The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
Discover the full list of articles of this issue and flip the preview to get a sneak peek at fascinating insights on this topic!
Touchpoint Vol. 8 No. 1 is available to purchase in print and PDF format.
SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!
Get to know our Accredited Service Design Trainers' approach to Service Design. Find out more about where and in which language they commonly provide their service design trainings, as well as the service sectors they have particular experience in.
It’s time to mark your calendars because #SDGC19 is taking place October 10-11, 2019 in Toronto, Canada (pre-conference activities—October 9) and we feel confident you need to be there.
Kundenzentrierung rückt immer stärker in den Fokus. Im öffentlichen Sektor jedoch fehlen zumeist zeitgemäße, kundenorientierte Angebote und Strukturen. Service Design kann passgenaue Lösungen liefern.
Looking for gaining high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming trainings by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!
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