Monday night: The spacious room was bustling with people who had come to participate in the discussion on Service Design. Fannie Mae had graciously granted us the use of their facilities in support of their mission to create a successful human-centered experience for both CXD and the DC Service Design Network. SDDC founder, Fannie Mae’s own Aza Damood, welcomed the crowd with a few remarks and introduced Shilpi Kumar, the speaker for the evening.
Call for Papers: Touchpoint Vol. 13 No. 1
The Call for Papers for our next issue of Touchpoint is open! Submit your abstract by 20 October 2021 and help us to advance the service design field and its practices. We’re looking forward to many inspiring contributions!