The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.
Discover the full list of articles of this issue and flip the preview to get a sneak peek at fascinating insights on this topic!
Touchpoint Vol. 8 No. 1 is available to purchase in print and PDF format.
SDN members are able to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem for a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these benefits!
The manifesto, which was signed by a small governance group, which represents the Nordic countries / SDN chapters and different perspectives from academia, business, public sector and consultancies.
Conheça dois elementos fundamentais para qualquer processo criativo de Service Design e comece sua jornada de experiências!
Nous voulons récompenser vos projets de Design de Service ! Le Service Design Network vous propose de vous inscrire dès maintenant. Votre dossier complet est à soumettre avant le 27 mai.
Over the last three months the Canadian Chapter of the Service Design Network has been hard at work: (1) putting in place the necessary infrastructure to administer the chapter, particularly challenging given the geographic span of Canada; (2) promoting the chapter and supporting local events; and (3) planning our first major multi-city initiative. What follows is a detailed accounting of each of these areas.
Share your thoughts
0 RepliesPlease login to comment