This project is the winner of the Service Design Award 2016 for Best Professional Project.

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

This project is the winner of the Service Design Award 2016 for Best Student Project.

A food safety team from a local government office had an increasing backlog of work, and they had to cut costs. They decided to analyse their service from a customer centric perspective, to understand if there was an alternative approach. They used service design and systems thinking. There are two short videos in the middle of the text, that describe the real outcomes.

FUZERS supported nocowanie.pl in mapping customer journey for the online purchase process from a perspective of owners of hotels, guest houses, rooms for a rent and other accommodation places.

IKEA for Business in Warsaw (Marszałkowska 89) is a first worldwide independent retail outlet that is dedicated to business owners outside of a local store.

Essex County Council is one of the largest local authorities in the UK. They see the value in a user-centred approach to policy design and invited PDR to help them kick-start a programme of work.

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.

The Agency Enigma conducted a Foresight and Service Design analysis of businesses in the city of Carouge, including the current context, upcoming trends and various expectations for the future.

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector, Student work.

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

This project was nominated for the Service Design Award 2016 in the category: Methodology, Professional work.

This project was nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public sector and Methodology Student work.

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Professional work.

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, Student work.