Fast Stream (FS) is the civil service’s scheme to provide graduates, career changers, and people in the civil service a fast track into leadership. Their goals are to optimise diversity in their organisation and identify candidates with leadership potential.

Riddled with centuries-old procedures and long, winding paper trails, filing is a court process ripe for service transformation. How can legal processes evolve to maximize value and efficiency for both the ministry and the people who need its services?

Paediatric patients often feel overwhelming perioperative anxiety during their first experience with elective surgery

To increase the buy-in and empowerment of Healthcare Organizations to create better care pathways for Alzheimer’s Disease in anticipation of emerging treatment options and support implementation.

Our challenge was to provide a co-design framework and facilitation to support the client to achieve their Indigenous youth engagement goals within the Planet Youth initiative.

Apply a Service Design approach to work with and improve upon the service of Savannah, GA’s local food justice organization “Forsyth Farmers’ Market”. This project sought ways to improve and enhance existing services within a local community.

This service co-design project set out to create a “kin-first” approach at a government agency tasked with the safety of children and youth in a US state of over 7 million people.

Refugees face a myriad of barriers to accessing trusted information, which leads to vulnerability and reliance on their first point of contact. How might we enable refugees easier access to services and resources to help them feel supported while restoring their rights?

While the impacts of teacher shortages are being felt across the nation, one US state chose to act, addressing the teacher retention issue with an approach rarely taken in the education industry: by placing the ‘teacher experience’ at the heart of their problem-solving.

This project shows how the police in a European country takes a service design approach to strengthen the outside–in perspective in their governance, development and daily operations

Design a service to improve health literacy and understanding about palliative care, to make it easier for patients and their families to understand the complexities of terminal illness and receive optimal care.

Identify gaps between the global midwifery education landscape and our existing portfolio, and leverage that into potential high quality service offerings contextualised to needs in new markets, for increased impact on midwifery education globally

In late 2022, a major UK government department wanted to establish a clear long-term vision for how people in prison are settled into prison, prepared for release and resettled back into the community.

Creating a national single window for managing maritime traffic in Finland, enabling new services for added commercial value.

The primary challenge was to transform care for major trauma patients at the hospital who is on a journey becoming a major trauma centre.

Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .