Company: Koos Service Design
Client: Eurocross Assistance
Country: The Netherlands
A patient portal that gives reassurance when facing medical assistance abroad
Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?
As a Dutch emergency healthcare response centre that provides worldwide medical assistance to over 40.000 patients every year, Eurocross wanted to make sure they are the ones being relied on. From assessing their medical situation to arranging the payment of their treatment and even transporting them back home when needed. All of this, while making sure the patients are in control and trust the process. And, on the other hand, ensure that the people on the other side of the line have the right direction to give and conditions to give full attention to each situation in the peak of the holiday season.