Apply a Service Design approach to work with and improve upon the service of Savannah, GA’s local food justice organization “Forsyth Farmers’ Market”. This project sought ways to improve and enhance existing services within a local community.

This service co-design project set out to create a “kin-first” approach at a government agency tasked with the safety of children and youth in a US state of over 7 million people.

Refugees face a myriad of barriers to accessing trusted information, which leads to vulnerability and reliance on their first point of contact. How might we enable refugees easier access to services and resources to help them feel supported while restoring their rights?

While the impacts of teacher shortages are being felt across the nation, one US state chose to act, addressing the teacher retention issue with an approach rarely taken in the education industry: by placing the ‘teacher experience’ at the heart of their problem-solving.

This project shows how the police in a European country takes a service design approach to strengthen the outside–in perspective in their governance, development and daily operations

Design a service to improve health literacy and understanding about palliative care, to make it easier for patients and their families to understand the complexities of terminal illness and receive optimal care.

Identify gaps between the global midwifery education landscape and our existing portfolio, and leverage that into potential high quality service offerings contextualised to needs in new markets, for increased impact on midwifery education globally

In late 2022, a major UK government department wanted to establish a clear long-term vision for how people in prison are settled into prison, prepared for release and resettled back into the community.

Creating a national single window for managing maritime traffic in Finland, enabling new services for added commercial value.

The primary challenge was to transform care for major trauma patients at the hospital who is on a journey becoming a major trauma centre.

Climate action encompasses minoritised groups/communities’ efforts around carbon emission reduction, food, waste, and transport, among others. However, it is often impeded by wider systemic challenges .

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”

At present, the consumption group of domestic homestay is younger and the consumption ability is improved. In

Over the course of fourteen weeks, this partnership project between the Centre for Civic Innovation (CCI) at Glasgow City Council (GCC) and The Glasgow School of Art explored Glasgow’s food systems to identify opportunities for social innovation to support systems change.

The increased number of natural disasters is a result of climate change that we are facing at the moment. As the food industry causes 1/3 of the carbon dioxide (CO2) emissions, we need to make more sustainable choices, especially as consumers (Eaternity Institute, 2021). However, we are loaded with different information about sustainability which causes confusion and thus we care less. So, how might we encourage cons...

Design agency Hellon and Helsinki public transport authority HSL have had a 6-year strategic service design partnership.