As a services-focused economy, DC is home to a flourishing service design industry- mainly of US government organizations, but some national and international ones as well. We hope to build a strong community that fosters cross-industry collaboration and private and public sector cross-pollination.
Find out more at https://www.meetup.com/servicedesigndc/ to get notified of local events!
Disappointed, optimistic, and determined – Yosef Shuman is a service designer who wants to make the world a happier place. He believes that design is an expression of philosophy, and we can harness it to create sustainable systems and everyday experiences that are desirable, enjoyable, and effective for everyone.
Design leader with over a decade of experience working across large corporations, design studios, and social innovation labs. His background spans service design, product strategy, and team development. He currently leads a design team at Capital One and co-lead the Service Design DC chapter. He holds a Master’s in Strategic Design and Management from The New School and is a proud Fulbright Scholar. Originally from Costa Rica now living in Washington DC.
Proven track record of building high-performing service design teams in both global enterprises and Silicon Valley startups. He currently leads Service Design at Ticketmaster, driving improvements that elevate experiences for both fans and clients.
