Terms & Conditions

 

Terms & Conditions - Membership

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as “SDN”) welcomes all service design professionals and also those interested in service design – students, individuals and those in the corporate and academic world – to become Members of the network (hereinafter referred to as “(Paying) Member/Members”).

(2) These “Terms & Conditions - Membership” apply exclusively for the use of the SDN website as a Paying Member. The use of restricted areas of SDN’s website is only permitted in case the Paying Member accepts these conditions.

(3) For using the website as a free Community Member, the “Terms & Conditions – Community Membership” apply.

(4) For all contracts and orders regarding the purchase of the Touchpoint – journal the “Terms & Conditions - E-Shop” apply. The customer will find these terms through references made directly in the offer.

(5) We may change these terms and conditions at any time without notice by updating this page and if you continue to access or use this website we will consider that you have accepted any changes.

(6) If you have any questions, please contact us (Service Design Network GmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, info@service-design-network.org).

§ 2 Registration

(1) You will become a Paying Member once the registration was successful.  To register, you need to fill in the registration form online. By clicking on the “Submit” – Button you offer us to become a Paying Member. You will have to agree to these Terms & Conditions – Membership.

(2) Our system will send your log-in details via Email after we have received your payment. Please make sure to also check your spam folder in case the message has been marked as spam.

(3) By sending this Email to you we conclude the Membership-contract.

(4) We reserve the right to conclude this contract with any potential member which means that you cannot claim a membership.

(5) The Paying Member is not permitted to leave the access details to a third person and is responsible for keeping the access data confidential and preventing unauthorized use by third parties.

§ 3 Service Design Network Membership

SDN welcomes all individuals, companies, private firms or institutions interested in the area of Service Design to become a Member. There are three types of paid memberships: student members, professional members and corporate/academic members.

  • Student Members - Students applying for student membership must be enrolled in any academic school approved by an appropriate accrediting institution as defined by Academy’s Commission on Education. SDN reserves the right to cancel subscriptions not matching with the student’s membership rules. The payment will be reimbursed in this case.
  • Professional Members - Professional members are practitioners working on service design projects together with commercial, public, or non-profit organizations.
  • Corporate/Academic Members - Corporate/Academic members are organizations, which are engaged in professional service design projects.

§ 4 Price Components and Methods of Payment

(1) The student membership fee is 80.00 EUR per year, the professional membership 180.00 EUR per year and the corporate/academic membership 535.00 EUR per year (including taxes). You can only pay with credit card.

(2) Memberships are active for a 12 months period starting from the date of registration.

(3) The membership fee must be paid in full before you can access services. After your registration is received, you will be sent a confirmation of payment for the membership fee.

§ 5 Membership Obligations

(1) As a Member you agree not to transmit any illegal or unlawful contents in text or in picture. You are particularly obliged not to publish any contribution

  • that would constitute a crime or administrative offence,
  • that infringes copyrights, trademark rights or competition regulations,
  • that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
  • that has offending, racist, discriminating or pornographic content,
  • that contains advertisements.

(2) A breach of the obligations stated above entitles SDN to delete or modify the respective contributions and to block the Member access. The membership can be frozen for an appropriate period of time. SDN remains entitled to claim for further damage caused by violation of this duty.

(3) SDN has the right to delete contributions of a Member that may contain a statutory violation.

(4) SDN has the right to be indemnified by the Member against third party claims due to a statutory violation by the Member. The Member is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defense.

(5) Comments and other contributions that are published have to be factually and respectful to other Members. In case of offences SDN is entitled to delete the contributions and block the Member access. When it comes to a severe case SDN is entitled to freeze the membership for an appropriate period of time.

(6) In case the membership is frozen the Member cannot enforce a right derived from the membership.

§ 6 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective Members. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of SDN.

(3) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for legal representatives and vicarious agents of SDN.

(4) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 7 Transfer of Usage Rights

The copyright remains with the Member. Members grant SDN the right to make their contributions permanently accessible to the public. SDN has the right to move or connect discussion topics or contributions to other contents. By posting any contribution the Member transfers a non-exclusive temporally and spatially unlimited usage right to SDN within the scope of their object of their company.

§ 8 Termination of Membership

(1) Upon conclusion of the contract, you can choose between two options of terminating the membership.

