Latest podcasts

Podcast Episode 35: Playmobil Pro with Victoria Dobbie

Episode 35: Playmobil Pro with Victoria Dobbie

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.

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Podcast Episode 34: Arena Live - The Future of Work

Episode 34: Arena Live - The Future of Work

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships.

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Podcast Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Episode 33: Service Design Award 2018 Winner - Modern Human and Tesco Bank

Modern Human and Tesco Bank won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern Human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

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Podcast Episode 32: Service Design Award 2018 Winner - Fjord and West Midland Police

Episode 32: Service Design Award 2018 Winner - Fjord and West Midland Police

The 2018 winner of SDN's Service Design Award, Fjord and West Midland Police, worked together in developing a transformational programme that helped the UK-based force meet current and future policing needs, manage citizen expectations and reduce cost across its operations.

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Podcast Episode 31: Service Design Award 2018 Winner - Innovationsguiden

Episode 31: Service Design Award 2018 Winner - Innovationsguiden

Here is the winner of the Service Design Award 2018 non-profit category. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector through service design in collaboration with citizens.

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Podcast Episode 30: Julianne Coughlan - Service Design at Cork County Council

Episode 30: Julianne Coughlan - Service Design at Cork County Council

We met Julianne for the first time during the SDGC17 in Madrid. Back then she gave a talk about a very down to earth case where service design had made a difference. Then, at SDGC18 we had the chance to listen to her talk as an advocate for service design in general seeing her growing expertise and evolution into a seasoned expert. This is a truly inspirational example for governments all over the world!

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Podcast Episode 29: ARENA Live - Human Centered Organisations

Episode 29: ARENA Live - Human Centered Organisations

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things.

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Podcast Episode 28: Designing to deliver - a SDGC18 recap

Episode 28: Designing to deliver - a SDGC18 recap

This year’s conference theme was ‘designing to deliver’. Implementation is often mentioned as the biggest challenge in the field of service design. Listen to some very inspiring SDGC18 speakers & attendees for great off-stage insights.

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Podcast Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Episode 27: Marc Stickdorn - Implementing Service Design in Large Organisations

Marc Stickdorn, author of 'This Is Service Design Thinking' and 'This Is Service Design Doing' talking about tools and ways on how to implement Service Design in large organisations.

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Podcast Episode 26: ARENA Live Education

Episode 26: ARENA Live Education

Listen to this ARENA live episode of the Service Design Podcast to learn how and why Service Design can be implemented in educational processes.

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Podcast Episode 25: Looking back and forward

Episode 25: Looking back and forward

We can’t believe it's already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try!

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Podcast Episode 24: Muzus - The Service Design Award Winner for organisational impact in the public sector

Episode 24: Muzus - The Service Design Award Winner for organisational impact in the public sector

Together with the city of Rotterdam, the service design agency Muzus won the award for organisational impact in the public sector. The city of Rotterdam is offering a mobility service to people with special needs to make sure they get to where they want.

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Podcast Episode 23: Service Design Award winner - Smart Black Taxi Service Flo

Episode 23: Service Design Award winner - Smart Black Taxi Service Flo

In this episode we are speaking to Hyunyim Park who won together with her team the Service Design student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle the London’s air quality.

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Podcast Episode 22: Service Design Award winner TELUS & Bridgeable

Episode 22: Service Design Award winner TELUS & Bridgeable

In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director of Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience.

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Podcast Episode 21: Service Design Award Winners - Ella Walding / SERVIZZ.gov

Episode 21: Service Design Award Winners - Ella Walding / SERVIZZ.gov

Ella Walding won the Service Design Student Award in 2017 for her graduation project at the Royal Collage of Art in London. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt. After her studies Ella started working as a service designer at innovation unit.

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Podcast Episode 20: Service Design Award 2017 Winner - Design in School

Episode 20: Service Design Award 2017 Winner - Design in School

The Service Design Award 2017 for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.

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