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SDN Global Service Design Award 2017: the finalists

Service Design Award 2017: the finalists

SDN has announced this year's Service Design Award finalists!

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SDN Chapter News First Service Design Drinks in Sofia

First Service Design Drinks in Sofia

The first Service Design Drinks gathered 10 people active in service design in Sofia, Bulgaria on 12.09.2017.

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SDN Chapter News Service Design Network presented during "Creative Journey" conference in Sofia

Service Design Network presented during "Creative Journey" conference in Sofia

On 19.09.2017 In Sofia, Bulgaria, was held "Creative Journey" unconference with the support of Service Design Network.

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SDN Global News Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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SDN Chapter News First US National Conference: “Service Design within US”

First US National Conference: “Service Design within US”

There’s a first time for everything: over 200 participants gathered for the first SDN National Conference in the US, hosted on 10 and 11 August in Chicago.

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SDN Chapter News Today’s service design in Hong Kong

Today’s service design in Hong Kong

Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.

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SDN Chapter News A (Service) Designer Social & Happy Hour: Summer Connections

A (Service) Designer Social & Happy Hour: Summer Connections

Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.

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SDN Chapter News Service Design Taught at an Executive Masters Degree in Sofia

Service Design Taught at an Executive Masters Degree in Sofia

University of Finance, Business and Entrepreneurship (VUZF University) starts a new “Innovation Dialogue” masters programme which will cover the full cycle of management of innovation processes.

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SDN Global News Call for interviewees - change SDN for the better!

Call for interviewees - change SDN for the better!

Share your SDN experiences in a short interview and help us improve our products and service experiences.

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SDN Global News SDN Trainer Accreditation initiative

SDN Trainer Accreditation initiative

SDN is proud to be able to launch an accredited service design trainer initiative to bring a new level of transparency to the market, connecting those in search of service design training to a qualified selection of training providers.

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SDN Global News Call for SDGC18 Host City

Call for SDGC18 Host City

SDN is pleased to open the Call for Proposals for cities interested in hosting the Service Design Global Conference 2018!

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Other DHL Innovation Challenge on Sharing Economy 2017

DHL Innovation Challenge on Sharing Economy 2017

Do you have a keen interest in innovation? Do you have the skills to develop your own ideas? DHL is calling all students, start-ups and visionaries to enter DHLInnovation Challenge 2017.

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SDN Global News Join our new Corporate Plus Membership!

Join our new Corporate Plus Membership!

Want all your employees and colleagues to get the most out of SDN? Then join our flexible Corporate+/Academic+ membership which enables companies, agencies and academic organisations to have 6 or more members linked to one SDN account. In the case of an academic institution joining they would be an Academic+ member.

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SDN Global News Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

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Other 3 minute Service Design Survey

3 minute Service Design Survey

As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.

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SDN Global News Call for Papers: Touchpoint Vol. 9 No. 2 - deadline extended to July 5th!

Call for Papers: Touchpoint Vol. 9 No. 2 - deadline extended to July 5th!

“Measuring Impact and Value” is the feature theme of the upcoming issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 9 No. 2 and submit your abstracts by July 5th, 2017.

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