(1.1.) You can choose to become a Member for one year. This means the membership will terminate automatically with the end of the year in case you do not extend the membership explicitly for another year.

(1.2.) The other option is a permanent membership that extents automatically in case you do not terminate the membership at least three months prior to end of the year. Then the membership will renew automatically for the following year. In case you choose this option we will send you a reminder in order to make sure that you can terminate the membership within the period of notice.

(2) In case of good cause, in particular in the event of violation of membership obligations stated in § 5 of these Terms and Conditions - Membership, SDN is entitled to promptly close the access of the Member und terminate the membership without setting a period of notice.

(3) As a result of termination SDN is entitled but not obligated to delete the contributions of the Member on the site. Moreover SDN will close the member access.

(4) After expiry of deadlines as per tax-related and commercial regulations these data will be deleted unless you have expressly consented to its further use.

§ 9 Final Provisions

(1) The language of the contract shall be English.

(2) The laws of the Federal Republic of Germany apply exclusively.

(3) This choice of law only applies to consumer only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfilment for delivery, performance and payment is Cologne if the Member is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016 the European Commission provides you an European Online Dispute Resolution platform. Our Email address is info@service-design-network.org.

 

Terms & Conditions – Community Membership

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as “SDN”) welcomes everyone interested in service design to become a Member of the network. You have the option to choose between the paid memberships or a free Community Membership (hereinafter referred to as “Community Membership”).

(2) For the Community Membership no fee applies. Please note that as a Member using the Community Membership (hereinafter referred to as “Community Member”) you can only post comments to contributions posted by Paying Members.

(3) These “Terms & Conditions - Community Membership” apply exclusively for the use of the SDN Website as a Community Member. The use of SDN’s website is only permitted in case the Community Member accepts these conditions.

(4) For using the website as a Paying Member, the “Terms & Conditions – Membership” apply.

(5) We may change these terms and conditions at any time without notice by updating this page and if you continue to access or use this website we will consider that you have accepted any changes.

(6) If you have any questions, please contact us (Service Design Network GmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, info@service-design-network.org).

§ 2 Registration

(1) You will become a Community Member once the registration was successful.  To register, you need to fill in the registration form online. By clicking on the “Submit” – Button you offer us to become a Community Member. You will have to agree to these Terms & Conditions – Community Membership.

(2) Please note that the creation of Community Membership accounts may take a few hours. Our system will send your log-in details via Email. Please make sure to also check your spam folder in case the message has been marked as spam.

(3) By sending this Email to you we conclude the Community Membership-contract.

(4) We reserve the right to conclude this contract with any potential Member which means that you cannot claim Community Membership.

(5) The Community Member is not permitted to leave the access details to a third person. The Community Member is responsible for keeping the access data confidential and preventing unauthorized use by third parties.

§ 3 Membership Obligation

(1) As a Community Member you agree not to transmit any illegal or unlawful contents in text or in picture. You are particularly obliged not to publish any contribution

  • that would constitute a crime or administrative offence,
  • that infringes copyrights, trademark rights or competition regulations,
  • that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
  • that has offending, racist, discriminating or pornographic content,
  • that contains advertisements.

(2) A breach of the obligations stated above entitles SDN to delete or modify the respective contributions and to block the Community Member access. The Community Membership can be frozen for an appropriate period of time. SDN remains entitled to claim for further damage caused by violation of this duty.

(3) SDN has the right to delete contributions of a Community Member that may contain a statutory violation.

(4) SDN has the right to be indemnified by the Community Member against third party claims due to a statutory violation by the Community Member. The Community Member is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defense.

(5) Comments and other contributions that are published have to be factually and respectful to other Members. In case of offences SDN is entitled to delete the contributions and block the Community Member access. When it comes to a severe case SDN is entitled to freeze the Community Membership for an appropriate period of time.

(6) In case the Community Membership is frozen the Community Member cannot enforce a right derived from the Community Membership.

§ 4 Limitation of Liability

To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective Community Members. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of SDN.

Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for legal representatives and vicarious agents of SDN.

The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 5 Transfer of Usage Rights

The copyright remains with the Community Member. Community Members grant SDN the right to make their contributions permanently accessible to the public. SDN has the right to move or connect discussion topics or contributions to other contents. By posting any contribution the Community Member transfers a non-exclusive temporally and spatially unlimited usage right to SDN within the scope of their object of their company.

