Interviews with Boris Divjak, Strategic Designer at Unboxed; Dennis Hambeukers, Strategic Design Consultant at Zuiderlicht; Marc Stickdorn,Co-Founder & CEO of More Than Metrics; Jamin Hegeman, VP, Head of Design, Financial Services at Capital One; Timo Patiala, Commercial Director and Partner at Hellon London; Article by Thomas Brandenburg

Interview with Jeff Melton, Partner at Bain & Company Melbourne Article by Thomas Brandenburg

Interview with Maria Søbroe, Service design freelancer Article by Twisha-Shah Brandenburg

Interview with Rob Brown, Global Head of Marketing, Design and Responsible at BBVA Article by Twisha Shah-Brandenburg

Interview with Marc Stickdorn, Co-Founder & CEO of More Than Metrics Article by Thomas Brandenburg

Interview with Jane Vita, Service Design Lead at Digitalist Article by Thomas Brandenburg

Interview with Richard Hylerstedt, Service Design Coach at Helsingborgs stadl Article by Thomas Brandenburg

This article was co-authored by; Janna Klein, Partner LTD DTLab (INEX Partners), Yulia Konovalova, Head of Design Thinking School at Sberbank Corporate University and Olga Linnik, Head of the Design Thinking Laboratory, Retail Solutions at Sberbank.

Interview with Angela Li, GM & Partner at CBi China Bridge. Article by Thomas Brandenburg.

Interview with Hazel White, Director at Open Change. Article by Thomas Brandenburg.

Interview with Sung Woo Kim, Professor at Department of Experience Design in The Graduate School of Techno Design at Kookmin University. Article by Thomas Brandenburg.

Interview with Francesca Terzi, Senior Service Designer at Designit. Article by Twisha Shah-Brandenburg.

Interview with Mauro Rego, Senior Service and Product Designer at Being Visual. Article by Thomas Brandenburg.

Interview with Luka Baranović, Director of Customer Experience at Croatian Telecom. Article by Thomas Brandenburg.

Interview with Boris Divjak, Strategic Designer at Unboxed. Article by Thomas Brandenburg.

BBVA is a customer-centric global financial services group based in Madrid and takes a global approach to design, intended to create products and services for its 70 million customers. We talked to Anxo López González, Lead Design Strategist at BBVA's Design Transformation team, about SDGC17 and service design within BBVA.

Interview with Avalyn Kasahara, Director of Learning & Development at the BIO Agency. Article by Twisha Shah-Brandenburg.

Interview with Caroline Chaffin, Service Designer at Livework Studio. Article by Thomas Brandenburg.

Interview with Xenia Viladas, Service Design Professor and Associate Chair at SCAD. Article by Thomas Brandenburg.

Interview with Joe MacLeod, Author of 'Ends'. Article by Twisha Shah-Brandenburg.

Meet Anne Stenros, the Chief Design Officer (CDO) of Helsinki, and learn about her vision of the design impact in the city of Helsinki. Anne sees the city as an organisation and her objective is to to utilise design knowledge and enforce an experimentation culture among the city leaders.

Measuring the impact of service design in a world of public sector management metrics has always been tricky. Social outcomes take a long time to be realised.

Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team?

After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods during the building phase to identify its key audiences and tailor the focus of activities and events to their preferences.