The night’s events started with the usual revelry over drinks, tacos, and delightful conversation. Service Design DC leaders Lisa Mendelow and Deloitte's own Jeneanne Rae opened the film and keynote session with a few welcome remarks to both the established designers in attendance and the many new faces sprinkled in the audience.

Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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