Latest case studies

Case Studies: Healthcare The People’s Pharmacy Adopts New Approach in Finnish Healthcare Market

The People’s Pharmacy Adopts New Approach in Finnish Healthcare Market

11 January 2018

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.

Service Designer: Hellon

Service Provider: Yhteistyöapteekit (YTA)

Industry: Healthcare

Case Study DMA: Implementing Service Design Methods In Australian School

DMA: Implementing Service Design Methods In Australian School

01 January 2018

Service Designer: DMA

Service Provider: Macquarie Primary School

Industry: Education

Case Study Muzus: Reimagining Mobility Services Based on Personas

Muzus: Reimagining Mobility Services Based on Personas

01 January 2018

Service Designer: MUZUS

Service Provider: Municipality of Rotterdam

Industry: Transportation

Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience

01 January 2018

Service Designer: Bridgeable, with in-house team

Service Provider: TELUS

Industry: Telecommunication

Case Study Servizz Design: New Tools Aims to Create Change in Malta Government

Servizz Design: New Tools Aims to Create Change in Malta Government

01 January 2018

Service Designer: Royal College of Art, Student

Service Provider: Royal College of Art, Student

Industry: Government

Case Study Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge

Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge

01 January 2018

Service Designer: Royal College of Art, Student Team

Service Provider: Transport for London

Industry: Transportation

Case Study GSA & RBS: Future Bank 2025 - According to Generation Y

GSA & RBS: Future Bank 2025 - According to Generation Y

31 December 2017

Service Designer: Glasgow College of Art, Student Team

Service Provider: Royal Bank of Scotland

Industry: Financial Services

Case Study Factory NextGen: Innovating Through Generational Skill and Idea Exchange

Factory NextGen: Innovating Through Generational Skill and Idea Exchange

14 December 2017

Service Designer: Royal College of Art, Student

Service Provider: SME manufacturing organisations in Taiwan

Industry: Manufacturing

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Latest case studies

Case Study Communi.care: Enhancing Patient Experience and Maximising Support Services

Communi.care: Enhancing Patient Experience and Maximising Support Services

14 December 2017

Service Designer: Universidad de Los Andes, Student Team

Service Provider: Fundación Santafé de Bogotá (FSFB) university hospital

Industry: Healthcare

Case Study HIZA: Reducing Patient Anxiety in Hospital Designed for the Elderly

HIZA: Reducing Patient Anxiety in Hospital Designed for the Elderly

14 December 2017

Service Designer: Universidade Federal do Paraná, Student

Service Provider: Hospital do Idoso Zilda Arns, Curitiba

Industry: Healthcare

Case Study Railway Implements Service-Oriented Approach to Enhance Customer Experience

Railway Implements Service-Oriented Approach to Enhance Customer Experience

14 December 2017

Service Designer: Uniform Strategisk Design AS

Service Provider: Norwegian State Railways (NSB)

Industry: Transportation

Case Study Doblin Deloitte: Delivering an Emotionally Satisfying Veteran Experience

Doblin Deloitte: Delivering an Emotionally Satisfying Veteran Experience

14 December 2017

Service Designer: Doblin Deloitte

Service Provider: United States Department of Veteran Affairs

Industry: Government

Case Study Essense: Service Design Airport Experience - Commercial Journey Vision

Essense: Service Design Airport Experience - Commercial Journey Vision

14 December 2017

Service Designer: Essense

Service Provider: Schiphol Group - (Amsterdam Schiphol Airport)

Industry: Transportation

Case Study Mahi-Mahi Project: Redesigning the In-School Canteen Experience

Mahi-Mahi Project: Redesigning the In-School Canteen Experience

14 December 2017

Service Designer: Apitropik

Service Provider: Askora Plus S.L.

Industry: Commercial Services

Case Study Money Coaching: Capital One Changes Conversation With its Customers

Money Coaching: Capital One Changes Conversation With its Customers

14 December 2017

Service Designer: Capital One

Service Provider: Capital One, Capital One Cafés

Industry: Financial Services

Case Studies: Retail Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders

Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders

06 November 2017

Service Designer: Enigma Lab

Service Provider: The City of Carouge

Industry: Retail

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Your project, our attention
Position yourself as a service design expert
Exposure to the global community

Service Design Network

Case Study Library

Latest case studies

The People’s Pharmacy Adopts New Approach in Finnish Healthcare Market

DMA: Implementing Service Design Methods In Australian School

Muzus: Reimagining Mobility Services Based on Personas

Bridgeable: Redefining the TELUS Renewals Experience

Servizz Design: New Tools Aims to Create Change in Malta Government

Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge

GSA & RBS: Future Bank 2025 - According to Generation Y

Factory NextGen: Innovating Through Generational Skill and Idea Exchange

Latest case studies

Communi.care: Enhancing Patient Experience and Maximising Support Services

HIZA: Reducing Patient Anxiety in Hospital Designed for the Elderly

Railway Implements Service-Oriented Approach to Enhance Customer Experience

Doblin Deloitte: Delivering an Emotionally Satisfying Veteran Experience

Essense: Service Design Airport Experience - Commercial Journey Vision

Mahi-Mahi Project: Redesigning the In-School Canteen Experience

Money Coaching: Capital One Changes Conversation With its Customers

Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders

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