§ 6 Termination of Membership

(1) In case of good cause, in particular in the event of violation of membership obligations stated in § 3 of these Terms and Conditions - Community Membership, SDN is entitled to promptly close the access of the Community Member and terminate the Community Membership without setting a period of notice. 

(2) As a result of termination SDN is entitled but not obligated to delete the contributions of the Community Member on the site. Moreover SDN will close the Community Member access.

(3) As a Community Member you can terminate your account any time. After expiry of deadlines as per tax-related and commercial regulations these data is deleted unless you have expressly consented to its further use.

§ 7 Final Provisions

(1) The language of the contract shall be English.

(2) The laws of the Federal Republic of Germany apply exclusively.

(3) This choice of law only applies to consumer only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfilment for delivery, performance and payment is Cologne if the Community Member is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Community Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016 the European Commission provides you an European Online Dispute Resolution platform. Our email address is info@service-design-network.org.

Terms & Conditions – SDN Accredited Trainers

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as “SDN”) welcomes all service design professionals to become SDN Accredited Trainers  (hereinafter referred to as „Accredited Trainers”).

(2) We may change these terms and conditions at any time by updating this page and we will actively inform you about changes. We will consider that you have accepted changes if you do not object.

(3) If you have any questions, please contact us (Service Design Network GmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, accreditation@service-design-network.org).

§ 2 Service Design Network Accredited Trainer

SDN welcomes all individuals or groups of individuals within companies and organisations who are conducting training and educational/enabling activities within the domain of Service Design to become Accredited Trainers. There are two types of Accredited Trainers:

  • Service Design Trainer
  • Service Design Master Trainer/Coach

§ 3 Registration

(1) You will become an Accredited Trainer once your application was successful. By clicking on the “Apply” – Button you apply to become an Accredited Trainer. You will have to agree to these Terms & Conditions.. You will receive a notification that you have registered. Please make sure to also check your spam folder in case the message has been marked as spam.

(2) To apply, you need to fill the self-assessment form online.

(3) Our system will forward your application to the Accreditation Commission after we have received your application fee of 180 Euro.

(4) The Accreditation Commission will evaluate your self-assessment. In case of positive evaluation you will be invited for an interview. In case of successfully passing the interview you will be given the title SDN Accredited Trainer or SDN Accredited Master Trainer/Coach as soon as the final payment has been drawn.

(5) The Accredited Trainer is not permitted to leave the access details and benefits like badges, certificates, discount codes to a third person and is responsible for keeping the access data confidential and preventing unauthorized use by third parties.

(6) The Accredited Trainer becomes automatically an SDN member for a period of 2 years. By applying for the Accredited Trainer status the terms and conditions for SDN membership are automatically accepted.

§ 4 Price Components and Methods of Payment

(1) The Accredited Trainer fee is 1.800,00 EUR for two years (including taxes). SDN Members pay a fee of 1.620 Euro for two years (including taxes). You can only pay with credit card.

(2) Accredited Trainer status is active for a 24 months period starting from the date of accreditation.

(3) A 180 Euro down payment will be charged with the application – the rest of the fee will be drawn from your credit card after successfully being accredited.

(4) After two years a simplified re-accreditation is available.

§ 5 Accredited Trainer Obligations

(1) As an Accredited Trainer you agree not to transmit any illegal or unlawful contents in your educational offerings. You are particularly obliged not to distribute any contribution

  • that would constitute a crime or administrative offence,
  • that infringes copyrights, trademark rights or competition regulations,
  • that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
  • that has offending, racist, discriminating or pornographic content,
  • that contains advertisements.

(2) As an SDN Accredited Trainer you confirm that all information is given honestly and after the best of your knowledge

(3) As an SDN Accredited Trainer you commit to refer in your trainings to the SDN Service Design Glossary - of course you are free to reflect on it and evolve it - but it should be used as a baseline for terminology and definitions.

(4)  SDN has the right to delete contributions of a Member/ Accredited Trainer that may contain a statutory violation.

(5)  SDN has the right to be indemnified by the Member/ Accredited Trainer against third party claims due to a statutory violation by the Member. The Member is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defense.

§ 6 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective Accredited Trainer. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of SDN.

(3) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for legal representatives and vicarious agents of SDN.

