Touchpoint 17-1––From AI to Synthetic Services | Roundtable

On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.

On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. 
 
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
 
During the roundtable, Alessandra Enriconi Molderings, Dr. Pontus, Jod Kaftkan, Shelley Evenson, Chris Noel and Editor-in-Chief Jesse Grimes will be joined by several authors who will share their contributions and the themes touched on in the issue. The event is free and open to all.
 
Touchpoint Vol. 17 No. 1 | From AI to Synthetic Services was published on April 2026. Paid SDN members have free access to this and every issue of Touchpoint, and non-members may purchase the issue in PDF or printed form at the SDN website: https://www.service-design-network.org/touchpoint
 
Date: May 20, 2026
Time: 06:00 PM Amsterdam, Berlin, Rome, Stockholm, Vienna, 17:00 (London), 12:00 (New York City)
Duration: 90 minutes
Cost: Free
 
  
Check your time zone and add to the calendar.

Speakers:
xx
 
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