This year the Service Design Network offers a series of Service Design Masterclasses as pre-events to the Service Design Global Conference during the morning of 26th of October 2016 at Rode Hood in Amsterdam. Classes are offered by renowned studios such as STBY, live|work and Informaat.

We just finished our programme for the upcoming Service Design Global Conference in Amsterdam and now it's online for you to see. Don't miss to check our two days full of precious content and awesome speakers.

As we speak a huge shift in transportation is taking place. More than ever, car brands like Mercedes-Benz are being challenged by new trends. Trends like on-demand mobility, electric and driverless vehicles just to name a few. Many of these innovations come from outside of the traditional automobile industry. Companies like Uber and Car2Go are leading the way.

说起中国，第一个浮现在你脑海的是哪个城市？北京，上海，深圳…… 没错，SDN上海终于成立啦！ 继SDN北京后，中国大陆第二个SDN分支机构落户上海了！ 那入选SDN上海，我们拼的是什么？是卓越的团队？高颜值？还是其他呢？

We are delighted to announce the finalists of the Service Design Award 2016!

Professionals from all backgrounds and organizations gathered in Regina for the first event of the SDN's new Saskatchewan Chapter.

The wide umbrella of Design encompasses many disciplines and for service design specifically, one acronym has triggered more consternation than others: CX. The new Touchpoint Vol. 8 No. 1 takes a look at the overlap and contrasts between service design and CX and ask the question: “Are they friends or foes?”.

The Service Design Network will publish a public sector impact report at the Service Design Global Conference in October 2016. This report will provide a global overview on how service design is contributing to public services and draw conclusions for the future impact of service design in this domain.

A few more days to go - book your tickets now! Service Design UK Conference, 30.6.16 – RIBA, London

We are happy to say that the first #ServiceDesignDay was a great success. Our gallery is flooded with pictures and posts celebrating the great design field from all over the world. With the #ServiceDesignDay hashtag, SD lovers have proven yet again how creative they are. From videos to love signs, quotes to posters, we've enjoyed every second of it! Here are a couple of our favourites to wrap up a service-tastic event...

Shenzhen forum is meaningful to our chapter also to Chinese design, we're preparing a variety of programs this year to advance the service design in China. Next, It will be a service design education forum hold in Guangzhou in June 17th, and workshop with Frog in Qinghua university in Beijing.

Two weeks ago, jovoto launched a brainstorming think tank in partnership with Deutsche Bank. As an SDN member, you are invited to share your vision of how artificial intelligence can help Deutsche Bank reinvent its customer service experience.

Service Experience Chicago is back for its third year! Join our Service Design community as we come together for two full days of learning about co-creating the service systems at the heart of our lives

There are great reasons to submit your work to the Service Design Award whether you win or not. Take more than the glory! Send us your best work until June 6th, 2016.

We’re very proud of our first SDN event in Africa. The Lagos Chapter in Nigeria has organized an informative and welcoming introduction to using service design as a potential methodology solving big problems that exist in the region. Read the summary of the event bellow!

This year the #danishdesignaward was launched by Danish Design Center (DDC) and Design Denmark in a strong collaboration to create a higher awareness of the impact and value that design can create.