Are you a student working on a Service Design project in Switzerland? Here’s your chance to showcase your work and get recognized by the Swiss Service Design Network!

Service design has matured beyond its origins to become a transformative force within organisations. As businesses and public institutions face complex challenges, service design offers a path toward sustainable, human-centered transformation. This upcoming issue of Touchpoint will explore how service design is being positioned — and must be positioned — as a strategic driver of holistic, cross-functional change.

Ready to sharpen your service design skills and gain industry-recognised accreditation? The Service Design Practitioner Curriculum is back for its 12th round—starting May 2025—and we’d love to see you there.

Bridging Disciplines: Service Design and Product Management

Gain exclusive access to insights, tools, and events that elevate your career and impact. Become a member today and be part of the movement!

This is a summary of the SDN Netherlands chapter online event that was held on February 25, 2025

This is summary of the SDN Netherlands chapter event that was held on March 19, 2025 at Design Thinkers Amsterdam

We are excited to share the entire recording and transcript of this event with Service Design expert and community leader Isabell Fringer.

Spring is a time of fresh starts, new energy, and growth—so why not invest in yourself? Whether you're stepping into a leadership role, strengthening your service design foundations, or figuring out how to turn brilliant ideas into real impact, we've got something designed just for you.

Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!

We are excited to share the entire recording and transcript of this event with Hospitality Professor and Service Design lover Mario Saba.

In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

We are excited to share a summary, the shared resources and a list of people to connect with based on what happened in this lovely community meetup that was organized and facilitated by Service Design lover France Hémain.

Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.

We are pleased to announce the newest on-demand course from the SDN Academy: Branding for Service Design with AI Tools. Access opens on January 20, 2025. Save up to 20% with the pre-sale now! This on-demand course lets you learn at your own pace, with two in-depth lectures covering essential topics facilitated by our trainers Fiona Myles and Javier Garcia.

Designing from Within—Touchpoint Vol.15 No.3 is out!