![Braver Training Grounds: Customer Experience Design & Social Housing Organizations](https://www.service-design-network.org/images/446x308/0.9h41i21unu-Screenshot%202022-10-21%20at%2014.09.38.png)
Braver Training Grounds: Customer Experience Design & Social Housing Organizations
The client is a small organization that supports affordable housing options in a small municipality and surrounding area. In 2021 they commissioned The consultant, a human-centered design agency to conduct an independent assessment of their current state of customer experience and to offer recommendations about how to improve it.