Get all the latest service design news. We keep you up to date with key opinions and the latest innovation.
Service Design, Lean Startup and Systematic Inventive Thinking - all innovation methods demo day in Sofia on 29 September 2017
As with any new and exciting discipline, there arise some questions of identity— what the discipline is, what territory it occupies, and what expectations should and should not be laid upon it.
The Hong Kong Management Association (HKMA) and SDN HK Chapter invited Daryl Choy (One of SDN HK Chapter Co-founder) for this workshop, this workshop talked about O2O experience journey design. The topic in this workshop focused on consumer journey, experience innovation and Service Design Network. This event was hold on 2017/9/11 afternoon in HKMA Advanced Management Development Centre.
The National Chapter Board and SDN Global are excited to announce the first ever SDN Chapter Awards. The Award Ceremony will take place during SDGC17 on November 1st 2017.
The first Service Design Drinks gathered 10 people active in service design in Sofia, Bulgaria on 12.09.2017.
On 19.09.2017 In Sofia, Bulgaria, was held "Creative Journey" unconference with the support of Service Design Network.
There’s a first time for everything: over 200 participants gathered for the first SDN National Conference in the US, hosted on 10 and 11 August in Chicago.
Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.
Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.
University of Finance, Business and Entrepreneurship (VUZF University) starts a new “Innovation Dialogue” masters programme which will cover the full cycle of management of innovation processes.
SDN has announced this year's Service Design Award finalists!
Share your SDN experiences in a short interview and help us improve our products and service experiences.
SDN is proud to be able to launch an accredited service design trainer initiative to bring a new level of transparency to the market, connecting those in search of service design training to a qualified selection of training providers.
Do you have a keen interest in innovation? Do you have the skills to develop your own ideas? DHL is calling all students, start-ups and visionaries to enter DHLInnovation Challenge 2017.
Want all your employees and colleagues to get the most out of SDN? Then join our flexible Corporate+/Academic+ membership which enables companies, agencies and academic organisations to have 6 or more members linked to one SDN account. In the case of an academic institution joining they would be an Academic+ member.
As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?
