How to make better use of our knowledge and experience in implementing policy in actual policy making, combined with how to achieve optimum societal impact with relatively limited public resources, are key challenges we face today.

Although the government is responsible for public services, a public service is not necessarily provided by the government alone. In many services, government is a player, partner and not necessarily the principal provider. Policy implementation is continually changing and becoming more complex due to the fact that more and more players are involved. While governments have to make markets thrive, entrepreneurs make them come alive. The challenge of implementing policy then becomes the opportunity to partner with commercial enterprises, academics and non-profit organisations in such a way that private profits and public good reinforce each other in a virtuous cycle.

 --

The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.

Order your printed copy for 19.80€ (*plus shipping cost) or join the SDN community to download the PDF for free. SDN members receive a discount of 20% for purchasing printed copies.

"We are delighted that the Service Design Network has gathered the experiences of various international organisations which it shares in this report. In order to be a leading government public service, it is important for us to learn from, and cooperate with, others who like us wish to enhance our public services and increase the impact of these services on our society."

- Harmen Harmsma, General Director of the Netherlands Enterprise Agency

 

Take a sneakpeek here:

Softback: 109 pages
Publisher: Service Design Network (October, 2016)
Language: English
ISSN: 1868-6052
Dimensions: 210 x 150 x 10 mm

 

For bundle purchases (minimun 10 copies) and further discounts, please contact us including the information below:

- Shipping address (including company name and/or recipient's full name, street, postal code, city and country)
- Billing information for the invoice
- VAT number (optional)
- Any reference you may need such as PO number, division, names
- Full name and email address to whom the invoice should be sent

* We thank the Rijksdienst voor Ondernemend Nederland for their friendly support.

 --

Related books

Design Thinking Inhouse: Design-Driven Innovation Labs (EN)

Design Thinking Inhouse: Design-Driven Innovation Labs (EN)

In this book, we present you step-by-step explanations on how to set up an innovation lab, on how the innovation team can integrate employees into the change process and on the strategic measures to be implemented by managers.

Buy this book
Design Thinking Inhouse: Design-Driven Innovation Labs (DE)

Design Thinking Inhouse: Design-Driven Innovation Labs (DE)

Wie (Service-) Design Thinking sich innerhalb von öffentlichen und privaten Organisationen erfolgreich entwickeln kann? Wir freuen uns mit der Deutschen Telekom unsere Publikation „Design Thinking In house“ vorzustellen.

Buy this book
Service Design Award Annual 2017

Service Design Award Annual 2017

The service design award annual 2017 is a celebration of the very best in service design, featuring 22 full and illustrated case studies from winners and finalists from the first three years of the Service Design Award.

Buy this book
SDN Publication Change Agents: Four trends disrupting the way we spend, save and invest

Change Agents: Four trends disrupting the way we spend, save and invest

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, this report explores major trends disrupting the way we spend, save and invest money.

Buy this book