On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.

AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.

Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.

Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

We are excited to share the recording and the full transcript of this event with Service Design professional and Innovation Strategist Peter Horvath.

Are you a student working on a Service Design project in Switzerland? Here’s your chance to showcase your work and get recognized by the Swiss Service Design Network!

The Service Design Network (SDN) Bay Area Chapter recently hosted an energizing virtual session with Grace Kwon, a Service Designer at Spotify. These our the impactful insights she shared!

The Service Design Switzerland Association, the organisation behind the Service Design Network Switzerland chapter, is searching for its next leadership.

We are excited to share the entire recording and the full transcript of this event with Swiss Service Design practitioner and tourism expert Dr. Mauro Luis Gotsch.

Gain exclusive access to insights, tools, and events that elevate your career and impact. Become a member today and be part of the movement!

Submit your talk proposal for the Service Design Global Conference 2026 until April 12.

We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 2 is now open.

We are excited to share the entire recording and the full transcript of this event with Service Design practitioner and accessibility expert Dr. Benjamin Nanchen.

We are excited to share the entire recording and the full transcript of this special year-end event hosted by the Service Design Network Switzerland chapter.

We are excited to share the entire recording and the full transcript of this event with Service Design practitioner and community leader Arun Joseph Martin.