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SDN Chapters Call for papers | Submit your abstract until December 16th 2023

Call for papers | Submit your abstract until December 16th 2023

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

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SDN Global News Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

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SDN Global News Touchpoint  Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Call for Host City 2024 - Service Design Global Conference

Call for Host City 2024 - Service Design Global Conference

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

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SDN Global News Service Design Award 2023 - The Winners

Service Design Award 2023 - The Winners

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!

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SDN Global News SDN Academy | Coming up next!

SDN Academy | Coming up next!

Exciting updates await you at the SDN Academy! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.

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SDN Chapter News Global Goals Jam - Athens

Global Goals Jam - Athens

Innovative perspectives, creative ideas and loads of positive energy. Those elements were the core of the 1st Global Goal Jam - Athens which was organised by Orange Grove and Service Design Network Greece in 2019.

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SDN Chapter News Service Design Global Conference 2024

Service Design Global Conference 2024

The Service Design Global Conference 2024 (SDGC24), a global event for professionals and design enthusiasts alike, will be happening in Helsinki next Autumn 2024.

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SDN Chapter News Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

We are excited to share the full recording, clips and additional resources based on the talk and Q&A with Vanessa Monstein on how service designers can use open innovation to create better services.

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SDN Chapter News Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

We are excited to share the full recording, clips and additional resources based on the conversation with Jochem van der Veer on how to get started in Journey Management with tools like TheyDo.

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SDN Chapter News Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

We are excited to share the full recording, clips and additional resources based on the conversation with Emmanuel Fragnière on how service designers can use theatre-based approaches to prototype new services.

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SDN Chapters Service Design Award 2023 - The Finalists

Service Design Award 2023 - The Finalists

The SDN has announced Service Design Award 2023 finalists!

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SDN Chapter News Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

We are excited to share the full recording of the one-hour conversation with Marc Fonteijn, the host of the Service Design Show and creator of Circle.

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