Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

The new Touchpoint Vol. 9 No. 2 - Measuring Impact and Value is available to purchase in print and PDF format. Discover the full list of articles or flip the preview to get a sneak peek at this fascinating issue!

Exclusive SDN members benefits

SDN members have the benefit to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem a free printed copy of each new Touchpoint, only paying for the shipping cost. 

Not a member yet? Become a SDN member, or upgrade your community membership to have access to all these exclusive benefits!

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SDN Chapters Service Design Global Conference 2022 - Early Bird Registration open

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Take advantage of the early bird tickets and register under reduced prices until August 31st.

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SDN Global News SDA Organisational Re-Accreditation

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SDN Chapters China Bridge receives Organisational Accreditation

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The SDN recognises the authority and quality of China Bridge in the provision of service design education and qualification.  Founded in 2003, CBi China Bridge is an insight-based innovation consultancy firm that enables organizations to ‘bridge their next’ success in China by developing products, services and experiences, through insight-based innovation.

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