We are excited to share a summary, the shared resources and a list of people to connect with based on what happened in this lovely community meetup that was organized and facilitated by Service Design lover France Hémain.
Links mentioned during the hangout
People to connect with
These are the direct profiles of a few of the Service Design enthusiast that participated in the session and that are eager to meet other like-minded humans:
Event Summary:
What Happened at the Second Edition of Meet the Community?
In short:
Service designers from around the world came together for a an event organized by France Hémain where they go the chance to meet each other in an alternative and playful way.
A Playful Start
The second edition of the Meet the Community events by the Swiss Service Design Network kicked off with a warm welcome. Service designers and practitioners, mainly from Switzerland but also globally, gathered to connect and have some fun. The event began with introductions and an icebreaker game called Two Truths, One Lie. This playful activity helped everyone get to know each other in a playful way.
Research Bingo
Next, participants were divided into three groups to play a creative game called Research Bingo, designed by France. This game had teams competing to complete a bingo row by matching items to topics only Service Design nerds truely understand on the board. It was an inventive way to engage everyone and foster teamwork.
Playful Networking
After the game participants had the chance to exchange contacts, paving the way for future connections and collaborations in their service design journeys. The games helped identify potential companions who resonated with their interests.
Relaxed Hangout
As always, the session ended with a casual hangout. People could talk freely about all things service design, ask questions, and share knowledge in an unrecorded setting that encouraged deeper conversations.
Thank you France
A big thank you to France for organizing such a delightful event and creating a beautiful FigJam board. His efforts made this session a memorable experience for the worldwide service design community.
Written with AI help This event summary is based on an audio note that was rewritten using Audiopen and was then review by hand.
On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.
Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 3 is now open.
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