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Service Design Award 2023 - Professional Commercial Finalist
Service Design Award 2023 - Professional Commercial Finalist
Service Design Award 2023 - Winner, Best Non-Profit Project
Service Design Award 2023 - Professional Non-Profit Finalist
Service Design Award 2023 - Professional Non-Profit Finalist
Service Design Award 2023 - Professional Non-Profit Finalist
Service Design Award 2023 - Professional Non-Profit Finalist
Service Design Award 2023 - Professional Non-Profit Finalist
Service Design Award 2023 - Student Finalist
Service Design Award 2023 - Student Finalist
The Service Design Award, organised by the Service Design Network, has recognised and celebrated the best service design projects worldwide since 2015, raising awareness of the importance of service design and inspiring practitioners to push the boundaries of the discipline.
Why is the success rate in implementing service design projects still low? Why do brilliant concepts fail when it comes to anchoring them in the daily business of the client organisation?
The client is a small organization that supports affordable housing options in a small municipality and surrounding area. In 2021 they commissioned The consultant, a human-centered design agency to conduct an independent assessment of their current state of customer experience and to offer recommendations about how to improve it.
Atopic Dermatitis is a chronic, systemic, and immunological disease. Following the approval of the molecule in Latin America, a pharmaceutical company asked us to design a patient support experience program to be implemented in Colombia geared towards offering comprehensive support to the various actors involved.
In the ever-growing and dynamically changing business environment, companies see more and more value coming from well-designed services. There is also a growing understanding of strategic methodologies and awareness of the value of building services around products. More and more organizations are looking for experts in designing services to support the company's development towards service design and change management or broadly understood innovations. However, the lack of qualified designers with sufficiently extensive knowledge necessary for projects in this field is a reality that the market has to face
It’s a wonderful time for design. Its appreciation by and relevance to consumers, organisations and society has been transformed over the last few years.
The service design education in China began around 2010, with the Academy of Arts & Design, Tsinghua University, Nanjing University of the Arts and others universities taking the lead in exploring and practising service design education. For response to the needs of industry and the development of design education, service design education has showed significant growth in Chinese colleges from 2015.
Why e-commerce is failing people and the planet
Service blueprints are a powerful tool for any organisation to comprehend its current state. To help us move from tool to delivery outcome, I’ve listed 3 ways which could help us achieve that.
