The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
Discover the full list of articles of this issue and flip the preview to get a sneak peek at fascinating insights on this topic!
Touchpoint Vol. 8 No. 1 is available to purchase in print and PDF format.
SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!
Service Design Day is a day dedicated to service design enthusiasts all around the world! We want to bring people together from different background and disciplines. Together, we will celebrate service design, raise awareness and create impact this year on June 1!
Don't miss the chance to submit your project on June 1 to benefit from our special 20% discount offer in celebration of Service Design Day! Celebrate Service Design with us!
We are delighted to open a call for the Service Design Award 2018, the premier international award for service design. The Award recognises work of an exceptional standard in the field of service design from the private and public sector, as well as academia.
Conheça dois elementos fundamentais para qualquer processo criativo de Service Design e comece sua jornada de experiências!
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