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SDN Chapter News Service Design Global Conference 2024

Service Design Global Conference 2024

The Service Design Global Conference 2024 (SDGC24), a global event for professionals and design enthusiasts alike, will be happening in Helsinki next Autumn 2024.

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SDN Chapter News Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

Highlights from the Webinar “Crowd Innovation for Better Services” with Vanessa Monstein.

We are excited to share the full recording, clips and additional resources based on the talk and Q&A with Vanessa Monstein on how service designers can use open innovation to create better services.

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SDN Chapter News Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

Highlights from the Webinar: “Product Demo and Journey Management Q&A” with Jochem van der Veer

We are excited to share the full recording, clips and additional resources based on the conversation with Jochem van der Veer on how to get started in Journey Management with tools like TheyDo.

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SDN Chapter News Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

Highlights from the Webinar: “Setting the scene with Service Design” with Emmanuel Fragnière

We are excited to share the full recording, clips and additional resources based on the conversation with Emmanuel Fragnière on how service designers can use theatre-based approaches to prototype new services.

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SDN Chapters Service Design Award 2023 - The Finalists

Service Design Award 2023 - The Finalists

The SDN has announced Service Design Award 2023 finalists!

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SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

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SDN Global News Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

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SDN Chapter News Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

Highlights from the Webinar: The Future of In-House Service Design: Insights from Marc Fonteijn

We are excited to share the full recording of the one-hour conversation with Marc Fonteijn, the host of the Service Design Show and creator of Circle.

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SDN Global News Touchpoint  Vol. 14 No.1 The Employee Journey | Roundtable

Touchpoint Vol. 14 No.1 The Employee Journey | Roundtable

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading
SDN Global News Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapter News Highlights from the Webinar: Storytelling and Service Design a primer with Romain Pittet

Highlights from the Webinar: Storytelling and Service Design a primer with Romain Pittet

We are excited to share the full recording of the one-hour conversation with Romain Pittet, a communication consultant and storytelling educator. During the session, Romain introduced the concept of Storytelling and how Service Design practitioners can benefit from it. The webinar was followed by a Q&A session where participants asked questions.

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SDN Chapter News Cathy Huang, Speaks at Forum World Industrial Design Day 2023

Cathy Huang, Speaks at Forum World Industrial Design Day 2023

as member of SDN Shanghai chapter Cathy Huang was invited to speak at The Global Design Leaders Summit in Shenzhen, 29 June 2023.

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SDN Global News Service Design Award 2023 - Deadline Extended

Service Design Award 2023 - Deadline Extended

Great news, designers! Our call for the Service Design Award has been extended! You now have the chance to submit your Service Design project until Friday, 14 July 2023 (23:59 CEST)!

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Industry News SDN Academy | Coming Up this Summer!

SDN Academy | Coming Up this Summer!

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

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SDN Chapters Call for Volunteers -  Service Design Global Conference 2023

Call for Volunteers - Service Design Global Conference 2023

Want to take part in the most important event the service design community attends all year? We need you!

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