Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

Find the answers to those questions and much more in the new Touchpoint Vol. 9 No. 1 - Education and Capacity-Building, available to purchase in print and PDF format.

Discover the full list of articles or flip the preview to get a sneak peek at this fascinating issue!

SDN members have the benefit to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem a free printed copy of each new Touchpoint. Become a SDN member, or upgrade your community membership to have access to all these exclusive benefits!

 --

Related Headlines

SDN Global News Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

Continue reading
SDN Chapters “An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

“An Introduction to Service Design Through Journey Mapping” Takes the SDN’s New South African Chapter on an Educational Voyage

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Continue reading
SDN Chapters SAVE THE DATE - Training for an Unknown Future. Design as a Transversal Competency

SAVE THE DATE - Training for an Unknown Future. Design as a Transversal Competency

A preliminary event to the Cumulus 2020 Conference, the "Training for an Unknown Future" pre-conference will feature keynote speakers Richard Buchanan, Ezio Manzini and Guillermina Noël.

Continue reading
SDN Chapters 「HCD-Netフォーラム2019」開催のお知らせ

「HCD-Netフォーラム2019」開催のお知らせ

特定非営利活動法人 人間中心設計推進機構(HCD-Net)は2019年11月29日(金)〜11月30日(土)に東海大学 高輪キャンパスにて「HCD-Netフォーラム2019」を開催します。様々な領域に広がる「人間中心設計(HCD)」の可能性に触れられるこのイベントをサービスデザインネットワーク日本支部も協賛しております。皆様ふるってご参加下さい。

Continue reading