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SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.

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SDN Chapters Your Ideas Matter: Call for Papers on Equitable Experiences

Your Ideas Matter: Call for Papers on Equitable Experiences

In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

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SDN Chapters SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

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SDN Chapters Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

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SDN Chapters Service Design Global Conference 2024 - Virtual tickets still available!

Service Design Global Conference 2024 - Virtual tickets still available!

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

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SDN Chapters Touchpoint 15-3 Call for Papers deadline extended: “Designing from Within”

Touchpoint 15-3 Call for Papers deadline extended: “Designing from Within”

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

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SDN Global News Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

Touchpoint Vol. 15 No. 1 | Service Design at the Dawn of AI is out!

What you are about to read is the latest thinking — and hands-on application — around service design and AI.

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SDN Chapters Call for papers extended deadline | Submit your abstract until May 5th

Call for papers extended deadline | Submit your abstract until May 5th

Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work

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SDN Global News Service Design Award 2025: Share Your Best!

Service Design Award 2025: Share Your Best!

The Service Design Award 2025 is your chance to showcase your innovative service design projects to a global audience. Whether you’re a professional or a student, this is your moment to gain international recognition and make an impact. Submit by 31 July 2025 and let your work speak for itself!

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SDN Global News Practice Makes Pro: Become an SDN-Certified Practitioner

Practice Makes Pro: Become an SDN-Certified Practitioner

Ready to sharpen your service design skills and gain industry-recognised accreditation? The Service Design Practitioner Curriculum is back for its 12th round—starting May 2025—and we’d love to see you there.

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SDN Chapters Bridging Disciplines: Service Design and Product Management

Bridging Disciplines: Service Design and Product Management

Bridging Disciplines: Service Design and Product Management

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SDN Global News Membership with Meaning – Let’s Build the Future of Service Design!

Membership with Meaning – Let’s Build the Future of Service Design!

Gain exclusive access to insights, tools, and events that elevate your career and impact. Become a member today and be part of the movement!

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SDN Chapter News Event summary: PairUp on journey management

Event summary: PairUp on journey management

This is a summary of the SDN Netherlands chapter online event that was held on February 25, 2025

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SDN Chapter News Event summary: Sustainability and service design

Event summary: Sustainability and service design

This is summary of the SDN Netherlands chapter event that was held on March 19, 2025 at Design Thinkers Amsterdam

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SDN Chapter News Highlights from the webinar "How to (not) sell Service Design" with Isabell Fringer

Highlights from the webinar "How to (not) sell Service Design" with Isabell Fringer

We are excited to share the entire recording and transcript of this event with Service Design expert and community leader Isabell Fringer.

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SDN Chapters Grow, Learn, and Lead – Your Learning Opportunities this Spring!

Grow, Learn, and Lead – Your Learning Opportunities this Spring!

Spring is a time of fresh starts, new energy, and growth—so why not invest in yourself? Whether you're stepping into a leadership role, strengthening your service design foundations, or figuring out how to turn brilliant ideas into real impact, we've got something designed just for you.

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