a series of issues that were negatively affecting their patients satisfaction yet weren’t known by the hospital directors. This project identified and mapped all of the service’s weaknesses, and delivered co-created solutions for each of them.

Continue reading