SDN Publication Design Thinking Inhouse: Design-Driven Innovation Labs (EN)

Design Thinking Inhouse: Design-Driven Innovation Labs (EN)

In this book, we present you step-by-step explanations on how to set up an innovation lab, on how the innovation team can integrate employees into the change process and on the strategic measures to be implemented by managers.

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SDN Publication Design Thinking Inhouse: Design-Driven Innovation Labs (DE)

Design Thinking Inhouse: Design-Driven Innovation Labs (DE)

Wie (Service-) Design Thinking sich innerhalb von öffentlichen und privaten Organisationen erfolgreich entwickeln kann? Wir freuen uns mit der Deutschen Telekom unsere Publikation „Design Thinking In house“ vorzustellen.

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SDN Publication Service Design Award Annual 2017

Service Design Award Annual 2017

The service design award annual 2017 is a celebration of the very best in service design, featuring 22 full and illustrated case studies from winners and finalists from the first three years of the Service Design Award.

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SDN Publication Change Agents: Four trends disrupting the way we spend, save and invest

Change Agents: Four trends disrupting the way we spend, save and invest

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, this report explores major trends disrupting the way we spend, save and invest money.

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SDN Publication Service Design Impact Report: Public Sector (EN)

Service Design Impact Report: Public Sector (EN)

The service design impact report gives a broad overview on service design driven activities in governments and public service organisations all over the world.

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SDN Publication Service Design Impact Report: Public Sector (日本語版)

Service Design Impact Report: Public Sector (日本語版)

本レポートは、Service Design Network から許諾を得て、株式会社コンセント Service Design Div. の有志メンバーによりオリジナルの英語版をもとに日本語版として制作したものである。なお、行政関係者をはじめより多くの方にとって読みやすいものにするにあたり、東京大学公共政策大学院の奥村裕一氏が翻訳原稿の監修をお引き受けくださった。

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SDN Publication Service Design Impact Report: Health Sector (EN)

Service Design Impact Report: Health Sector (EN)

This is the third impact report published by the Service Design Network, focusing this edition on the value service design is delivering in the health sector.

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SDN Publication Service Design Impact Report: Health Sector (日 本 語版)

Service Design Impact Report: Health Sector (日 本 語版)

サービスデザインがヘルスケア領域に提供しうる価値に焦点を当てた、サービスデザインネットワークが発行するインパクト・レポートの第3弾の日本語版です。今日では、世界的にヘルスケア領域における取り組みがどんどん広がっています。

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SDN Publication Touchpoint - The Journal of Service Design: Anniversary Collection

Touchpoint - The Journal of Service Design: Anniversary Collection

Touchpoint is already in its eleventh year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 24 issues.

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Recommendation This Is Service Design Doing: Applying Service Design Thinking in the Real World

This Is Service Design Doing: Applying Service Design Thinking in the Real World

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

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Recommendation An Introduction to Service Design: Designing the Invisible

An Introduction to Service Design: Designing the Invisible

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

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Recommendation The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems

The Design Thinking Playbook: Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems

The Design Thinking Playbook is an actionable guide to the future of business. By stepping back and questioning the current mindset, the faults of the status quo stand out in stark relief--and this guide gives you the tools and frameworks you need to kick off a digital transformation.

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Recommendation Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market

Customer-Driven Transformation: How Being Design-led Helps Companies Get the Right Services to Market

Customer-Driven Transformation shows you how to use design thinking as a driver for organisational change, translating your vision into services that will delight customers.

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Recommendation This Is Service Design Methods: A Companion to This Is Service Design Doing

This Is Service Design Methods: A Companion to This Is Service Design Doing

In this book, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the companion to the book This Is Service Design Doing (#TiSDD).

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Recommendation Ends.: Why we overlook endings for humans, products, services and digital. And why we shouldn’t.

Ends.: Why we overlook endings for humans, products, services and digital. And why we shouldn’t.

Ends makes a compelling case that demonstrates how, over centuries, our changing relationship with death has led to the loss of our relationship with endings. Giving rise to guilt-free consumers, an overly-blamed business sector and a society which finds itself at a loss when it needs to grapple with responsibility.

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Recommendation Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

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