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Meet the service designer 5by5: A Conversation About Service Design at Scale

5by5: A Conversation About Service Design at Scale

Interview with Rob Brown, Global Head of Marketing, Design and Responsible at BBVA Article by Twisha Shah-Brandenburg

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Meet the service designer 5by5: Scaling Service Design

5by5: Scaling Service Design

Interview with Marc Stickdorn, Co-Founder & CEO of More Than Metrics Article by Thomas Brandenburg

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Meet the service designer 5by5: Business Modeling for New Services

5by5: Business Modeling for New Services

Interview with Jane Vita, Service Design Lead at Digitalist Article by Thomas Brandenburg

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Meet the service designer 5by5: Visualizing Service Design

5by5: Visualizing Service Design

Interview with Richard Hylerstedt, Service Design Coach at Helsingborgs stadl Article by Thomas Brandenburg

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Case Study The Road to Client Service with Russia’s Largest Bank

The Road to Client Service with Russia’s Largest Bank

This article was co-authored by; Janna Klein, Partner LTD DTLab (INEX Partners), Yulia Konovalova, Head of Design Thinking School at Sberbank Corporate University and Olga Linnik, Head of the Design Thinking Laboratory, Retail Solutions at Sberbank.

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Meet the service designer 5by5: Service Design in China

5by5: Service Design in China

Interview with Angela Li, GM & Partner at CBi China Bridge. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design in Scotland

5by5: Service Design in Scotland

Interview with Hazel White, Director at Open Change. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design for Public Policy

5by5: Service Design for Public Policy

Interview with Sung Woo Kim, Professor at Department of Experience Design in The Graduate School of Techno Design at Kookmin University. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Helping the Adoption of Service Design in Client Organizations

5by5: Helping the Adoption of Service Design in Client Organizations

Interview with Francesca Terzi, Senior Service Designer at Designit. Article by Twisha Shah-Brandenburg.

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Meet the service designer 5by5: Visualizing Service Design

5by5: Visualizing Service Design

Interview with Mauro Rego, Senior Service and Product Designer at Being Visual. Article by Thomas Brandenburg.

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Meet the service designer 5by5: The New Language of Service Design

5by5: The New Language of Service Design

Interview with Luka Baranović, Director of Customer Experience at Croatian Telecom. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Scaling Service Design

5by5: Scaling Service Design

Interview with Boris Divjak, Strategic Designer at Unboxed. Article by Thomas Brandenburg.

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Latest content

Other Meet the sponsor: BBVA

Meet the sponsor: BBVA

BBVA is a customer-centric global financial services group based in Madrid and takes a global approach to design, intended to create products and services for its 70 million customers. We talked to Anxo López González, Lead Design Strategist at BBVA's Design Transformation team, about SDGC17 and service design within BBVA.

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Meet the service designer 5by5: The Importance of Employee Engagement

5by5: The Importance of Employee Engagement

Interview with Avalyn Kasahara, Director of Learning & Development at the BIO Agency. Article by Twisha Shah-Brandenburg.

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Meet the service designer 5by5: Service Design for Healthcare

5by5: Service Design for Healthcare

Interview with Caroline Chaffin, Service Designer at Livework Studio. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design Education

5by5: Service Design Education

Interview with Xenia Viladas, Service Design Professor and Associate Chair at SCAD. Article by Thomas Brandenburg.

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Meet the service designer 5by5: Service Design, A Way to Encourage Holistic Thinking in Organizations

5by5: Service Design, A Way to Encourage Holistic Thinking in Organizations

Interview with Joe MacLeod, Author of 'Ends'. Article by Twisha Shah-Brandenburg.

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Touchpoint open article Meet Anne Stenros

Meet Anne Stenros

Meet Anne Stenros, the Chief Design Officer (CDO) of Helsinki, and learn about her vision of the design impact in the city of Helsinki. Anne sees the city as an organisation and her objective is to to utilise design knowledge and enforce an experimentation culture among the city leaders.

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Touchpoint open article An Iterative, Experience and Practice-led Approach to Measuring Impact

An Iterative, Experience and Practice-led Approach to Measuring Impact

Measuring the impact of service design in a world of public sector management metrics has always been tricky. Social outcomes take a long time to be realised.

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Touchpoint open article Six Hacks for Service Designers in Agile Settings

Six Hacks for Service Designers in Agile Settings

Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum team?

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Touchpoint open article Applying Service Design  to the SDN Chapter  Foundation Process

Applying Service Design to the SDN Chapter Foundation Process

After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods during the building phase to identify its key audiences and tailor the focus of activities and events to their preferences.

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Meet the service designer 5by5: Service Design in the Global South

5by5: Service Design in the Global South

Interview with Klara Lindner, Product and Service Development with Mobisol. Article by Thomas Brandenburg.

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Meet the service designer 5by5: A conversation about the future of service design

5by5: A conversation about the future of service design

Interview with Larry Keeley, Managing Director at Deloitte Consulting. Article by Twisha Shah-Brandenburg.

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Meet the service designer 5by5: Service design for government

5by5: Service design for government

Interview with Mike Press, Director at Open Change. Article by Thomas Brandenburg.

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