Do You Understand the Impact You're Having on Your Team and Organisation?

Well then—it’s time to find out!

Taking the time to reflect on your strengths, weaknesses, and leadership style is essential if you want to lead with intention. Understanding how your actions, decisions, and communication affect those around you is the first step in creating a positive and productive work environment.

In today’s fast-paced and ever-evolving workplace, leadership is more complex—and more critical—than ever. Whether you're guiding service design teams in traditional settings or agile organisations, mastering the art of leadership is key to driving real impact.

That’s where the Service Design Leadership Lab comes in.
This four-module learning journey is designed specifically for current and aspiring leaders in service design, UX, and adjacent disciplines. It blends theory with practice, offering a powerful and holistic approach to leadership that equips you to lead with confidence and clarity.

Five Reasons to Join the Service Design Leadership Lab:

1. Develop Your Leadership Holistically
This course goes beyond task management. You'll explore three essential dimensions of leadership: leading yourself, leading your team, and leading your organisation. Through self-assessments and peer reflections, you'll gain a deeper understanding of your personal leadership style—while learning how to inspire and guide others.

By the end, you’ll walk away with a stronger sense of your role as a leader and a clear vision for how to elevate your impact.

2. Practical Tools for Real-World Challenges
You won’t just talk about leadership—you’ll learn how to do it. The course equips you with a comprehensive Transformation Architect Toolbox and Playbook that’s packed with actionable strategies and proven frameworks. From enhancing team dynamics to embedding service design across your organisation, you’ll have the tools to face challenges head-on and drive meaningful change.

3. Immersive, Hands-On Learning
Say goodbye to passive learning. This course is designed to keep you engaged every step of the way. You’ll take part in inspiring lectures, case clinics, interactive group work, and peer-to-peer reflection sessions—all designed to help you apply what you’re learning in real time.

You won’t just gain knowledge—you’ll build the skills and confidence to put it into action.

4. A Supportive Space to Connect and Grow
Leadership can feel lonely at times, especially when navigating complex challenges. That’s why this course creates a safe and supportive environment where you can connect with like-minded leaders. With a cohort capped at just 16 participants, you’ll build strong, lasting relationships.

You’ll also be paired with a course "buddy"—a fellow participant to reflect with, share insights, and support each other throughout the journey.

5. Become the Leader People Want to Follow
Leadership is ultimately about influence—and the kind that inspires trust, creativity, and collaboration. This course helps you become the kind of leader others are excited to follow.

You’ll learn how to nurture a creative mindset, lead with empathy, and build a team culture rooted in openness and innovation. These are the qualities that set great leaders apart—and we’ll help you develop them.

Ready to take the next step in your leadership journey?

Join us on 4 June for the Service Design Leadership Lab at the SDN Academy!