Service design is taking a role in “policy creation”. Not only does it bring in-depth insights in the needs and constraints of citizens, it also enables and facilitates processes of co-creation with different stakeholders.
The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.
Take a sneak peek of contents here!
Interested in how the cooperation between the government and the service design sector resolves complex challenges?
Order your copy of Service Design Impact Report: Public Sector! Now available to purchase in print (19.80€). Or join the community to download the PDF for free.
Not a member yet? Become a SDN member, or upgrade your community membership to have access to all exclusive benefits!
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available now—your invitation to connect, share ideas, and explore service design's impact on business.
In service design, achieving equity means actively removing systemic barriers so that people – regardless of race, ethnicity, gender, age, ability, or socioeconomic status – can access, engage with, and benefit from services and experiences.
In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.
In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
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