As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that exceed the expectations of people. So in order to offer the best services, companies can do two things.
This year’s conference theme was ‘designing to deliver’. Implementation is often mentioned as the biggest challenge in the field of service design. Listen to some very inspiring SDGC18 speakers & attendees for great off-stage insights.
Marc Stickdorn, author of 'This Is Service Design Thinking' and 'This Is Service Design Doing' talking about tools and ways on how to implement Service Design in large organisations.
Listen to this ARENA live episode of the Service Design Podcast to learn how and why Service Design can be implemented in educational processes.
We can’t believe it's already our 25th episode! In september 2016 we published the first episode. Not sure where this adventure would lead us we decided to just give it a try!
Together with the city of Rotterdam, the service design agency Muzus won the award for organisational impact in the public sector. The city of Rotterdam is offering a mobility service to people with special needs to make sure they get to where they want.
In this episode we are speaking to Hyunyim Park who won together with her team the Service Design student award for business innovation in the private sector. Together with Jaehyun Park and Culainn Boland Shanaha they designed the Smart Black Taxi Service Flo to tackle the London’s air quality.
In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director of Service Design, Innovation and Strategy at Telus and Chris Ferguson is founder and CEO of Service Design agency Bridgeable. Together they won the award for redefining the TELUS Renewals experience.
Ella Walding won the Service Design Student Award in 2017 for her graduation project at the Royal Collage of Art in London. Together with the government of Malta she developed a set of Service Design tools aimed to create change in the organisation. These tools can be found at servizz.gov.mt. After her studies Ella started working as a service designer at innovation unit.
The Service Design Award 2017 for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie Primary School. We had the great opportunity to have both Mel Edwards, co-principal at DMA and Wendy Cave, principal at the Macquarie Primary school together on the show.
Chris is a Service Design Strategist and the founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work with some of the largest organisations in sectors like healthcare, telecom and government. Together with their clients they deliver great customer experiences through designing organisational and service-system level changes inside these companies.
We chose blockchain as the topic for our latest ARENA event and we recorded the round table conversation with the speakers.
We were happy to join the Global Service Design conference again this year. During the conference we talked to speakers, volunteers, organisers from all over the worldand many more. You can find a compilation of all these interviews and our own recap here.
Tanarra Schneider is group director at Fjord Chicago, where she leads a large team of talented people. She loves keeping teams motivated to design new services and businesses. She is passionate about design as well as food, dancing and being a mom.
This year in Madrid will mark the tenth edition of the Service Design Global Conference. We talked to Birgit Mager, Alex Nisbett, and Jamin Hegeman about 10 years of Service Design conferences.
Per Kristiansen is one of the people who helped make Lego Serious Play into what it is today. As partner at Trivium he goes around the world training people to be Lego Serious Play facilitators.
