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SDN Chapter News A Mindset for Service Design: a Logic to the Madness

A Mindset for Service Design: a Logic to the Madness

In a three-part series, Mauricio Manhaes, Design Researcher and Professor shared what is required for a shift in mindset to practice service design and how systemic change is a part of it.

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SDN Chapter News Service Design Day 2020- Pecha Kucha Night

Service Design Day 2020- Pecha Kucha Night

In celebration of Service Design Day, Designers from all over the world tuned in for five enticing Pecha Kucha presentations in honor of this year’s theme “Do Good - Give Back.”

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SDN Chapter News Open Space Technology: A Virtual Connect & Learn

Open Space Technology: A Virtual Connect & Learn

Hungry for thought partnership and design conversations, members from the DC design community virtually gathered for our first web based event.

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SDN Chapter News Service Design DC 2020 Happy Hour Kickoff

Service Design DC 2020 Happy Hour Kickoff

Kicking off the new year with a new leadership team, and continuing the growth of DC’s Service Design community.

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SDN Chapter News SDGC19 Filmfest: Talks from the SDN Global Conference with special guests Birgit Mager & Shelley Evenson

SDGC19 Filmfest: Talks from the SDN Global Conference with special guests Birgit Mager & Shelley Evenson

A truly inspiring evening with SDN founders Birgit Mager and Shelley Evenson reliving SDGC in Toronto and talking about the evolution of Service Design.

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SDN Chapter News Part 3: Service Design & Customer Experience - An Expert Panel

Part 3: Service Design & Customer Experience - An Expert Panel

Expert panelists from both private and public sector come together to examine the intersections of service design and customer experience.

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SDN Chapter News Why is Good Design so Hard to Do?

Why is Good Design so Hard to Do?

Our SDN DC chapter spends an evening with George Aye from Chicago's Greater Good Studio

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SDN Chapter News Service Design Day Happy Hour!

Service Design Day Happy Hour!

Friday afternoon, around 40 designers from the NOVA and DC region gathered after work at Dirty Habit in DC to celebrate Service Design Day.

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SDN Chapter News Combining Design, Lean Startup, and Agile Approaches to reduce uncertainty

Combining Design, Lean Startup, and Agile Approaches to reduce uncertainty

Shilpi Kumar and Service Designers of DC join at Fannie Mae to discuss how to use design, lean, and agile processes in harmony

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SDN Chapter News Part 2: UX and Service Design

Part 2: UX and Service Design

This event was the second part of the 3-part series of conversations on the intersections of Service Design (SD) with User Experience (UX) and Customer Experience (CX).

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SDN Chapter News Extending Other Disciplines Through Service Design

Extending Other Disciplines Through Service Design

Conversations about the differences between service design and fields such as UX/CX/product design / change management/ anthropology etc. miss the point – service design has grown from these fields.

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SDN Chapter News Part 1: Service Design Roots

Part 1: Service Design Roots

With so much growing interest in the Service Design discipline, our DC chapter summer event, focused on introducing the roots of Service Design.

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SDN Chapter News Service Design DC film festival to celebrate Service Design Day

Service Design DC film festival to celebrate Service Design Day

Service Design DC and Deloitte present a Cannes film festival of their own to celebrate Service Design Day.

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SDN Chapter News Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

The stars finally aligned, and we're so thrilled to bring back this much sought-after workshop which we had to cancel last year due to inclement weather!

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SDN Chapter News Book Club Night: TISDD

Book Club Night: TISDD

A small group of service design enthusiasts gathered over beer and nachos at DC's Meridian Pint to chat about the hottest new book to hit the service design sphere: This is Service Design Doing.

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SDN Chapter News A (Service) Designer Social & Happy Hour: Summer Connections

A (Service) Designer Social & Happy Hour: Summer Connections

Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.

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