Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

The stars finally aligned, and we're so thrilled to bring back this much sought-after workshop which we had to cancel last year due to inclement weather!

A blizzard may have stopped us the year before, but everything lined up perfectly on March 1st for us to have an amazing event on service blueprinting presented by Adaptive Path service designer Andrea Fineman. This staple mapping tool is often the first look into the world of service design for those unacquainted with our ways, and rightly so. It has the ability to demonstrate in simple terms some key service design perspectives. Fortunately, we had a dozen or so attendees (out of about 50) who were completely new to service design and blueprinting for our presenters to teach.


After some interactive training and an hour of lively collaboration (and pizza munching), our six teams of both new and seasoned service designers were able to come away with a deeper understanding of blueprinting, as well as a stronger sense of community. Service design is a growing topic in the DC area, and based on the participation during this event, it just got an awesome boost. Huge thanks to Capital One for hosting the event!


For more on Adaptive Path’s take on blueprinting, check out their online guide: https://medium.com/capitalonedesign/download-our-guide-to-service-blueprinting-d70bb2717ddf


Sign up for our next events via Meetup.com: https://www.meetup.com/ServiceDesignDC/

 --

Related Headlines

SDN Chapters SDN Global Café - Join us on February 2, 2023!

SDN Global Café - Join us on February 2, 2023!

Calling all SDN Members, we got a treat for you! SDN Global Café - Service Design at Scale in a Global Organisation with Érico Fileno will take place on February 2, 2023.

Continue reading
SDN Chapters Service Design Global Conference 2023 - Save the date!

Service Design Global Conference 2023 - Save the date!

We are excited to announce the dates and host city for this year’s Service Design Global Conference. See you in Berlin, October 5-6, 2023!

Continue reading
SDN Chapters SDN Academy | Coming Up 2023

SDN Academy | Coming Up 2023

Here is what's coming up next at the SDN Academy. By joining these courses & lectures, you will be expanding your service design knowledge while getting updated on the latest trends in the service design industry. Whether you are a beginner or an expert in the world of service design, these courses intend to advance everyone's skills and career. Secure your spots by marking your calendar and registering today!

Continue reading
SDN Global News SDN Membership and Community Survey

SDN Membership and Community Survey

Your feedback is highly appreciated!

Continue reading