Latest podcasts

Podcast Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Marc Stickdorn, author of 'This Is Service Design Thinking' and 'This Is Service Design Doing' talking about tools and ways on how to implement Service Design in large organisations.

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Podcast Episode 26: ARENA Live Education

Episode 26: ARENA Live Education

Listen to this ARENA live episode of the Service Design Podcast to learn how and why Service Design can be implemented in educational processes.

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Podcast Episode 25: Looking back and forward

Episode 25: Looking back and forward

We can’t believe it's already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try!

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Podcast Episode 24: Muzus - The Service Design Award Winner for organisational impact in the public sector

Episode 24: Muzus - The Service Design Award Winner for organisational impact in the public sector

Together with the city of Rotterdam, the service design agency Muzus won the award for organisational impact in the public sector. The city of Rotterdam is offering a mobility service to people with special needs to make sure they get to where they want.

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Podcast Episode 23: Service Design Award winner - Smart Black Taxi Service Flo

Episode 23: Service Design Award winner - Smart Black Taxi Service Flo

In this episode we are speaking to Hyunyim Park who won together with her team the Service Design student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle the London’s air quality.

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Podcast Episode 22: Service Design Award winner TELUS & Bridgeable

Episode 22: Service Design Award winner TELUS & Bridgeable

In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director of Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience.

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Podcast Episode 21: Service Design Award Winners - Ella Walding / SERVIZZ.gov

Episode 21: Service Design Award Winners - Ella Walding / SERVIZZ.gov

Ella Walding won the Service Design Student Award in 2017 for her graduation project at the Royal Collage of Art in London. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt. After her studies Ella started working as a service designer at innovation unit.

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Podcast Episode 20: Service Design Award 2017 Winner - Design in School

Episode 20: Service Design Award 2017 Winner - Design in School

The Service Design Award 2017 for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.

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Podcast Episode 19: Chris Ferguson from Bridgeable

Episode 19: Chris Ferguson from Bridgeable

Chris is a Service Design Strategist and the founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver great customer experiences through designing organisational and service-system level changes inside these companies.

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Podcast Episode 18: Arena Live Blockchain Edition

Episode 18: Arena Live Blockchain Edition

We chose blockchain as the topic for our latest ARENA event and we recorded the round table conversation with the speakers.

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Podcast Episode 17: Scaling service design: a conference 2017 recap and our reflections

Episode 17: Scaling service design: a conference 2017 recap and our reflections

We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers, volunteers, organisers from all over the worldand many more. You can find a compilation of all these interviews and our own recap here.

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Podcast Episode 16: Tanarra Schneider, group director at Fjord Chicago

Episode 16: Tanarra Schneider, group director at Fjord Chicago

Tanarra Schneider is group director at Fjord Chicago, where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.

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Podcast Episode 15: 10 years Service Design Global Conference

Episode 15: 10 years Service Design Global Conference

This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talked to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences.

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Podcast Episode 14: Lego Serious Play with Per Kristiansen

Episode 14: Lego Serious Play with Per Kristiansen

Per Kristiansen is one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators.

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Podcast Episode 13: My social sabbatical with Frederik Vincx

Episode 13: My social sabbatical with Frederik Vincx

Frederik Vincx is a Belgian social service designer. He graduated ten years ago and worked for six years in communication agencies as a designer.

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Podcast Episode 12: Esben Groendal on Service Design in Japan and much more

Episode 12: Esben Groendal on Service Design in Japan and much more

Esben Groendal is a Danish Service Designer working in Japan. He is a former Service Design master student at Aalborg University and the initiator of the Service Design Tour.

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