In Chile, the UNDP (2017) identifies public health sector waiting times as one of the main causes of widespread dissatisfaction with the government and loss of confidence in the public sector.

The client in Cleveland, OH sought to reshape the way men engage with health by offering a healthcare, wellbeing, and lifestyle experience tailored for men.

We won a project to develop a design system for the Children’s code. Our challenge was to support technology teams to better adhere to the code and ultimately, to enable the creation of more responsible services for young peopl.

The challenge for BBK was to give support in the creation of the service and experience so that these companies could implement the sanitary protocol and its iniciativas during the COVID crisis. All of this with the objective to take care of the workers and the nearby communities, besides reactivating the industry.

● We are working with the largest HR service provider for starters, self-employed persons, employers and accountants in Belgium.

At the centre of this global debate, farmers feel like they live in a paradox; they feel pride in feeding the planet but guilty of polluting it. While the European Green Deal sets the direction, farmers are left on their own to find effective solutions for their businesses. We are only at the early stages of measuring GHG, and most solutions connected to public funding are centred around organic farming.

In 2021 a design and innovation consultancy and a national membership body for the third sector in Wales (the client) co-led a nationwide, participatory futures and system change project with the whole of the voluntary and charitable sector in Wales.

The client is a small organization that supports affordable housing options in a small municipality and surrounding area.. In 2021 they commissioned The consultant, a human-centred design agency to conduct an independent assessment of their current state of customer experience and to offer recommendations about how to improve it.

Create a 360 impact strategy involving patients, supporting staff, physicians and caregivers in order to achieve adherence to the program and to the drug in a way that is much more relatable and relevant to all those involved throughout the experience.

To create an amazing experience for a candidate from the first meeting with the company, and to minimize the duration of hiring process.

Earlier mainframe development tools, including command-line tools have a higher learning curve and are unappealing to early-hire developers. This also extended time required to get new hires up to speed and respond with agility to digital transformation requirements.

Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

The Wood Foundation wanted to support the creation of a new framework for community led projects which connect, engage and support young people in new ways through sport.

How might we create a digital life storybook for young people in care.

Improving the customer experience and customer satisfaction indicators with a human-centred approach.