Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

On June 26th 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores the latest thinking — and hands-on application — around service design and AI.

We are excited to share the entire recording and additional resources based on this event with Swiss Service Design practitioner Vanessa Monstein.

Here is what's coming up at the SDN Academy this summer! Unlock the power of AI to create innovative services, embrace sustainability in your daily service design work, elevate your journey management skills, or master the art of facilitation with our expert guidance. We got you covered!

Want to take part in the most important event the service design community attends all year? We need you!

We have heard you and our call for the Service Design Award has been extended! You now have the chance to submit your Service Design project until July 10, 2024 (23:59 CEST)!

We are excited to share the entire recording and additional resources of this talk by Maaria Tiensivu at the Swiss Service Design Day 2024.

We are excited to share the entire recording and additional resources of this talk by Pascal Wicht at the Swiss Service Design Day 2024.

We are excited to share the entire recording and additional resources of this talk by Christine Staïesse at the Swiss Service Design Day 2024.

On June 1, the service design community will come together in recognition of Service Design Day, an occasion designed to acknowledge the power of service design! Join us in celebration!

We are thrilled to introduce "Let's Talk ___ Design", a brand new podcast series brought to you by Service Design Network Greece!

We are excited to share the entire recording and additional resources based on this event with Service Design expert and community leader Betrand Cochet.

The SDN is seeking to establish a Media and Publications Advisory Board and is now accepting applications for Board members.