Latest case studies

Case Studies: Government Local Swedish Government Implements Radical Change

Local Swedish Government Implements Radical Change


Service Designer: Doberman

Service Provider: SKL (Swedish Association of Local Authorities and Regions)

Industry: Government

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Case Study Innovating in Cancer Care

Innovating in Cancer Care


Service Designer: Savannah College of Art and Design

Service Provider: Healthcare Providers (General)

Industry: Not applicable

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Case Study Kudoz: New Learning Platform With/For People with Cognitive Disabilities

Kudoz: New Learning Platform With/For People with Cognitive Disabilities


Service Designer: InWithForward

Service Provider: posAbilities , Burnaby Association for Community Inclusion, Simon Fraser Society for Community Living

Industry: Government

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Case Study Improving Communication and Task Execution in Nursing Homes

Improving Communication and Task Execution in Nursing Homes


Service Designer: The Oslo School of Architecture and Design, Master's degree, Liz LeBlanc

Service Provider: Utviklingssenter for sykehjem i Oslo (Center for Development of Institutional and Home Care Services in Oslo)

Industry: Government

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Case Study Project Circular Economy: Using Furniture Company Opendesk as a Case Study

Project Circular Economy: Using Furniture Company Opendesk as a Case Study


Service Designer: Royal College of Art, Master's degree; Andrea Fischer, Mariana Pedrosa

Service Provider: Opendesk

Industry: Retail

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Case Studies: Government Prototyping Change Within the Employment Agency of Sweden

Prototyping Change Within the Employment Agency of Sweden


Service Designer: Transformator Design Group AB

Service Provider: Arbetsförmedlingen, The Employment Agency of Sweden

Industry: Government

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Case Study City of Helsinki: Upgrading HR Performance and Development Discussion Model

City of Helsinki: Upgrading HR Performance and Development Discussion Model


Service Designer: Hellon

Service Provider: City of Helsinki

Industry: Government

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Case Studies: Other Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom


Service Designer: Not applicable

Service Provider: Not applicable

Industry: Not applicable

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Latest case studies

Case Studies: Government City of Melbourne: Accessibility for Those With Disabilities

City of Melbourne: Accessibility for Those With Disabilities


Service Designer: Today Strategic Design (formerly Studio Thick)

Service Provider: City of Melbourne

Industry: Government

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Case Study Rural Mobility 2.0

Rural Mobility 2.0


Service Designer: Yellow Window

Service Provider: Flanders Innovation and Entrepreneurship

Industry: Transportation

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Case Studies: Healthcare Far Beyond Medicine: Upgrading the Stakeholder Experience

Far Beyond Medicine: Upgrading the Stakeholder Experience


Service Designer: Aryaú Design

Service Provider: MAM - Clinic for Nuclear Medicine and Genetics

Industry: Healthcare

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Case Study Transformation Leads to Extreme Customer Orientation in Insurance Practise

Transformation Leads to Extreme Customer Orientation in Insurance Practise


Service Designer: Livework

Service Provider: Gjensidige Insurance

Industry: Other

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Case Studies: Healthcare eIAC/Intensive Ambulatory Program Enables Chronically Ill Patient Home Care

eIAC/Intensive Ambulatory Program Enables Chronically Ill Patient Home Care


Service Designer: Philips Design

Service Provider: Philips Hospital to Home

Industry: Healthcare

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Case Studies: Retail Apollo: Reinventing Traditional Book Store into MIxed Media Marketplace

Apollo: Reinventing Traditional Book Store into MIxed Media Marketplace


Service Designer: Brand Manual

Service Provider: Apollo

Industry: Retail

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Case Studies: Government Supporting Young Adults After Leaving Governmental Care Services

Supporting Young Adults After Leaving Governmental Care Services


Service Designer: Dr. Gayle Rice, RCA

Service Provider: Glasgow City Council Leaving Care Service

Industry: Government

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Case Studies: Government Co-designing the State Library of Victoria’s Customer Service Experience

Co-designing the State Library of Victoria’s Customer Service Experience


Service Designer: Meld Studios

Service Provider: The State Library Victoria in Melbourne

Industry: Not applicable

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