Latest case studies

Healthcare eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Retail Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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Government Leaving Care Service

Leaving Care Service

This project is the winner of the Service Design Award 2016 for Best Student Project.

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Government From enforcing rules, to helping businesses succeed

From enforcing rules, to helping businesses succeed

A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.

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Tourism Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

Nocowanie.pl. Mapping online user journey for a biggest Polish booking service

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

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Retail Opening of the first IKEA for Business worldwide - designing participants journeys

Opening of the first IKEA for Business worldwide - designing participants journeys

IKEA for Business in Warsaw (Marszałkowska 89) is a first worldwide independent retail outlet that is dedicated to business owners outside of a local store.

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Government Design Thinking in Essex County Council

Design Thinking in Essex County Council

Essex County Council is one of the largest local authorities in the UK. They see the value in a user-centred approach to policy design and invited PDR to help them kick-start a programme of work.

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Healthcare People’s Pharmacy

People’s Pharmacy

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.

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Latest case studies

Retail The Business dream for the city of Carouge

The Business dream for the city of Carouge

The Agency Enigma conducted a Foresight and Service Design analysis of businesses in the city of Carouge, including the current context, upcoming trends and various expectations for the future.

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Government On the Same Page

On the Same Page

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector, Student work.

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Case Study IoT Service Kit- Futurice GmbH

IoT Service Kit- Futurice GmbH

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

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Other Kingdom- Knight Moves

Kingdom- Knight Moves

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

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Government Radical Change- Doberman

Radical Change- Doberman

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

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Case Study Innovating in Cancer Care

Innovating in Cancer Care

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector and Methodology Student work.

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Case Study Kudoz: a new learning platform with & for people with cognitive disabilities - InWithForward

Kudoz: a new learning platform with & for people with cognitive disabilities - InWithForward

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

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Case Study In Their Shoes

In Their Shoes

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Student work.

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