Latest case studies

Case Study HIZA Case Study by Carolina Pizatto Girardi

HIZA Case Study by Carolina Pizatto Girardi

The Elderly Hospital of Curitiba, in Brazil - Hospital do Idoso Zilda Arns (HIZA) had a series of issues that were negatively affecting their patients satisfaction yet weren’t known by the hospital directors. This project identified and mapped all of the service’s weaknesses, and delivered co-created solutions for each of them.

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Case Study Uniform Strategisk Design AS: NSB Train Replacement services

Uniform Strategisk Design AS: NSB Train Replacement services

In 2014, around 15.1 million train passengers in Norway were affected by “planned” and “unplanned” train traffic problem causing delays and deviations. In latter situations, train passengers are offered bus transport as a replacement for their train journey, commonly known as “Buss for tog” (Rail replacement bus). In autumn 2014, NSB and Uniform started working on a service design project comprising qualitative insight collection and mapping the customer experience during both “planned” and “unplanned” deviations.

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Case Study Doblin Deloitte and the Department of Veteran Affairs

Doblin Deloitte and the Department of Veteran Affairs

In 2015 in the midst of increased public scrutiny, a loss in Veteran confidence and a lack of employee engagement, VA took enterprise level action to address barriers in serving Veterans and their families. Together as a team,Doblin Deloitte, the Veterans Experience Office and VA collaborators engaged Veterans, employees, and stakeholders in a three step approach to help improve Veterans’ experiences with service delivery at VA.

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Case Study Essense: Service Design Airport Experience - Commercial Journey Vision

Essense: Service Design Airport Experience - Commercial Journey Vision

Essense worked closely with the Consumer Marketing team at Schiphol Group (Amsterdam Schiphol Airport) to develop a customer experience vision for all touch-points of the entire passenger journey across digital and physical channels, from buying a ticket to boarding a plane.

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Case Study Apitropik: Mahi-Mahi project

Apitropik: Mahi-Mahi project

How to move from serving food to designing an experience. This project was born in May 2016. The client, a catering company from the Basque country in Spain, named Askora, wanted to improve their services for school canteens. They saw that having a quality product was not enough. It was time to rethink school canteens in their entirety.

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Case Study Money Coaching at Capital One

Money Coaching at Capital One

Financial services are undeniably being disrupted by technology. But what other value should banks provide to their customers beyond technological efficiencies? For people who are making a big life change, feeling overwhelmed with their current financial situation, or just a little stressed about money, Capital One Money Coaching can help.

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Retail The Business dream for the city of Carouge

The Business dream for the city of Carouge

The Agency Enigma conducted a Foresight and Service Design analysis of businesses in the city of Carouge, including the current context, upcoming trends and various expectations for the future.

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Government On the Same Page

On the Same Page

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector, Student work.

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Latest case studies

Case Study IoT Service Kit- Futurice GmbH

IoT Service Kit- Futurice GmbH

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

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Other Kingdom- Knight Moves

Kingdom- Knight Moves

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

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Government Radical Change- Doberman

Radical Change- Doberman

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

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Case Study Innovating in Cancer Care

Innovating in Cancer Care

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector and Methodology Student work.

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Case Study Kudoz: a new learning platform with & for people with cognitive disabilities - InWithForward

Kudoz: a new learning platform with & for people with cognitive disabilities - InWithForward

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

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Case Study In Their Shoes

In Their Shoes

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Student work.

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Case Study Project Circular Opendesk

Project Circular Opendesk

This project was a student finalist for the Service Design Award 2016 in the category: Commercial, Student work.

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Government Greenhouses- prototyping change- Transformator Design Group AB

Greenhouses- prototyping change- Transformator Design Group AB

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Public Sector.

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