Tarja heads the SDN Global Chapter Team (previously National Chapter Board) since 2014 and represents the local chapters in the SDN’s Leadership Team.

A preliminary event to the Cumulus 2020 Conference in June, the "Training for an Unknown Future" pre-conference will feature keynote speakers Richard Buchanan, Ezio Manzini and Guillermina Noël.

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

The Global Chapter Team and SDN are excited to announce the 4 winners of the SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC19 Members Event on October 9, 2019. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activities.

SDGC20 is taking place in Copenhagen and we guarantee you, this is not an experience to be missed!

Tips and tricks on keeping the momentum of SDGC19 alive!

We'll be having our monthly meetup October 24th at Upland Brewing! This week we encourage folks to bring their own favorite method. Do you have a tool you use to help solve problems or get creative?

Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.

Expert panelists from both private and public sector come together to examine the intersections of service design and customer experience.

Following the first launch in Cape town, Thursday the 19th of September, was officially the date for the second of the two launch events for the SDN South Africa chapter!

We'll be having our third Thursday monthly meetup on September 19th in the Sunken Garden for the Garfield Park Biergarten & Indy Story Slam event!

Global design and innovation consultancy Fjord presents Designed Intelligence, a look at service design through the lens of AI partnership.

The SDN has announced all Service Design Award 2019 finalists, whose work is internationally recognised as a benchmark of world-class service design.

How is design applied in your own or client’s organization? Does it mean just pretty images, or does it have an effect on a strategic level? Design maturity models can be used to evaluate the level in which your organization is in applying design. They can also pinpoint the steps that could to be taken to get to the next level. In this article, you’ll hear about three different design maturity models and what kind of feedback professional designers gave about them.

Our SDN DC chapter spends an evening with George Aye from Chicago's Greater Good Studio

The SDN is excited to announce the launch of the SDN Academy (SDNA) concept globally and we are inviting our Accredited Trainers and Master Trainers to take part! Join us so that we can reach more people and spread valuable knowledge about service design.