Discover Touchpoint Vol. 9 No. 3 - Service Design at Scale

“Service Design at Scale” is a challenge that has arisen out of success, but has no simple answers. The increasingly large mandate, and set of responsibilities, enjoyed by service designers comes with new challenges. In this new issue of Touchpoint, we turn our focus to making our work grow beyond us; spreading the power and value of service design across entire organisations.

Touchpoint Vol. 9 No. 3 - Service Design at Scale is available to purchase in print (18€ plus shipping) and PDF format (15€). 

Discover the full list of articles or flip the preview to get a sneak peek at this fascinating issue!

Exclusive SDN members benefits

SDN members have the benefit to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem a free printed copy of each new Touchpoint, only paying for the shipping cost. 

Not a member yet? Become a SDN member, or upgrade your community membership to have access to all these exclusive benefits!

 --

Related Headlines

SDN Chapters Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

Continue reading
SDN Global News Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

Continue reading
SDN Chapters Call for SDGC19 Volunteers

Call for SDGC19 Volunteers

Want to take part in the most important event the service design community attends all year? We need you!

Continue reading
SDN Chapters El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

Cuando el equipo de diseño de BBVA Bancomer empezó a crecer de forma acelerada, pasando de 6 a 120 diseñadores en el lapso de 2 años, nuestro mayor reto fue establecer y permear un mismo mindset de diseño. El cual debía encontrar el balance ideal entre establecer procesos y fomentar una libertad creativa.

Continue reading