SDN Germany Advanced Service Design: Implementation

Advanced Service Design: Implementation

Successfully implementing service design projects is crucial to creating an impact for companies and service designers. This one-day workshop will introduce you to the fundamentals of service design implementation. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. We will also reflect on the relationship between service design implementation and change management.

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SDN Belgium Service Design Training

Service Design Training

Delivering successful services means changing the way we work. With this two-day training, we give you the tools and knowledge to implement successful services over time.

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SDN Germany SD KÖLN: LEGO® SERIOUS PLAY®: Introduction for service designers

SD KÖLN: LEGO® SERIOUS PLAY®: Introduction for service designers

A hands-on introduction to LEGO® SERIOUS PLAY®. A playful way to solve almost any challenge.

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SDN Dallas Orchestrating Physical and Digital Experiences

Orchestrating Physical and Digital Experiences

We will find out how two major US companies are building experiences for their customers by successfully merging physical and digital spaces. On one end of the spectrum, we will look how a major physical retail company like 7-Eleven is building new digital products to augment their current physical experiences. On the other end, we will look how a financial institution like Capital One is moving forward with their physical experiences by introducing more and more experiential bridges for their customers with the recent Capital One Cafés for example. Speakers: Christopher Robin, Senior Experience Design Lead, Capital One Kaushik Dave, Experience Design Leader & Strategist, 7-Eleven Ahmed Tellez, Sr. UX Designer/UX Lead, 7-Eleven

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