Latest case studies

Case Study Bridgeable: Redefining the TELUS Renewals Experience

Bridgeable: Redefining the TELUS Renewals Experience


Service Designer: Bridgeable, with in-house team

Service Provider: TELUS

Industry: Telecommunication

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Case Study Servizz Design: New Tools Aims to Create Change in Malta Government

Servizz Design: New Tools Aims to Create Change in Malta Government


Service Designer: Royal College of Art, Student

Service Provider: Royal College of Art, Student

Industry: Government

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Case Study Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge

Flo: Smart Black Taxi Service Aims to Tackle London's Air Quality Challenge


Service Designer: Royal College of Art, Student Team

Service Provider: Transport for London

Industry: Transportation

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Case Study GSA & RBS: Future Bank 2025 - According to Generation Y

GSA & RBS: Future Bank 2025 - According to Generation Y


Service Designer: Glasgow College of Art, Student Team

Service Provider: Royal Bank of Scotland

Industry: Financial Services

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Case Study Factory NextGen: Innovating Through Generational Skill and Idea Exchange

Factory NextGen: Innovating Through Generational Skill and Idea Exchange


Service Designer: Royal College of Art, Student

Service Provider: SME manufacturing organisations in Taiwan

Industry: Manufacturing

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Case Study Communi.care: Enhancing Patient Experience and Maximising Support Services

Communi.care: Enhancing Patient Experience and Maximising Support Services


Service Designer: Universidad de Los Andes, Student Team

Service Provider: Fundación Santafé de Bogotá (FSFB) university hospital

Industry: Healthcare

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Case Study HIZA: Reducing Patient Anxiety in Hospital Designed for the Elderly

HIZA: Reducing Patient Anxiety in Hospital Designed for the Elderly


Service Designer: Universidade Federal do Paraná, Student

Service Provider: Hospital do Idoso Zilda Arns, Curitiba

Industry: Healthcare

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Case Study Railway Implements Service-Oriented Approach to Enhance Customer Experience

Railway Implements Service-Oriented Approach to Enhance Customer Experience


Service Designer: Uniform Strategisk Design AS

Service Provider: Norwegian State Railways (NSB)

Industry: Transportation

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Latest case studies

Case Study Doblin Deloitte: Delivering an Emotionally Satisfying Veteran Experience

Doblin Deloitte: Delivering an Emotionally Satisfying Veteran Experience


Service Designer: Doblin Deloitte

Service Provider: United States Department of Veteran Affairs

Industry: Government

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Case Study Essense: Service Design Airport Experience - Commercial Journey Vision

Essense: Service Design Airport Experience - Commercial Journey Vision


Service Designer: Essense

Service Provider: Schiphol Group - (Amsterdam Schiphol Airport)

Industry: Transportation

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Case Study Mahi-Mahi Project: Redesigning the In-School Canteen Experience

Mahi-Mahi Project: Redesigning the In-School Canteen Experience


Service Designer: Apitropik

Service Provider: Askora Plus S.L.

Industry: Commercial Services

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Case Study Money Coaching: Capital One Changes Conversation With its Customers

Money Coaching: Capital One Changes Conversation With its Customers


Service Designer: Capital One

Service Provider: Capital One, Capital One Cafés

Industry: Financial Services

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Case Studies: Retail Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders

Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders


Service Designer: Enigma Lab

Service Provider: The City of Carouge

Industry: Retail

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Case Studies: Government On the Same Page: New Comms Tool Manages Change in Nursing Home Agency

On the Same Page: New Comms Tool Manages Change in Nursing Home Agency


Service Designer: Oslo School of Architecture and Design, Master's degree

Service Provider: Sykehjemsetaten (Nursing Home Agency, Oslo)

Industry: Healthcare

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Case Study IoT Service Kit: Supports Development of Technology-Based Services

IoT Service Kit: Supports Development of Technology-Based Services


Service Designer: Futurice GmbH

Service Provider: Futurice GmbH

Industry: Professional Services/Other

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Case Studies: Other Kingdom: Progressive Gaming Tool Helps Define Service Design Strategies

Kingdom: Progressive Gaming Tool Helps Define Service Design Strategies


Service Designer: Knight Moves

Service Provider: Knight Moves

Industry: Not applicable

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