
Trauma-informed service design with the City of Philadelphia’s Office
Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?
Service Designer: o Devika Menon, Service Design Strategist at the Service Design Studio, City of Philadelphia o Liana Dragoman, Director of the Service Design Studio, City of Philadelphia
Service Provider: Office of Homeless Services
Industry: Not applicable