Service design is taking a role in “policy creation”. Not only does it bring in-depth insights in the needs and constraints of citizens, it also enables and facilitates processes of co-creation with different stakeholders.
The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.
Take a sneak peek of contents here!
Interested in how the cooperation between the government and the service design sector resolves complex challenges?
Order your copy of Service Design Impact Report: Public Sector! Now available to purchase in print (19.80€). Or join the community to download the PDF for free.
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Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
Early Bird tickets for the Service Design Global Conference (SDGC24) are available for sale.
On April 10, 2024, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design. The issue explores practical aspects, challenges and successes in translating service design outputs into tangible, impactful solutions –– successful implementation.
If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.
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