The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
Discover the full list of articles of this issue and flip the preview to get a sneak peek at fascinating insights on this topic!
Touchpoint Vol. 8 No. 1 is available to purchase in print and PDF format.
SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!
This year, the Service Design Network will publish its second Service Design Impact Report – and the health sector is in the spotlight!
Due to high demand the Service Design Award 2017 deadline has been extended to June 27th! It is the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design by both students and professionals.
We loved being a part of the 2nd international Service Design Day! Congratulations to everyone who got involved because you managed to make an even bigger buzz than last year, which means more people than ever now know about the amazing power of service design!
Service designer Mikko Koivisto has won the Ornamo Award of 2017. Koivisto, the Lead Service Designer and Customer Experience Director of the Hellon service design agency, is one of Finland’s first academically trained professionals in service design. He has been involved in developing this field both in Finland and abroad.
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