Chapter events TRAINING EXPERIENCE MAP & MURAL : Atelier Experience Mapping en remote

TRAINING EXPERIENCE MAP & MURAL : Atelier Experience Mapping en remote

Le 29 Octobre lors de ce Meet Up Service Design nous partagerons avec vous les meilleures pratiques pour animer une session de Expérience Mapping en mode collaboratif et distanciel. Au programme de cette formation nous verrons : - Comment se préparer pour son atelier Expérience Map - Intro méthode Expérience Mapping - Prise en main de l'outil Mural par les participants - Présentation du Business Case : Persona Traveller et ses étapes de Parcours à construire en collaboration - Co-construction de l' EXPERIENCE MAP VIA MURAL ( avec pause et energysers )

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SDN New York Talk & Discussion: Applying Service Design within a Financial Institution

Talk & Discussion: Applying Service Design within a Financial Institution

"Why would a DESIGNER want to work for a BANK? Aren't you worried you will get bored?"

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SDN Minneapolis-St. Paul Designing Under Scarcity

Designing Under Scarcity

Join SDN MSP for a fully interactive discussion of the episode "Tunnel Vision" (https://tinyurl.com/scarcity-mentality) from the podcast "Hidden Brain" (36 mins). In this episode, host Shankar Vedantam explores the psychological phenomenon known as "scarcity" and how it hinders a person's ability to focus on anything other than the one thing they are missing. Please listen to the podcast episode before our Zoom meetup. During the meetup, we'll discuss what this phenomenon might mean for how we approach and interpret customer research and how we make key design decisions. The first-hand accounts in the podcast are powerful to hear, but if you need to read instead of listen, a transcript of the episode is available (https://www.npr.org/2017/03/23/521195903/how-the-scarcity-mindset-can-make-problems-worse) from NPR. Or, here's a related article (https://review.chicagobooth.edu/behavioral-science/2018/article/how-poverty-changes-your-mind-set) that you could read. We'll be breaking into smaller groups to allow everyone to have a chance to share their thoughts!

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SDN Brazil Service Designer bazookas

Service Designer bazookas

A chat about experiences and challenges of Brazilian service designers that live and work abroad.

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