Service Design and CX: Friends or foes?

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

Discover the full list of articles of this issue and flip the preview to get a sneak peek at fascinating insights on this topic!

Touchpoint Vol. 8 No. 1 is available to purchase in print and PDF format.

SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!

--
All Headlines

Related Headlines

SDN Chapters Connect, Collaborate, and Create Change – SDGC26 Awaits!

Connect, Collaborate, and Create Change – SDGC26 Awaits!

Join us at the Service Design Global Conference 2026 in Germany and online, 28–30 October. SDGC26 Registration is Now Open with limited Super Early Bird tickets!

Continue reading
SDN Chapters Touchpoint Vol. 17 No. 1 | Call for papers is now opened

Touchpoint Vol. 17 No. 1 | Call for papers is now opened

We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 1 is now open.

Continue reading
SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapter News INAIR: potenziare le competenze sull’Intelligenza Artificiale nel Retail

INAIR: potenziare le competenze sull’Intelligenza Artificiale nel Retail

L’Intelligenza Artificiale (IA) sta rivoluzionando il settore Retail, offrendo nuove opportunità per migliorare efficienza operativa, servizi offerti, customer experience e processi decisionali.

Continue reading