Latest case studies

Government City of Melbourne, Accessibility- Thick

City of Melbourne, Accessibility- Thick

This project is nominated for the Service Design Award 2016 in the category: Methodology, professional work.

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Case Study Rural mobility 2.0- Yellow Window

Rural mobility 2.0- Yellow Window

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Healthcare Far Beyond Medicine- Aryaú Design

Far Beyond Medicine- Aryaú Design

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Case Study Extreme Customer Orientation In Insurance- Livework

Extreme Customer Orientation In Insurance- Livework

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Government Co-designing the future of the State Library of Victoria

Co-designing the future of the State Library of Victoria

Established in 1854, the State Library Victoria in Melbourne is Australia’s oldest public library and one of the first free public libraries in the world.

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Healthcare Doc Ready: Helping young people make the most of their mental health care

Doc Ready: Helping young people make the most of their mental health care

In collaboration with Enabled by Design, Neontribe and Social Spider, FutureGov partnered with Right Here Brighton and Hove to develop a simple, elegant tool that empowers young people to talk with their doctors about mental health.

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Education Transforming Services Delivery for Students Success

Transforming Services Delivery for Students Success

The University of California, Berkeley, is in the midst of a multi-year program to unify and transform services delivery for students, plus faculty, staff and parents; the Student Information Systems (SIS) Project. The scope is broad and complex.

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Government Lupapiste – Desirable Public Online Service

Lupapiste – Desirable Public Online Service

Applying different kind of permits in Finland has usually been a slow and bureaucratic process.

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Latest case studies

Tourism Travellab – improving the customer experience for transfer passengers

Travellab – improving the customer experience for transfer passengers

How the transfer passenger experience of Helsinki Airport was improved with the help of agile and user-centric approach of service design and the newest methods of live-prototyping

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Healthcare Redesigning breast cancer diagnostics

Redesigning breast cancer diagnostics

This project rethinks the way the Breast Cancer Diagnostic Centre at Oslo University Hospital handles the entire referral and diagnostic process.

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Healthcare People’s Pharmacy

People’s Pharmacy

Yhteistyöapteekit (YTA) is the largest pharmacy chain in Finland comprising over 120 pharmacies around the country. YTA hired Hellon to help it to cope with the radical challenges that the Finnish pharmacy industry is facing.

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Government Reimagining government services for citizens

Reimagining government services for citizens

The Victorian government is interested in pursuing service reform which includes moving towards a ‘digital first’ service model, providing an online experience that can scale and support a better experience for its citizens.

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Healthcare Volunteer service for nursing home residents

Volunteer service for nursing home residents

A buddy system that ensures social care for elderly.

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Retail Helping sweden drink better – not more

Helping sweden drink better – not more

Improving the customer experience of Systembolaget, the Swedish national alcohol monopoly

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Healthcare Fimlab Laboratories

Fimlab Laboratories

Hellon has worked together with Fimlab Laboratories since 2012 on improving the customer experience and the service culture of one of the largest laboratory chains in Finland. Fimlab Laboratories is one of the leading laboratory companies in providing laboratory services, education and research across the central Finland.

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Tourism 15 ways to experience hiking in Ticino

15 ways to experience hiking in Ticino

An integrated service, both physical and digital, capable of enhancing the Ticino hiking experience and guide people on their discovery of the walking trails.

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