Successfully implementing service design projects is crucial to create an impact for companies and service designers. This one-day workshop will reflect on strategies to ensure that user experience concepts aren‘t blocked internally and get removed from the priority list or fail on the market.

“Service-Design betrachtet Dienstleistungen als Produkte, die genauso systematisch entwickelt und gestaltet werden müssen wie gegenständliche Produkte auch. Es geht um die Entwicklung innovativer und kundenorientierter Strategien, um die Erarbeitung effizienter und funktionaler Abläufe und um die Gestaltung eines formvollendeten Interface zum Kunden.” - Prof. Birgit Mager, President of Service Design Network

The Service Design Köln Meet Up is a initiative of the Service Design Network to strengthen the local community in and around Cologne. This months topic: Service Design for Start Ups, featured on the newest edition of Touchpoint magazine.

Service Design Masterclass: Transform your Customer Experience. Using the principles and tools of service design, rethink the journey your customers take.