Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change.

Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems.

In this two-day course, "Facilitating Creative Sessions," you will learn the fundamental abilities and information required to successfully guide group sessions in the creative process. You will develop critical soft skills and obtain a thorough understanding of facilitation techniques through a combination of theoretical ideas, hands-on activities, and helpful feedback.

Climate change, the rise of artificial intelligence and increased global uncertainty will usher in radical changes over the coming decades. We can't predict the future, but as service designers we can identify possible opportunities, manage risks, and work towards a preferred outcome.