Latest case studies

Case Study Designing to Help Save Lives

Designing to Help Save Lives

Identify gaps between the global midwifery education landscape and our existing portfolio, and leverage that into potential high quality service offerings contextualised to needs in new markets, for increased impact on midwifery education globally


Service Designer: Laerdal Medical Midwifery Education team

Service Provider: Laerdal Medical

Industry: Healthcare

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Case Studies: Government Setting a 2030 Vision for Resettlement from Prison into the Community

Setting a 2030 Vision for Resettlement from Prison into the Community

In late 2022, a major UK government department wanted to establish a clear long-term vision for how people in prison are settled into prison, prepared for release and resettled back into the community.


Service Designer: Jeffrey Allen, Isabelle Ohlson, Diana Hidalgo + Policy officials: Harriet Mills, Kate Haseler-Young, Nisha Patel

Service Provider: UK government department and associated agencies

Industry: Government

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Case Studies: Other Award Winning Case Study – Nemo

Award Winning Case Study – Nemo

Creating a national single window for managing maritime traffic in Finland, enabling new services for added commercial value.


Service Designer: Pille Tammejõe, Vesa Lindfors, Heimo Laukkanen, Jukka Lepistö,

Service Provider: Fintraffic VTS

Industry: Commercial Services

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Case Studies: Healthcare Save Time, Save Lives

Save Time, Save Lives

The primary challenge was to transform care for major trauma patients at the hospital who is on a journey becoming a major trauma centre.


Service Designer: Ashleen Nee, Linda Klotzbach, YuYu Sun

Service Provider: Mater Misericordiae University Hospital Dublin

Industry: Healthcare

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Case Study Designing a Climate Action Funding Prog. for the Community Business Sector

Designing a Climate Action Funding Prog. for the Community Business Sector

Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .


Service Designer: Daniel Tuitt – Service Design Lead, Ahsan Khan - Design Director, Phil Spencer –Project Director, Rebeca Torres – Strategic Design Lead

Service Provider: Climate Labs Design Partner with Power to Change

Industry: Other

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Case Study Designing PubMed 2.0 - Part I

Designing PubMed 2.0 - Part I

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”


Service Designer: Victor Udoewa, Andrew Maier

Service Provider: National Institutes of Health (NIH), National Library of Medicine (NLM), National Center for Biotechnology Information (NCBI)

Industry: Government

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Case Study Shenzhen Guangming Jingkou Community “Homestay Breeze”

Shenzhen Guangming Jingkou Community “Homestay Breeze”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In


Service Designer: Emma Yang

Service Provider: Zhejiang University

Industry: Information Technologie

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Case Study Collaborative Futures: Food Futures 2031

Collaborative Futures: Food Futures 2031

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.


Service Designer: Collaborative Futures

Service Provider: Centre for Civic Innovation (Glasgow City Council) / Glasgow School of Art

Industry: Commercial Services

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Latest case studies

Case Study Shopping Sustainably for Groceries Made Easy with Save

Shopping Sustainably for Groceries Made Easy with Save

The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage cons...


Service Designer: Chu-Yi Vuong

Service Provider: Student project (University: National College of Art & Design, MA Service Design 20/21)

Industry: Commercial Services

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Case Study Ensuring the sustainable future of public transportation through SD

Ensuring the sustainable future of public transportation through SD

Design agency Hellon and Helsinki public transport authority HSL have had a 6-year strategic service design partnership.


Service Designer: Hellon, Lotta Julkunen, Ville Manneri, Joakim Eriksson, Sonja Nielsen, Laura Franck

Service Provider: Helsinki region public transport authority (“HSL”)

Industry: Transportation

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Case Study CoronaCheck: Service Design In Times Of Crisis

CoronaCheck: Service Design In Times Of Crisis

To combat this crisis at a national level, the Dutch Ministry of Health, Welfare and Sport assembled a multidisciplinary team to develop a solution to re-open society safely for 17 million inhabitants.


Service Designer: Emilie van Spronsen, Saskia Mosterman, Jette Stuyt

Service Provider: Koos Service Design

Industry: Information Technologie

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Case Study Improving the transition towards a care home

Improving the transition towards a care home

There is a care home staff shortage. The Covid pandemic severely impacted the way of working in care homes.


Service Designer: Emma Schalkers, Oda Landsman, Chris Lueb

Service Provider: RAK - Sigra

Industry: Healthcare

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Case Study Improving Care and Reducing Waiting Time in the Public Health Sector

Improving Care and Reducing Waiting Time in the Public Health Sector

In Chile, the UNDP (2017) identifies public health sector waiting times as one of the main causes of widespread dissatisfaction with the government and loss of confidence in the public sector.


Service Designer: Local chilean university

Service Provider: University’s public innovation lab

Industry: Healthcare

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Case Study An Ambitious Vision for Men’s Health

An Ambitious Vision for Men’s Health

The client in Cleveland, OH sought to reshape the way men engage with health by offering a healthcare, wellbeing, and lifestyle experience tailored for men.


Service Designer: Consulting strategy design team including two design strategists, a business designer, content writer, design intern, project manager, and members of the service provider’s innovation team.

Service Provider: Men’s health program in a major healthcare system.

Industry: Healthcare

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Case Study Design Guidance Service

Design Guidance Service

We won a project to develop a design system for the Children’s code. Our challenge was to support technology teams to better adhere to the code and ultimately, to enable the creation of more responsible services for young peopl.


Service Designer: Not applicable

Service Provider: For the ICO ( ‘Information Commissioner’s Office’)

Industry: Education

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Case Studies: Government Design to reactivate the construction industry

Design to reactivate the construction industry

The challenge for BBK was to give support in the creation of the service and experience so that these companies could implement the sanitary protocol and its iniciativas during the COVID crisis. All of this with the objective to take care of the workers and the nearby communities, besides reactivating the industry.


Service Designer: BBK group

Service Provider: Cámara Chilena de la Construcción

Industry: Government

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