(4) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 7 Transfer of Usage Rights

The copyright remains with the Accredited Trainer. Accredited Trainers grant SDN the right to make their contributions accessible to the public.

§ 8 Termination of Accredited Trainer Status

(1) The Accredited Trainer status and the SDN membership automatically terminate after 24 months unless a re-accreditation has taken place. The membership with SDN can be prolonged without re-accreditation if desired. If the accreditation and the membership are not prolonged the community follower role will be assigned.

(2) In case of good cause, in particular in the event of violation of membership obligations stated in § 5 of these Terms and Conditions - Membership, SDN is entitled to promptly close the access of the Member und terminate the membership without setting a period of notice.

(3) As a result of termination SDN is entitled but not obligated to delete the contributions of the Member on the site. Moreover SDN will close the member access.

(4) After expiry of deadlines as per tax-related and commercial regulations these data will be deleted unless you have expressly consented to its further use.

Terms & Conditions – E-Shop – Conditions of Sale

§ 1 Scope of applicability

(1) The following conditions of Sale govern the sale of our journals to you.

(2) These goods are cultivable as .pdf-versions or as print and delivered versions.

(3) Some of the print and delivered versions are in stock, others will be printed on demand.

(4) The journals that are printed on demand will be printed and delivered by Peecho, Rokin 75-5, Amsterdam, Netherlands.

(5) Please read through our conditions carefully before you place an order on this Website.

(6) We may change these terms and conditions at any time without notice by updating this page and if you continue to access or use this website we will consider that you have accepted any changes.

(7) If you have any questions, please contact us (Service Design Network GmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, info@service-design-network.org).

 § 2 Conclusion of contract and delivery

(1) There are two different categories of ordering our journals. You can either click on the “Buy printed copy”-button or click on the “Download PDF”-button.

(2) By clicking on the respective button, inserting all demanded personal/transaction  information – and in terms of ordering a journal starting from Touchpoint Vol. 7 No. 1 clicking on Peecho’s “Pay”-Button – you offer us to buy the chosen journal(s) from us. Your order is legally binding.

(3) SDN Members have the possibility to buy a journal using the “Download PDF- button. After clicking on this button you will be provided with a link immediately in order to download the .pdf-version of the selected item(s). You can download this file only once. By providing you with this link we accept your offer and conclude the contract of sale for the respective item.

(4) If you buy a journal up to Touchpoint Vol. 6 No. 3 by using the “Buy printed copy”-button we will process your order and dispatch it to the delivery address that you indicated in the order-transaction without respite after the payment process is done and if the ordered items are in stock. Then you will receive an Email containing the bill.

(5) If you buy an issue starting from Touchpoint Vol. 7 No. 1 our print-on-demand cooperation-partner Peecho will wind up your order transaction. That means Peecho will dispatch and deliver the item(s) you selected and ordered. Payments are made directly in the framework of its website (www.peccho.com). Valid coupons that were authorized by us can be used only in this category of ordering. Terms and Conditions of Peecho will apply for these order transactions.  

(6) Concerning the “Buy-printed-copy”- order, only by dispatching the selected items to you – either by us or by Peecho – we accept your offer and conlcude the contract of sale for these items. Shipping fee has to be paid by you in any case.

(7) We normally dispatch your order in one package. We reserve the right to dispatch your order in more than one package if this is necessary, e.g. due to the size of your order or the amount of selected journals. In this case each dispatch will conclude a separate contract of sale in regard to the respective item(s) in that package.

(8) Your contract is with Service Design Network gGmbH, Mülheimer Freiheit 56, 51063 Köln (Cologne), Germany in any case.

(9) If the selected item(s) or the amount of this item placed in your order is out of stock we will inform you about this circumstance immediately.

(10) In case of temporary unavailability we will dispatch your order as soon as possible.

(11) In case of durable unavailability we will accept your offer concerning the deliverable item(s) or amount by dispatching this/these item(s). In regard to the undeliverable items we will refrain from issuing a declaration of acceptance. In this case the money paid for the undeliverable items will be refunded on your credit card without respite.

§ 3 Payment

(1)The available methods of payment depend on the respective ordering category.

(1.1.) If we proceed your offer, we only accept payments via credit card.

(1.2.) If Peecho proceeds your offer there will be different kinds of payment methods which will be denoted during the ordering process. In any case the amount you will be charged will be shown on the overview of the order. Peecho is liable for this payment process. As soon as Peecho indicates that your buying process has been completed it will wind up your order.

