Sie erhalten einen Überblick über den Stand der Service-Design-Entwicklung in Theorie, Methodik und Praxis. Im Rahmen des sechstägigen Intensivlehrganges wird an realen Fällen aus der Praxis gearbeitet. Anhand dieser Fälle werden die methodischen Schritte im Service-Design-Prozess vorgestellt und auf die praktische Umsetzung hin adaptiert. Sie können nach dem Lehrgang besser verstehen, was Service Design ist, was es in Ihrem Unternehmen leisten kann und sind in der Lage, Service-Design-Prozesse im eigenen Unternehmen anzuleiten.

Thank you all for supporting SDN UK this year. We hope that you've enjoyed our 2018 events and to top things off we're hosting the quiz of the century...in a pub.

Service Design is a field of practice in which many different disciplines come together to design delightful experiences and deliver user-centered solutions to people. The large adoption of tools and methods, used in the service design process by companies and organizations, rises the need to understand how and why to use it. In this 2 days workshop, the participants0 will learn the basic principles and elements to be considered while designing a service.

This workshop will center on exploring the concept of smart services together with novel approaches to service design involving emerging technologies. By analyzing the new scenarios brought about by the rise of technologies such as Artificial Intelligence and the Internet of Things, we will explore in a practical way how it is possible to develop new innovative service concepts.