Latest podcasts

Podcast Episode 6: Service Design Award 2016 for Systemic and Cultural Change in the Public Sector

Episode 6: Service Design Award 2016 for Systemic and Cultural Change in the Public Sector

Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the Service Design Award for Systemic and Cultural Change in the Public Sector.

Go to episode
Podcast Episode 5: Service Design Award 2016 for Best Student Project by Gayle Rice

Episode 5: Service Design Award 2016 for Best Student Project by Gayle Rice

Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties of young people who were leaving care service and the experience of their workers when working together.

Go to episode
Podcast Episode 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin

Episode 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin

Band Manual won the Service Design Award 2016 for Best Commercial Project with their project that reinvented the bookstore for Apollo. They redesigned a bookstore into an inspiring entertainment environment, bringing books, music, a juice bar and even a cinema together under one brand. This resulted in a customer centric experience and increased the amount of customers with 200%.

Go to episode
Podcast Episode 3 - Practical Service design with Megan Miller and Erik Flowers

Episode 3 - Practical Service design with Megan Miller and Erik Flowers

Megan Miller & Erik Flowers are behind the Slack community Practical Service Design. They share the how and what of this community plus their experiences as in-house Service Designers.

Go to episode
Podcast Bonus Episode: Global Service Design Conference

Bonus Episode: Global Service Design Conference

Relive the Global Service Design Conference 2016.

Go to episode
Podcast Episode 2 - Service design for governments by Simone Carrier from FutureGov

Episode 2 - Service design for governments by Simone Carrier from FutureGov

Head of service design at Futuregov, Simone Carrier shares insights into designing for governments.

Go to episode
Podcast Episode 1 - The Service Design Network with Jesse Grimes

Episode 1 - The Service Design Network with Jesse Grimes

Long-time service designer Jesse Grimes talks about organising the SDN conference and much more.

Go to episode