Any enquiries concerning the ordering and payment process should be addressed to Peecho. Please see www.peecho.com for contact details.

(3) You can only acquire property of any delivered good until payment has been fully made.

§ 4 Right of Cancellation

(1) Under German law consumers as defined in § 13 of the German Civil Code (BGB) have a right of cancellation in case of distance selling contracts (§§ 312 g, 355 BGB). This statutory right to cancel for distance selling contracts does not exist or lapses prematurely especially in the fallowing cases:

(2) The delivery of newspapers, journals or magazines with the exception of subscription contracts in reference to § 312 g II sentence 1 No. 7 BGB. This means that there is no right to cancel your contract in case you order a printed copy of our Touchpoint-journal. Any order of the printed version of the Touchpoint-journal is therefore binding and you cannot revoke the offer you placed.

(3) The supply of digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.G. on a CD or DVD) if the consumer expressly accepts and at the same time confirms prior to his order that we should begin delivering the content right after the conclusion of the contract. Furthermore a cancellation is no longer technically possible once delivery has started. By ordering a digital copy of our Touchpoint journal (“Download PDF”) you accept and confirm that we should start delivering the content in the moment of concluding the contract.

§ 5 Statutory warranty rights

(1) Customers in the European Union (EU) have statutory warranty rights referring to the applicable legal regulations, in particular to §§ 434 ff. BGB.

(2) To make a complaint or make use of these warranty rights please contact us at Service Design Network gGmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, or via Email at info@service-design-network.org.

§ 6 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for our legal representatives and vicarious agents.

(3) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 7 Final provisions

(1) The language of the contract shall be English.

(2) All contracts are governed by German law to the exclusion of the UN-Convention on Contracts for the International Sale of Goods (CISG).

(3) This choice of law only applies to consumer only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfilment for delivery, performance and payment is Cologne if the customer is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016 the European Commission provides you an European Online Dispute Resolution platform. Our email address is info@service-design-network.org.

Terms & Conditions - Service Design Global Conference

§ 1 Introduction

(1) We, the Service Design Network (SDN), invite you to the Service Design Global Conference (SDGC). The conference begins with the Exclusive SDN Members Event as pre-event for SDN members only and is followed by two conference days. You can find all necessary information on our website www.service-design-network.org/sdgc/sdgc17.

(2) Consider that by booking your participation in the Service Design Global Conference (SDGC), you agree to be bound by these terms and conditions.

§ 2 Scope of applicability

(1) The following conditions of ticketing govern the sale of our conference-tickets to you.


(2) Please read through our conditions carefully before you place an order on this website.

(3) We may change these terms and conditions at any time without your notice by updating this contend and if you continue to access or use this website we will consider that you have accepted any changes.

§ 3 Types of Tickets

(1) For your attendance at the SDGC SDN provides different types of tickets as you can learn from our website www.service-design-network.org. In order to buy a ticket, please go to SDGC17 Tickets and click on the BUY NOW! button. Then you will be linked to another website where you choose your type of ticket and fill in your invitee information. The Service Design Network does not consider PhD candidates as students therefore as a PhD candidate you are not entitled to register for a student ticket. Please see § 4 for details.


(1.1) Members
If you are a SDN-Member and own a membership either as a SDN Student-Member or a SDN Professional-Member you will get a discount on your ticket. The ticket is valid for 2 days of conference. You will find your ticket discount-code in your personal member-account on our SDN-website. Depending on the ticketing system in use an individual ticket discount-code might be send to your provided email address. This code is part of the invitee information and needs to be filled in amongst the invitee information when starting the ticket-buying-process.
As a Member you also have admittance to our Members-Day which is a half-day-pre-event, starting one day before the official commencement of the conference/event. The event officially starts with the first day of the conference. You also have admittance to the Members-Reception. Members-Reception is a network-event following the Members-Day. In order to take part in the Members-Day and/or the Members-Reception, you need to register separately. Please note that there is limited availability. There is no legal right to claim admittance.
Student-Members need to show a valid student ID at the counter of the event in order to attend the conference. 
(1.2.) Non-Members
Non-Members are considered as people or institutions that do not own a SDN-Membership.


(1.2.1.) Professional Non-Member and Student Non-Member
Your ticket only includes admittance to both days of the conference.


