In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.

We are excited to share a summary, the shared resources and a list of people to connect with based on what happened in this lovely community meetup that was organized and facilitated by Service Design lover France Hémain.

Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.

We are pleased to announce the newest on-demand course from the SDN Academy: Branding for Service Design with AI Tools. Access opens on January 20, 2025. Save up to 20% with the pre-sale now! This on-demand course lets you learn at your own pace, with two in-depth lectures covering essential topics facilitated by our trainers Fiona Myles and Javier Garcia.

Designing from Within—Touchpoint Vol.15 No.3 is out!

A summary of the SDN Netherlands chapter event that was held on November 19, 2024

We are excited to share the entire recording and transcript of this event with Swiss Service Design Educator and Breath Work specialist Nils Solanki.

Service design and product management are two powerful disciplines that share a common goal: delivering value to users and organisations.

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In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2024 winners and finalists!

Here’s what’s coming up at the SDN Academy this autumn and winter! Unlock the power of AI to create innovative services, dive into service design leadership, gain a broader perspective on strategic design, master service design implementation, or elevate your journey management skills. We've got you covered!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

The SDN has announced Service Design Award 2024 finalists! Join us in the Public Choice Award, and vote for your favourite project!

We are excited to share the entire recording and additional resources based on this event with Swiss Service Design educator Daniele Catalanotto.