Service design is taking a role in “policy creation”. Not only does it bring in-depth insights in the needs and constraints of citizens, it also enables and facilitates processes of co-creation with different stakeholders.
The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.
Take a sneak peek of contents here!
Interested in how the cooperation between the government and the service design sector resolves complex challenges?
Order your copy of Service Design Impact Report: Public Sector! Now available to purchase in print (19.80€). Or join the community to download the PDF for free.
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The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
Are you ready to revolutionize the future of service design? If you're starting out in your service design odyssey, this conference is the perfect place to ignite your creativity, expand your knowledge, and make your first marks on the world of service design.
We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!
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