(1.2.2.) 
Buying a Professional-Pack-ticket you have admittance to both days of the conference. Moreover you will get a SDN Professional-Membership for one year. Please see the T&C Membership for details. Included in this pack is admittance to our Members-Day which is a half-day-pre-event, starting one day before the official start of the conference/event. The event officially starts with the first day of the conference. You also have admittance to the Member-Reception. Member-Reception is a network-event following the Exclusive SDN Members Event. In order to take part in theExclusive SDN Members Event and/or the Member-Reception, you need to register separately. Please note that there is limited availability. There is no legal right to claim admittance.


(1.2.3.) Buying a Corporate Pack you will get a total of 5 tickets for the conference which you can spread amongst your firm. You have to register the respective persons within the buying-procedure. You have the possibility to edit this information and change the persons attending our conference until one week prior to the official start of the event. Those 5 registered people of your firm have admittance to both days of the conference. Moreover you will get one SDN Professional-Corporate-Membership for one year. Please see the T&C Membership for details. This pack includes admittance to our Members-Day which is a half-day-pre-event, starting one day before the official start of the conference/event. The event officially starts with the first day of the conference. You also have admittance to the Members-Reception. Members-Reception is a network-event following the Members-Day. In order to take part in the Members-Day and/or the Members-Reception, you need to register separately. Please note that there is limited availability. There is no legal right to claim admittance.


(1.2.4.) 
For our “early birds” we offer special ticket prices since the programme is not formatted at that time. Registration period as well as availability are limited. There is no right to cancel or return your ticket. You may transfer your ticket. Please see § 8 for details.

§ 4 Conclusion of Contract and Delivery

(1) Regarding our ticket-buying-process we make use of our cooperation-partner “Event Touch”. “Event Touch” is a leading event booking service provider processing our whole booking process.


(2) After filling in the invitee information on this secured website you need to give us further registration information. You have to insert all required information to proceed with your booking. 
Please make sure that this information is valid and true. SDN reserves the right to refuse your admittance in case of false information. Having read through and confirming our T&C you can choose your way of payment.


(3) The ticket-offers presented on our website are made without obligation, and are not offers within the meaning of the law. If customers wish to acquire a ticket for the selected event, they must initiate the ticket-buying-process by entering the invitee information.


(4) By clicking the “Buy Now”-button you send us a legally binding offer to buy the chosen ticket from us.


+(5) By sending you our confirmation Email we accept your offer to buy. This Email especially contains a summary of your registration information as well as your confirmation code. Please check the listed information and use the provided link which you can find beneath your registration information within the confirmation Email for amendments.

(6) The offered price for the online-ticket is the final price including VAT.

§ 5 Payment

(1) To complete your registration and the ticket-buying-process you have the option to choose between different payment methods: Credit-Card (VISA, MASTER, DISCOVER), PayPal or Invoice.


(2) The secured online payment process via credit card will be provided by Paypal. For details see the Paypal T&C.

(3) In case you want to pay via PayPal, you have to select this payment option on the Event Touch website. You will be informed to complete the payment via PayPal within the next 20 minutes after clicking the “Buy Now” button. Afterwards Event Touch will transfer you directly to a PayPal login-website. If time runs out without logging in and completing the PayPal transaction, your registration will not be executed. In this case your provided data will be saved in order to finish the payment-process at a later point in time. The payment will be done via PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449, subject to the conditions of use which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, in case the Client does not have a PayPal account, subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.


(4) Payment via invoice is only possible until 4 weeks prior to the official start of the event. The event officially starts with the first day of the conference. If you choose an invoice as payment method we will provide a link to your billing information in our confirmation Email. The amount invoiced will be due immediately on receiving the confirmation Email and must be transferred to our bank account within 14 days after receiving this Email. In case you are late in making the payment, we may charge interest on account of delay to the tune of 5% points above the base rate published by the Deutsche Bundesbank in the Federal Gazette [Bundesanzeiger]. We reserve the right to produce evidence of greater losses. If the amount invoiced will not flow into our account 2 days prior to the official start of the event at the latest, we reserve the right to refuse your admittance to the conference.

