Latest case studies

Case Study City of Helsinki - Performance and Development Discussion Model- hellon

City of Helsinki - Performance and Development Discussion Model- hellon

This project is nominated for the Service Design Award 2016 in the category: Non-profit/ Public Sector, professional work.

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Other Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom

This project is the winner of the Service Design Award 2016 for Systemic and Cultural Change in the Private Sector.

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Government City of Melbourne, Accessibility- Thick

City of Melbourne, Accessibility- Thick

This project is nominated for the Service Design Award 2016 in the category: Methodology, professional work.

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Case Study Rural mobility 2.0- Yellow Window

Rural mobility 2.0- Yellow Window

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Healthcare Far Beyond Medicine- Aryaú Design

Far Beyond Medicine- Aryaú Design

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Case Study Extreme Customer Orientation In Insurance- Livework

Extreme Customer Orientation In Insurance- Livework

This project is nominated for the Service Design Award 2016 in the category: Commercial, professional work.

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Healthcare eIAC / Intensive Ambulatory Care program- Philips Design

eIAC / Intensive Ambulatory Care program- Philips Design

This project is the winner of the Service Design Award 2016 for Best Professional Project.

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Retail Apollo- Reinventing The Book Store- Brand Manual

Apollo- Reinventing The Book Store- Brand Manual

This project is the winner of the Service Design Award 2016 for Best Commercial Project.

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Latest case studies

Government Leaving Care Service

Leaving Care Service

This project is the winner of the Service Design Award 2016 for Best Student Project.

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Government Co-designing the future of the State Library of Victoria

Co-designing the future of the State Library of Victoria

Established in 1854, the State Library Victoria in Melbourne is Australia’s oldest public library and one of the first free public libraries in the world.

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Healthcare Doc Ready: Helping young people make the most of their mental health care

Doc Ready: Helping young people make the most of their mental health care

In collaboration with Enabled by Design, Neontribe and Social Spider, FutureGov partnered with Right Here Brighton and Hove to develop a simple, elegant tool that empowers young people to talk with their doctors about mental health.

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Education Transforming Services Delivery for Students Success

Transforming Services Delivery for Students Success

The University of California, Berkeley, is in the midst of a multi-year program to unify and transform services delivery for students, plus faculty, staff and parents; the Student Information Systems (SIS) Project. The scope is broad and complex.

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Government Lupapiste – Desirable Public Online Service

Lupapiste – Desirable Public Online Service

Applying different kind of permits in Finland has usually been a slow and bureaucratic process.

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Tourism Travellab – improving the customer experience for transfer passengers

Travellab – improving the customer experience for transfer passengers

How the transfer passenger experience of Helsinki Airport was improved with the help of agile and user-centric approach of service design and the newest methods of live-prototyping

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Healthcare Redesigning breast cancer diagnostics

Redesigning breast cancer diagnostics

This project rethinks the way the Breast Cancer Diagnostic Centre at Oslo University Hospital handles the entire referral and diagnostic process.

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Government Reimagining government services for citizens

Reimagining government services for citizens

The Victorian government is interested in pursuing service reform which includes moving towards a ‘digital first’ service model, providing an online experience that can scale and support a better experience for its citizens.

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