This guide brings together the principles of service design with their practical application within various environments, ideal for those looking for a theoretical, contextual and practical guide to the subject.
Part I: Understanding Services goes through essential service design concepts and critical aspects, while Part II: The Service Design Process gives a methodological overview, including case studies that follow a particular project and include an interview with those involved.
SDN members receive 30% off 'An Introduction to Service Design'. Login to find your discount code at your member’s dashboard and use the code at checkout on www.bloomsbury.com. Discount is valid until 31 December 2018 on both paperback and eBook editions.