Four geographically separate medical clinics with different functions and staff were being consolidated into one location, creating challenges in change management and user unfamiliarity with the interior design process. They needed support to bridge between disciplines in this complex redesign procress.

A leading telecommunications company wish to develop a customer-centric digital insurance offering, increase conversion rates, and seamlessly integrate with existing telecom services.

Enhancing primary healthcare delivery in Andhra Pradesh by equipping Community Health Officers (CHOs) at Health and Wellness Centres with tools and training to educate caregivers, foster health-seeking behaviours, and improve outcomes in underserved communities.

In Africa, 350 million people lack banking access due to cost, complexity, and trust. In South Africa, 6 million people are “underbanked”, and 12 million are “unbanked”. Cash is risky and costly. Absa, a major African bank, is poised to drive financial inclusion, reducing poverty and boosting prosperity.

Thoughtworks is a leading technology consultancy, operating in 19 countries with 10,000 employees. Following a period of rapid growth during which our workforce nearly doubled, the pandemic reshaped how employees connected with each other and the business. Our IPO in 2021 marked another significant turning point, redefining business expectations and transforming how we operate.

Action Lab led ideation activities with people with disabilities & other stakeholders to develop new social housing models that are affordable and that help residents combat social isolation.

With an aging population and increasing demand for caregivers, the caregiving industry faces significant challenges: unregulated practices, high turnover rates, and a lack of standardization. For New Life Group, a leading enterprise, navigating market disorder while providing professional, patient-centered care is crucial.

The project aims to review and redesign the adoption service experience to enhance adoption rates, alleviate shelter pressures, and spread successful practices to other shelters across Taiwan.

The fashion industry's dark side: Clothing donations pollute landfills and harm developing countries. "What Can I do!?" offers a sustainable solution by fostering community and empowering consumers.

East London Cares are an amazing organisation who do work to combat loneliness, through running social clubs and fostering friendships. But they have capacity which isn’t being taken advantage of; they’re looking to adapt their service in order to attract more people, encourage sustainable engagement, and foster more social connections.

Design a strategy to ease the fears and doubts parents had while experiencing this new educational model.

Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?

Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.

Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.

How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?

What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?