SDN Publication Service Design Impact Report: Health Sector - Japanese Edition

Service Design Impact Report: Health Sector - Japanese Edition

サービスデザインがヘルスケア領域に提供しうる価値に焦点を当てた、サービスデザインネットワークが発行するインパクト・レポートの第3弾の日本語版です。今日では、世界的にヘルスケア領域における取り組みがどんどん広がっています。

Buy this book
SDN Publication Touchpoint Anniversary Collection

Touchpoint Anniversary Collection

Touchpoint is already in its eleventh year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 24 issues.

Buy this book
Recommendation An Introduction to Service Design: Designing the Invisible

An Introduction to Service Design: Designing the Invisible

This guide brings together the principles of service design with their practical application within various environments, ideal for those looking for a theoretical, contextual and practical guide to the subject.

Buy this book
SDN Publication Service Design Award Annual 2017

Service Design Award Annual 2017

The service design award annual 2017 is a celebration of the very best in service design, featuring 22 full and illustrated case studies from winners and finalists from the first three years of the Service Design Award.

Buy this book
SDN Publication Design Thinking In-house - English edition

Design Thinking In-house - English edition

How can (Service) Design Thinking help to overcome rigid structures in order to integrate user-focused, collaborative and efficient ways of working within public and private organisations? We are pleased to introduce our publication "Design Thinking In House" with Deutsche Telekom to offer answers to this question.

Buy this book
SDN Publication Design Thinking In-house - German edition

Design Thinking In-house - German edition

Wie (Service-) Design Thinking sich innerhalb von öffentlichen und privaten Organisationen erfolgreich entwickeln kann? Wir freuen uns mit der Deutschen Telekom unsere Publikation „Design Thinking In house“ vorzustellen.

Buy this book
SDN Publication Service Design Impact Report: Health Sector

Service Design Impact Report: Health Sector

This is the third impact report published by the Service Design Network, focusing this edition on the value service design is delivering in the health sector.

Buy this book
SDN Publication Service Design Impact Report: Public Sector

Service Design Impact Report: Public Sector

The service design impact report gives a broad overview on service design driven activities in governments and public service organisations all over the world.

Buy this book
SDN Publication Trend Report: Financial Sector

Trend Report: Financial Sector

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, this report explores major trends disrupting the way we spend, save and invest money.

Buy this book
Recommendation The Service Innovation Handbook

The Service Innovation Handbook

The Service Innovation Handbook provides a language and practical concepts to understand what is involved in designing innovative services; 15 practical tools to stimulate creative approaches at the early stages of designing innovative services; and 16 cases of how different kinds of organization have designed services.

Buy this book
Recommendation The Service Startup: Design Gets Lean

The Service Startup: Design Gets Lean

This book is a practical guide that explores how startup entrepreneurs and business leaders, that hold no design degrees, can integrate Service Design into their fast-paced development cycles in order to create sustainable, desirable and profitable new services.

Buy this book
Recommendation Service Design: 250 essential methods

Service Design: 250 essential methods

Today designers create diverse and complex experiences of products, services and spaces. This book details the skills needed by a designer to design services, experiences and systems of products and services.

Buy this book
Recommendation Convivial Toolbox: Generative Research for the Front End of Design

Convivial Toolbox: Generative Research for the Front End of Design

This book introduces an emerging domain of design research that is of immense interest today, not only to the academic design research community but also to design practitioners and to those in the business community charged with the development of human-centered products, systems, services and/or environments.

Buy this book
Recommendation Service Design From Insight to Implementation

Service Design From Insight to Implementation

This book is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Buy this book
Recommendation This is Service Design Thinking

This is Service Design Thinking

This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community.

Buy this book