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SDN Global News About Service Design and SDN

About Service Design and SDN

Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.

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SDN Global Service Design Impact Report: Health Sector

Service Design Impact Report: Health Sector

This year, the Service Design Network will publish its second Service Design Impact Report – and the health sector is in the spotlight!

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SDN Global Service Design Day 2017 was a great success - take a look at the buzz!

Service Design Day 2017 was a great success - take a look at the buzz!

We loved being a part of the 2nd international Service Design Day! Congratulations to everyone who got involved because you managed to make an even bigger buzz than last year, which means more people than ever now know about the amazing power of service design!

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SDN Chapter News Mikko Koivisto, pioneer of service design, chosen to receive the Ornamo Award

Mikko Koivisto, pioneer of service design, chosen to receive the Ornamo Award

Service designer Mikko Koivisto has won the Ornamo Award of 2017. Koivisto, the Lead Service Designer and Customer Experience Director of the Hellon service design agency, is one of Finland’s first academically trained professionals in service design. He has been involved in developing this field both in Finland and abroad.

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Other 3 minute Service Design Survey

3 minute Service Design Survey

As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.

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SDN Global News Call for Papers: Touchpoint Vol. 9 No. 2 - deadline extended to July 5th!

Call for Papers: Touchpoint Vol. 9 No. 2 - deadline extended to July 5th!

“Measuring Impact and Value” is the feature theme of the upcoming issue of Touchpoint. We invite you to collaborate on Touchpoint Vol. 9 No. 2 and submit your abstracts by July 5th, 2017.

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Industry News New Crowdsourcing Service Design Challenge from BILD

New Crowdsourcing Service Design Challenge from BILD

Create smart new distribution channels, touchpoints and POS cooperations for the printed BILD edition.

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SDN Global News Congratulations to our SDGC17 Service Design Day ticket winner Orange Bus!

Congratulations to our SDGC17 Service Design Day ticket winner Orange Bus!

In appreciation of your enthusiasm and creative responses to Service Design Day we held an SDGC17 ticket giveaway for the most shared and liked twitter post on June 1st. The competition was open to any individual or organisation from anywhere in the world who posted on under the hashtag #ServiceDesignDay.

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SDN Global Great ways to celebrate Service Design Day 2017!

Great ways to celebrate Service Design Day 2017!

The Service design community celebrates Christmas, New Year and... June 1st! We want to celebrate our second international Service Design Day with you. We invite everybody to gather and unite their voices under the hashtag #ServiceDesignDay on June 1st.

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SDN Global News What content do you want to see on SDN?

What content do you want to see on SDN?

The Service Design Network takes pride in bringing the most relevant and interesting service design related content to our visitors and members on a daily basis. Still, we know that there is a lot we can do to improve our content experience, both for SD experts and those who are very new to the field we aim to champion.

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SDN Chapter News SDN Saskatchewan introducing a mentoring program

SDN Saskatchewan introducing a mentoring program

SDN Saskatchewan chapter is seeking input into a service design mentoring program

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SDN Global News Open Letter to the Design Community: Stand Up For Democracy

Open Letter to the Design Community: Stand Up For Democracy

The following is an open letter from Prof. Victor Magolin and Prof. Ezio Manzini urging all designers to take action and respond to the crisis that democracy is undergoing in this day in age. SDN supports this initative, and calls on all all service designers to spread the word for a cause inseparable from the core values of our field.

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SDN Global News Extreme Customer Orientation In Insurance - Livework

Extreme Customer Orientation In Insurance - Livework

This project was a finalist for the Service Design Award 2016 in the category: Commercial, professional work.

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SDN Global News Touchpoint Vol. 8 No. 3

Touchpoint Vol. 8 No. 3

“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and it forms the feature theme for the new Touchpoint issue. In its play on words, it recognises that service design is more and more becoming an established way of ‘doing business’, whether in organisations, or in places such as the public sector.

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SDN Chapter News DC Service Jam 2017

DC Service Jam 2017

DC hosted its’ 4th Annual Service Jam this year, in at the beautiful and open studios of Maga Design. This marked the first jam that was organized in partnership with our SDN Washington DC chapter.

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SDN Chapter News IN FLUX Service Design Conference

IN FLUX Service Design Conference

The conference successfully enabled connections between service designers and researchers. The event created an opportunity for 300 attendees from the private sector, government, academia and NGO's to come together to shape the conversation of a design discipline still finding its voice in Canada. Conference videos and slides are being uploaded if you would like to take a look.

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