“在过去的一年里,国际服务设计联盟(北京)出版了两本具有影响力的出版物:《中国高等教育服务设计调研报告》和《触点》中文特刊——《触点—全球语境下的服务设计》,该特刊已售出1500多本。”
Call for papers is now open | Submit your abstract until April 26th 2024
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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