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SDN Chapter News Part 3: Service Design & Customer Experience - An Expert Panel

Part 3: Service Design & Customer Experience - An Expert Panel

Expert panelists from both private and public sector come together to examine the intersections of service design and customer experience.

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SDN Chapter News Why is Good Design so Hard to Do?

Why is Good Design so Hard to Do?

Our SDN DC chapter spends an evening with George Aye from Chicago's Greater Good Studio

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SDN Chapter News Service Design Day Happy Hour!

Service Design Day Happy Hour!

Friday afternoon, around 40 designers from the NOVA and DC region gathered after work at Dirty Habit in DC to celebrate Service Design Day.

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SDN Chapter News Combining Design, Lean Startup, and Agile Approaches to reduce uncertainty

Combining Design, Lean Startup, and Agile Approaches to reduce uncertainty

Shilpi Kumar and Service Designers of DC join at Fannie Mae to discuss how to use design, lean, and agile processes in harmony

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SDN Chapter News Part 2: UX and Service Design

Part 2: UX and Service Design

This event was the second part of the 3-part series of conversations on the intersections of Service Design (SD) with User Experience (UX) and Customer Experience (CX).

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SDN Chapter News Extending Other Disciplines Through Service Design

Extending Other Disciplines Through Service Design

Conversations about the differences between service design and fields such as UX/CX/product design / change management/ anthropology etc. miss the point – service design has grown from these fields.

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SDN Chapter News Part 1: Service Design Roots

Part 1: Service Design Roots

With so much growing interest in the Service Design discipline, our DC chapter summer event, focused on introducing the roots of Service Design.

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SDN Chapter News Service Design DC film festival to celebrate Service Design Day

Service Design DC film festival to celebrate Service Design Day

Service Design DC and Deloitte present a Cannes film festival of their own to celebrate Service Design Day.

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SDN Chapter News Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

Adaptive Path at Capital One Presents: A Guide to Service Blueprinting

The stars finally aligned, and we're so thrilled to bring back this much sought-after workshop which we had to cancel last year due to inclement weather!

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SDN Chapter News Book Club Night: TISDD

Book Club Night: TISDD

A small group of service design enthusiasts gathered over beer and nachos at DC's Meridian Pint to chat about the hottest new book to hit the service design sphere: This is Service Design Doing.

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SDN Chapter News A (Service) Designer Social & Happy Hour: Summer Connections

A (Service) Designer Social & Happy Hour: Summer Connections

Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.

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SDN Chapter News DC Service Jam 2017

DC Service Jam 2017

DC hosted its’ 4th Annual Service Jam this year, in at the beautiful and open studios of Maga Design. This marked the first jam that was organized in partnership with our SDN Washington DC chapter.

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SDN Chapter News SDN DC Jams with community for Pre-Service Jam Happy Hour

SDN DC Jams with community for Pre-Service Jam Happy Hour

SDN DC hosted a happy hour together with other DC-based design organizations, DT:DC, HealthCare Experience Design DC and UNleaded - over 60 people gathered to mingle over food, wine and drinks.

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SDN Chapter News Bringing a slice of Amsterdam to DC: SDN Global Conference Filmfest

Bringing a slice of Amsterdam to DC: SDN Global Conference Filmfest

On December 1st, twenty members of SDN DC gathered at the Open Gov Hub to view a selection of presentations from the 2016 SDN Global Conference and engage in discussion and debate

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SDN Chapter News DC Chapter Launches, Reimagines Future of Service Design

DC Chapter Launches, Reimagines Future of Service Design

The service design community celebrated the official launch of the Washington, DC chapter on September 27 at the Booz Allen Innovation Center. An inspiring panel shares insights and challenges among organizations and a community workshop creates a call to action.

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SDN Chapter News Creating a Service Design District

Creating a Service Design District

On August 17, eight designers traveled to the SE quadrant of Washington, D.C. for the first SDN Chapter meeting and planning session. Many of us there had yet to meet one another face to face. This post provides an update to our first community planning meeting.

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