Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

The stars finally aligned, and we're so thrilled to bring back this much sought-after workshop which we had to cancel last year due to inclement weather!

A blizzard may have stopped us the year before, but everything lined up perfectly on March 1st for us to have an amazing event on service blueprinting presented by Adaptive Path service designer Andrea Fineman. This staple mapping tool is often the first look into the world of service design for those unacquainted with our ways, and rightly so. It has the ability to demonstrate in simple terms some key service design perspectives. Fortunately, we had a dozen or so attendees (out of about 50) who were completely new to service design and blueprinting for our presenters to teach.


After some interactive training and an hour of lively collaboration (and pizza munching), our six teams of both new and seasoned service designers were able to come away with a deeper understanding of blueprinting, as well as a stronger sense of community. Service design is a growing topic in the DC area, and based on the participation during this event, it just got an awesome boost. Huge thanks to Capital One for hosting the event!


For more on Adaptive Path’s take on blueprinting, check out their online guide: https://medium.com/capitalonedesign/download-our-guide-to-service-blueprinting-d70bb2717ddf


Sign up for our next events via Meetup.com: https://www.meetup.com/ServiceDesignDC/

 --

Related Headlines

SDN Chapters Call for papers | Submit your abstract until December 16th 2023

Call for papers | Submit your abstract until December 16th 2023

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

Continue reading
SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

Continue reading