Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

We are excited to share the entire recording and transcript of this event with Hospitality Professor and Service Design lover Mario Saba.

Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.

Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!

We are excited to share a summary, the shared resources and a list of people to connect with based on what happened in this lovely community meetup that was organized and facilitated by Service Design lover France Hémain.

We are pleased to announce the newest on-demand course from the SDN Academy: Branding for Service Design with AI Tools. Access opens on January 20, 2025. Save up to 20% with the pre-sale now! This on-demand course lets you learn at your own pace, with two in-depth lectures covering essential topics facilitated by our trainers Fiona Myles and Javier Garcia.

Designing from Within—Touchpoint Vol.15 No.3 is out!

A summary of the SDN Netherlands chapter event that was held on November 19, 2024

We are excited to share the entire recording and transcript of this event with Swiss Service Design Educator and Breath Work specialist Nils Solanki.