Discover Touchpoint Vol. 9 No. 2 - Measuring Impact and Value

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

The new Touchpoint Vol. 9 No. 2 - Measuring Impact and Value is available to purchase in print and PDF format. Discover the full list of articles or flip the preview to get a sneak peek at this fascinating issue!

Exclusive SDN members benefits

SDN members have the benefit to read all articles online and download the full-issue PDF at no charge. In additional, professional and corporate/academic members enjoy the unique benefit of receiving a voucher to redeem a free printed copy of each new Touchpoint, only paying for the shipping cost. 

Not a member yet? Become a SDN member, or upgrade your community membership to have access to all these exclusive benefits!

 --

Related Headlines

SDN Global News Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

Discover Touchpoint Vol. 9 No. 1 - Education and Capacity-Building

As service design grows, it faces the challenge of meeting the even greater demand for it. How can the seeds of service design be sown in tomorrow’s designers and business people? How can our techniques be introduced across entire organisations - to be applied by non-designers - to improve their services? And what frameworks can be proposed to categorise (blossoming) service designers according to traits and areas of expertise?

Continue reading
SDN Chapters SDGC20: Ticket Refund Policy

SDGC20: Ticket Refund Policy

We care about the health and welfare of our community and want to remind you that tickets to the Service Design Global Conference 2020 are fully refundable up to 30 days prior to the event.

Continue reading
SDN Chapters A Letter From Our President

A Letter From Our President

To all the entrepreneurs, freelancers, consultants and designers among our community who are challenged by these uncertain times, the one guarantee that we can make is that the SDN is here for you.

Continue reading
SDN Global News Call for Papers: Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking I Submit until 31 March

Call for Papers: Touchpoint Vol. 12 No. 1 - Service Design and Systems Thinking I Submit until 31 March

In this upcoming issue of Touchpoint Vol. 12 No. 1, we would like to look more closely at the application of systemic approaches within service design practice.

Continue reading