SDN Publication Change Agents: Trend Report on Financial Report

Change Agents: Trend Report on Financial Report

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, this report explores major trends disrupting the way we spend, save and invest money.

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Recommendation The Service Innovation Handbook

The Service Innovation Handbook

The Service Innovation Handbook provides a language and practical concepts to understand what is involved in designing innovative services; 15 practical tools to stimulate creative approaches at the early stages of designing innovative services; and 16 cases of how different kinds of organization have designed services.

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Recommendation The Service Startup: Design Gets Lean

The Service Startup: Design Gets Lean

This book is a practical guide that explores how startup entrepreneurs and business leaders, that hold no design degrees, can integrate Service Design into their fast-paced development cycles in order to create sustainable, desirable and profitable new services.

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Recommendation Service Design: 250 essential methods

Service Design: 250 essential methods

Today designers create diverse and complex experiences of products, services and spaces. This book details the skills needed by a designer to design services, experiences and systems of products and services.

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Recommendation Convivial Toolbox: Generative Research for the Front End of Design

Convivial Toolbox: Generative Research for the Front End of Design

This book introduces an emerging domain of design research that is of immense interest today, not only to the academic design research community but also to design practitioners and to those in the business community charged with the development of human-centered products, systems, services and/or environments.

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Recommendation Service Design From Insight to Implementation

Service Design From Insight to Implementation

This book is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Recommendation This is Service Design Thinking

This is Service Design Thinking

This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community.

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