Take advantage of the early bird tickets and register under reduced prices.

The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.

Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.

We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design! Join us in celebration!

We are excited to share the full recording of the one-hour conversation with Pascal Wicht, a strategic design consultant and founder of Whispers & Giants. During the session, Pascal introduced the concept of Strategic Foresight and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

We invite all SDN members to create an ethical digital world and by doing so reduce the digital divide! Join us on May 25, 2023!

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

Welcome to Member Month at the SDN! We are thrilled to celebrate our members, who are the heart of our community and the driving force behind our mission to advance the theory and practice of service design.

Service Design YAP is podcast from the SDN's UK Chapter. It provides a platform for the Service Design community to share career stories and service design war stories that engage and entertain.

SDN Global Café - Service Design Maturity Model with Lies Benjamens & Jules Prick (Koos Service Design) Join us on May 11, 2023!

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

In this short article, we’ll share with you the video recording, miro board and some notes from the workshop that took place on Thursday 6th of April 2023, co-organized by the "Design And Critical Thinking" community, "Owtcome" and the "Swiss Service Design Network Chapter".

SDN Global Café - Join us on April 13, 2023! Juha Kronqvist, Principal Designer at Hellon will share more about their insights gained from integrating artificial intelligence and machine learning tools into the practice of Service Design.

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

In this short article we’ll share with you some highlights from the talk that took place on Tuesday 28th February 2023, co-organized by the HSLU MA Design programs and the Swiss Service Design Network Chapter.