Gerry Scullion of ThisIsHCD interviewed Marc Stickdorn of More Than Metrics at SDGC19. More Than Metrics was the in-kind sponsor of the global conference in Toronto.
Gerry Scullion of ThisIsHCD interviewed SDGC19 speaker Dr. Josina Vink of Oslo School of Architecture and Design (AHO) on an alternative model of service design in which shaping social structures is at the very core.
Gerry Scullion of ThisIsHCD interviewed SDGC19 workshop facilitators Antonio Starnino & Antonio Iadarola on designing innovation spaces.
Gerry Scullion of ThisIsHCD interviewed SDGC19 workshop facilitator and SDN Portugal member Laura Lorenzo where she talked about what to do when your workshop topic is considered a taboo?
With the global conference approaching, we got in contact with one of the conference's organisers, Chris shared with us his valuable insights and 'sneak peaks' on this year's edition of the conference.
In anticipation of the Service Design Global Conference in October we spoke to Shannah Segal, one of the local organisers of the conference. Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto. And get excited about the conference!
A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, trainee at Playmobil who is one of the Project Managers and has been working on the sub-brand since its conception.
Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships.
Modern Human and Tesco Bank won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern Human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.
The 2018 winner of SDN's Service Design Award, Fjord and West Midland Police, worked together in developing a transformational programme that helped the UK-based force meet current and future policing needs, manage citizen expectations and reduce cost across its operations.
Here is the winner of the Service Design Award 2018 non-profit category. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector through service design in collaboration with citizens.
We met Julianne for the first time during the SDGC17 in Madrid. Back then she gave a talk about a very down to earth case where service design had made a difference. Then, at SDGC18 we had the chance to listen to her talk as an advocate for service design in general seeing her growing expertise and evolution into a seasoned expert. This is a truly inspirational example for governments all over the world!
As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things.
This year’s conference theme was ‘designing to deliver’. Implementation is often mentioned as the biggest challenge in the field of service design. Listen to some very inspiring SDGC18 speakers & attendees for great off-stage insights.
Marc Stickdorn, author of 'This Is Service Design Thinking' and 'This Is Service Design Doing' talking about tools and ways on how to implement Service Design in large organisations.
Listen to this ARENA live episode of the Service Design Podcast to learn how and why Service Design can be implemented in educational processes.
