Latest podcasts

Podcast Episode 37: Relive the Service Design Global Conference of Toronto

Episode 37: Relive the Service Design Global Conference of Toronto

Wow! What a great edition this year's conference was! It was great to meet the familiar faces again. And getting to know many new inspiring people.

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Podcast SDGC19 Special - ThisIsHCD & Marc Stickdorn: Customer Journey Map Ops

SDGC19 Special - ThisIsHCD & Marc Stickdorn: Customer Journey Map Ops

Gerry Scullion of ThisIsHCD interviewed Marc Stickdorn of More Than Metrics at SDGC19. More Than Metrics was the in-kind sponsor of the global conference in Toronto.

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Podcast SDGC19 Special - ThisIsHCD & Dr Josina Vink: Making the invisible visible

SDGC19 Special - ThisIsHCD & Dr Josina Vink: Making the invisible visible

Gerry Scullion of ThisIsHCD interviewed SDGC19 speaker Dr. Josina Vink of Oslo School of Architecture and Design (AHO) on an alternative model of service design in which shaping social structures is at the very core.

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Podcast SDGC19 Special - ThisIsHCD - Antonio Starnino & Antonio Iadarola: Designing innovation spaces

SDGC19 Special - ThisIsHCD - Antonio Starnino & Antonio Iadarola: Designing innovation spaces

Gerry Scullion of ThisIsHCD interviewed SDGC19 workshop facilitators Antonio Starnino & Antonio Iadarola on designing innovation spaces.

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Podcast SDGC19 Special - ThisIsHCD & Laura Lorenzo: What to do when your workshop topic is considered a taboo?

SDGC19 Special - ThisIsHCD & Laura Lorenzo: What to do when your workshop topic is considered a taboo?

Gerry Scullion of ThisIsHCD interviewed SDGC19 workshop facilitator and SDN Portugal member Laura Lorenzo where she talked about what to do when your workshop topic is considered a taboo?

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Podcast Mini episode on SDGC19 with Chris Ferguson

Mini episode on SDGC19 with Chris Ferguson

With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.

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Podcast Mini episode on SDGC19 with Shannah Segal

Mini episode on SDGC19 with Shannah Segal

In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!

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Podcast Episode 35: Playmobil Pro with Victoria Dobbie

Episode 35: Playmobil Pro with Victoria Dobbie

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.

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Podcast Episode 34: Arena Live - The Future of Work

Episode 34: Arena Live - The Future of Work

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships.

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Podcast Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Modern Human and Tesco Bank won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern Human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

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Podcast Episode 32: Service Design Award 2018 Winner - Fjord and West Midland Police

Episode 32: Service Design Award 2018 Winner - Fjord and West Midland Police

The 2018 winner of SDN's Service Design Award, Fjord and West Midland Police, worked together in developing a transformational programme that helped the UK-based force meet current and future policing needs, manage citizen expectations and reduce cost across its operations.

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Podcast Episode 31: Service Design Award 2018 Winner - Innovationsguiden

Episode 31: Service Design Award 2018 Winner - Innovationsguiden

Here is the winner of the Service Design Award 2018 non-profit category. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector through service design in collaboration with citizens.

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Podcast Episode 30: Julianne Coughlan - Service Design at Cork County Council

Episode 30: Julianne Coughlan - Service Design at Cork County Council

We met Julianne for the first time during the SDGC17 in Madrid. Back then she gave a talk about a very down to earth case where service design had made a difference. Then, at SDGC18 we had the chance to listen to her talk as an advocate for service design in general seeing her growing expertise and evolution into a seasoned expert. This is a truly inspirational example for governments all over the world!

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Podcast Episode 29: ARENA Live - Human Centered Organisations

Episode 29: ARENA Live - Human Centered Organisations

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things.

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Podcast Episode 28: Designing to deliver - a SDGC18 recap

Episode 28: Designing to deliver - a SDGC18 recap

This year’s conference theme was ‘designing to deliver’. Implementation is often mentioned as the biggest challenge in the field of service design. Listen to some very inspiring SDGC18 speakers & attendees for great off-stage insights.

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Podcast Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Marc Stickdorn, author of 'This Is Service Design Thinking' and 'This Is Service Design Doing' talking about tools and ways on how to implement Service Design in large organisations.

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