§ 6 Cancellation policy


If you are a consumer you have a right to cancel your order basically in reference to §§ 312g, 355 of the German Civil Code (BGB). Considering contracts which involve ticket orders any right of consumers to cancel may lapse prematurely. In accordance with § 312g II sentence 1 No. 9 BGB there is no right of cancellation your ticket order. Once you bought a ticket, you are obliged to pay for it.

§ 7 Refund Policy

(1) In terms you are unable to attend our conference, it is necessary to contact us and inform our employees about these circumstances by no later than 30 days prior to the official start of the event. A cancellation fee of 70 % of the paid ticket price will apply. In terms you contact us and inform our employees about these circumstances less than 30 days prior to the official start of the event, no refund will be payable. Please consider that you may have the option to transfer your ticket to a third-party (read below § 8).


(2) Early-bird-ticket: In case you booked an “early-bird”-ticket there is no refund possible.


(3) No refunds will be given to you if you fail to attend our conference for whatever reason regardless to (1).

§ 8 Right to transfer the Ticket


(1) One week prior to the official start of the event you may transfer your ticket to a third party.


(2) In order to transfer your ticket you need to click on the link (“Click here to edit your registration details”) which you find beneath your registration information within the confirmation Email and insert the third party’s personal information instead of yours. For this action the confirmation code is necessary.


(3) The third party must have the same status as you do and hypothetically must be able to choose the same type of ticket if he wanted to buy a ticket himself. For example a SDN Student-Member-Ticket can only be transferred to another SDN Student-Member with a valid student-ID.

§ 9 Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.


(2) We will perform any services with reasonable skill and care.


(3) Liability for claims of damages for contractual, quasi-contractual, tortious or other legal grounds is excluded.


(4) The above exclusions and limitations of liability will also apply in favour of our employees, agents and servants and other third parties used by us in the performance of the contract.


(5) Limitation of liability does not apply in case life, body or health is harmed or if harm is due to willful misconduct or grossly negligence or if the breach is due to non-fullfilment of an essential cardinal obligation; it will not apply if we have given a guarantee; nor will it apply for damages which are to be compensated under the German Product Liability Act (Produkthaftungsgesetz). In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.


(6) Furthermore other mandatory legal claims on liability remain unaffected.

§ 10 Conference / Workshop Content

In connection with all presentations, workshops and other SDN-services during the conference we do not accept responsibility for the provided content. Opinions expressed are those of individual speakers and not necessarily those of SDN.

§ 11 Change of the Programme / Cancellation of Event

(1) We reserve the right to make changes to the programme of the event. A change will be made for example in case an announced speaker is unable to attend the event and needs to be replaced.


(2) In case of cancellation or postponement (in time and place), we will inform you by sending an Email to the address that you shared with us in your invitee information at any time prior to the date of the event. In these cases you will be entitled to withdraw from the contract.


(3) SDN reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of SDN’s control. We shall not be held liable or cover your expenses for any breach of contract or tort resulting from such an event.

§ 12 Filming and Sound Recording

(1) We reserve the right to film, record or photograph at the event for marketing purposes. By attending our conference you agree to be filmed, recorded and/or photographed. Furthermore you agree to the use of videos, recordings or images, in which you may be heard or seen. In addition you give us permission to share and store these contents on third-party platforms. If you do not want to be portrayed, please inform the photographer at the event.


(2) It is prohibited to make videos on our event.


(3) You may take photos for your personal use only. Commercial use is only allowed with written prior permission by our authorized person.

§ 13 Data Protection


(1) We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research only relating to this event. In order to do this we may share your information with our business partners.


(2) Please consider that Event Touch provides you with the whole ticket-ordering and -payment process. We only use your personal data to organize and perform this event. You can find more information about how Event Touch handles your data here. We do not have any impact on the data-handling of Cvent. If you have any queries about this, please contact us at conference@service-design-network.org.

§ 13 General Notices

1) The language of the contract shall be English.


(2) All contracts are governed by German law to the exclusion of the UN-Convention on Contracts for the International Sale of Goods (CISG).


(3) This choice of law only applies to consumer only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.


(4) In case the Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.


(5) Your conflicting or supplementary general terms and conditions will not form a component of the contract.


(6) If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.


(7) With the beginning of 2016 the European Commission provides consumers a Link to the platform of the European Commission – an European Online Dispute Resolution platform. Our Email-address is conference@service-design-network.org. All enquiries relating to these Terms and Conditions should be directed to the above Email-address.