Latest podcasts

Podcast Bonus episode: Service Design Day

Bonus episode: Service Design Day

We recorded a special bonus episode for Service Design Day at the first of June! This episode is a compilation of interviews with Service Design pioneers from all over the world. Together we talked about the status of Service Design in their continent and the cultural difference they experience.

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Podcast Episode 10: Balancing Push & Pull Education with Mark Willems

Episode 10: Balancing Push & Pull Education with Mark Willems

Mark Willems is a pedagogical employee in innovation and ICT integration at the Gemeenschapsonderwijs, in short GO!, A Belgian governmental institution that organises education in Flanders.

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Podcast Episode 9: Context Mapping & Growing an agency with Sanne Kistemaker

Episode 9: Context Mapping & Growing an agency with Sanne Kistemaker

Sanne Kistemaker is co-founder of the service design company Muzus, and teacher at Industrial Design Engineering at the Delft University of Technology. Sanne founded Muzus, a user-centered design agency 10 years ago, together with her sister Neele. Over the years they evolved into a 10 person service design agency that creates products and services by providing insight in the world and motivations of people.

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Podcast Episode 8: The future of robotics & AI: how could Service Design advance this evolution

Episode 8: The future of robotics & AI: how could Service Design advance this evolution

This is our first Arena Live episode! Arena is an event organised by Knight Moves packed with inspiration, learnings and hands-on action on some of the most relevant design topics of today and tomorrow. Three times per year, we bring hot topics into the ARENA and invite two speakers to throw their expertise in the field from different perspectives.

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Podcast Episode 7: Service Design Award 2016 for Systemic and Cultural Change in the Private Sector by Deutsche Telekom

Episode 7: Service Design Award 2016 for Systemic and Cultural Change in the Private Sector by Deutsche Telekom

Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their success Deutsche Telekom evolved from a traditional telephone company into an entirely new kind of service company.

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Podcast Episode 6: Service Design Award 2016 for Systemic and Cultural Change in the Public Sector

Episode 6: Service Design Award 2016 for Systemic and Cultural Change in the Public Sector

Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was the Swedish employment agency, together they won the Service Design Award for Systemic and Cultural Change in the Public Sector.

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Podcast Episode 5: Service Design Award 2016 for Best Student Project by Gayle Rice

Episode 5: Service Design Award 2016 for Best Student Project by Gayle Rice

Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties of young people who were leaving care service and the experience of their workers when working together.

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Podcast Episode 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin

Episode 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin

Band Manual won the Service Design Award 2016 for Best Commercial Project with their project that reinvented the bookstore for Apollo. They redesigned a bookstore into an inspiring entertainment environment, bringing books, music, a juice bar and even a cinema together under one brand. This resulted in a customer centric experience and increased the amount of customers with 200%.

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Podcast Episode 3 - Practical Service design with Megan Miller and Erik Flowers

Episode 3 - Practical Service design with Megan Miller and Erik Flowers

Megan Miller & Erik Flowers are behind the Slack community Practical Service Design. They share the how and what of this community plus their experiences as in-house Service Designers.

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Podcast Bonus Episode: Global Service Design Conference

Bonus Episode: Global Service Design Conference

Relive the Global Service Design Conference 2016.

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Podcast Episode 2 - Service design for governments by Simone Carrier from FutureGov

Episode 2 - Service design for governments by Simone Carrier from FutureGov

Head of service design at Futuregov, Simone Carrier shares insights into designing for governments.

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Podcast Episode 1 - The Service Design Network with Jesse Grimes

Episode 1 - The Service Design Network with Jesse Grimes

Long-time service designer Jesse Grimes talks about organising the SDN conference and much more.

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