As a services-focused economy, DC is home to a flourishing service design industry- mainly of US government organizations, but some national and international ones as well. We hope to build a strong community that fosters cross-industry collaboration and private and public sector cross-pollination. Find out more at http://www.servicedesigndc.com/ and join our Meetup to get notified of local events!
20+ years experience, rooted in visual communication design (digital and print), with subsequent expansion into branding and customer experience strategy. Since 2009, have been consulting primarily in the software, healthcare and nonprofit spaces, with speciality in scaling B-to-B-to-C initiatives as a member or leader of multidisciplinary teams. Longtime active professional community leader and advocate; past roles include programming chairmanship for local AIGA and Executive Leadership for Design Thinking:DC.
Have worked in product/service design, innovation, and customer experience consulting roles for 20 plus years. Recent accomplishments include winning a Design Value Award from the Design Management Institute for creation of its Design Value Index which shows how design-led firms outperform the S&P over 200% in 3 consecutive periods. Have been a partner then sole owner of innovation consulting firms Peer Insight and Motiv Strategies serving corporate, non-profit, and government clients. Accomplished speaker, writer, and advisor with long track record of thought leadership, publications, and client successes.
Design strategist and facilitator with 8+ years of experience working for Fortune 500, social innovation laboratories, and UX consultancies. Proficient in project management tools, agile frameworks, data analysis, human-centered design, systems thinking, design research, design futures, and group facilitation. Curious about how to lead from a place of vulnerability. Advocate for diversity and inclusion. Native Spanish speaker.