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SDN Global 2017 Service Design Award Winners Announced at SDGC17

2017 Service Design Award Winners Announced at SDGC17

The much anticipated, third Service Design Award ceremony was a huge success, taking place from November 2-3 in majestic Madrid. The ceremony and Service Design Award finalist exhibition were key highlights of the 10th Anniversary Service Design Global Conference.

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SDN Global News Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

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SDN Global Join Young Talents Day at SDGC17

Join Young Talents Day at SDGC17

Join this year's Young Talents Day hosted by Fjord! – 1 November

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SDN Chapter News We’re officially off and running !

We’re officially off and running !

We had a blast while taking the first steps to co-create our new chapter of Service Design Network! Continue with us on the journey.

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SDN Chapter News Indianapolis membership survey

Indianapolis membership survey

Together we’ll create our agenda for the future of SDN Indianapolis.

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SDN Chapter News All Innovation Methods Demo Day

All Innovation Methods Demo Day

Service Design, Lean Startup and Systematic Inventive Thinking - all innovation methods demo day in Sofia on 29 September 2017

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SDN Chapter News CONVERSATION: Your Friend Service Design

CONVERSATION: Your Friend Service Design

As with any new and exciting discipline, there arise some questions of identity— what the discipline is, what territory it occupies, and what expectations should and should not be laid upon it.

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SDN Chapter News O2O experience journey design Workshop on HKMA

O2O experience journey design Workshop on HKMA

The Hong Kong Management Association (HKMA) and SDN HK Chapter invited Daryl Choy (One of SDN HK Chapter Co-founder) for this workshop, this workshop talked about O2O experience journey design. The topic in this workshop focused on consumer journey, experience innovation and Service Design Network. This event was hold on 2017/9/11 afternoon in HKMA Advanced Management Development Centre.

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SDN Global News Chapter Award Launch for SDGC17

Chapter Award Launch for SDGC17

The National Chapter Board and SDN Global are excited to announce the first ever SDN Chapter Awards. The Award Ceremony will take place during SDGC17 on November 1st 2017.

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SDN Chapter News First Service Design Drinks in Sofia

First Service Design Drinks in Sofia

The first Service Design Drinks gathered 10 people active in service design in Sofia, Bulgaria on 12.09.2017.

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SDN Chapter News Service Design Network presented during "Creative Journey" conference in Sofia

Service Design Network presented during "Creative Journey" conference in Sofia

On 19.09.2017 In Sofia, Bulgaria, was held "Creative Journey" unconference with the support of Service Design Network.

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SDN Global News Become an SDN Accredited Service Design Trainer

Become an SDN Accredited Service Design Trainer

Establish yourself as an SDN Accredited Service Design Trainer with official accreditation from the Service Design Network, and help create transparency within the industry.

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SDN Chapter News First US National Conference: “Service Design within US”

First US National Conference: “Service Design within US”

There’s a first time for everything: over 200 participants gathered for the first SDN National Conference in the US, hosted on 10 and 11 August in Chicago.

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SDN Chapter News Today’s service design in Hong Kong

Today’s service design in Hong Kong

Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.

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SDN Chapter News A (Service) Designer Social & Happy Hour: Summer Connections

A (Service) Designer Social & Happy Hour: Summer Connections

Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.

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SDN Chapter News Service Design Taught at an Executive Masters Degree in Sofia

Service Design Taught at an Executive Masters Degree in Sofia

University of Finance, Business and Entrepreneurship (VUZF University) starts a new “Innovation Dialogue” masters programme which will cover the full cycle of management of innovation processes.

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