We are proud to present the amazing work of our Award winning SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

The award-winning documentary on Nordic Service Design is attracting huge audiences. The nordic SDN chapters Sweden, Finland, Norway and Denmark have put the spotlight on great work; to connect, celebrate and promote Nordic Service Design, highlighting the expertise of the designers and their relevance worldwide.

An invitation for service designers to attend a Platform Design Toolkit Masterclass, 20-21 March in Amsterdam.

We're happy to announce the host city of the next Service Design Global Conference. SDGC18 will be taking place in Dublin on October 11th and 12th - with pre-conference events on October 10th.

It's here: The Nordic Service Design documentary - super excited to be able to share with you! A huge thanks tointerviewees and our Danish sponsors Designit and Fjord. Go, Sweden, Norway and Finland.

Key notes now online!

New year, new chances – but let's not forget about 2017 just yet! It has been a great year, filled with great examples of service design. We've seen a lot of these cases during SDGC17. Let's look back on the annual Service Design Global Conference and find out how you can keep your Madrid state-of-mind – until SDGC18.

Our November event sold out...and with our stellar speakers we weren't surprised.

The Service Design Award Annual 2017 will be a celebration of the very best in service design featuring what has been identified as the highest quality and most impactful work with case studies of the winners and finalists’ work from the first three years of the Service Design Award.

The much anticipated, third Service Design Award ceremony was a huge success, taking place from November 2-3 in majestic Madrid. The ceremony and Service Design Award finalist exhibition were key highlights of the 10th Anniversary Service Design Global Conference.

The first open Service Design Drinks in Sofia attracted a colourful crowd interested in service design.

The National Chapter Board and SDN Global are excited to announce the 8 winners of the very first SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC17 Members Event on November 1st, 2017. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activity.

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

Join this year's Young Talents Day hosted by Fjord! – 1 November

We had a blast while taking the first steps to co-create our new chapter of Service Design Network! Continue with us on the journey.

Together we’ll create our agenda for the future of SDN Indianapolis.