Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Calling All SDN Chapters: Would you like to host the next Service Design Global Conference?

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!

Exciting updates await you at the SDN Academy! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.

Innovative perspectives, creative ideas and loads of positive energy. Those elements were the core of the 1st Global Goal Jam - Athens which was organised by Orange Grove and Service Design Network Greece in 2019.

The Service Design Global Conference 2024 (SDGC24), a global event for professionals and design enthusiasts alike, will be happening in Helsinki next Autumn 2024.

We are excited to share the full recording, clips and additional resources based on the talk and Q&A with Vanessa Monstein on how service designers can use open innovation to create better services.

We are excited to share the full recording, clips and additional resources based on the conversation with Jochem van der Veer on how to get started in Journey Management with tools like TheyDo.

We are excited to share the full recording, clips and additional resources based on the conversation with Emmanuel Fragnière on how service designers can use theatre-based approaches to prototype new services.

The SDN has announced Service Design Award 2023 finalists!

We are excited to share the full recording of the one-hour conversation with Marc Fonteijn, the host of the Service Design Show and creator of Circle.