Combining Design, Lean Startup, and Agile Approaches to reduce uncertainty

Shilpi Kumar and Service Designers of DC join at Fannie Mae to discuss how to use design, lean, and agile processes in harmony

Monday night: The spacious room was bustling with people who had come to participate in the discussion on Service Design. Fannie Mae had graciously granted us the use of their facilities in support of their mission to create a successful human-centered experience for both CXD and the DC Service Design Network. SDDC founder, Fannie Mae’s own Aza Damood, welcomed the crowd with a few remarks and introduced Shilpi Kumar, the speaker for the evening.

Shilpi believes that innovation is a problem of flow, not lack of ideas. Learning to implement and execute an innovative solution is just as important as coming up with a brilliant idea. The adoption of the idea is what makes innovation different from an invention. In order to gain buy-in from every level of stakeholders, design needs to become part of the culture not just the process.

She demonstrated her ideas through an interactive activity that allowed participants to apply her methods to their own projects. Each person was provided a sheet that asked the audience to rate their project on the ambiguity spectrum based on market, business, and implementation risks. Shilpi encouraged the audience to initiate stakeholder buy-in using various strategies and tools for communication and mitigating risks. She challenged the audience to step outside their disciplines and see their project through the lens of those involved in the management and development processes. The participants in the audience learned to view their projects in this new light and co-create in design, lean, and agile environments. 

Related Headlines

SDN Chapters El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

El Concilio de Diseño - Un mecanismo escalable para evaluar la calidad de los proyectos

Cuando el equipo de diseño de BBVA Bancomer empezó a crecer de forma acelerada, pasando de 6 a 120 diseñadores en el lapso de 2 años, nuestro mayor reto fue establecer y permear un mismo mindset de diseño. El cual debía encontrar el balance ideal entre establecer procesos y fomentar una libertad creativa.

Continue reading
SDN Chapters Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award 2019 - 5 years of celebrating service design excellence!

Service Design Award, founded by the Service Design Network in 2015, is the most prestigious award honouring service design excellence from around the world. This year we are celebrating our fifth anniversary and we are proud of our previous winners and finalists who helped us to stay true in our vision to make service design the new normal.

Continue reading
SDN Chapters SDN Academy - Service Design Basics Workshop in Cologne

SDN Academy - Service Design Basics Workshop in Cologne

The latest SDN Academy Service Design Basics Workshop was intense, inspirational and packed with energy! Conducted from 6-7 April 2019, the workshop introduced participants to the world of service design, covered the fundamentals of the service design process, and provided them with the essential methods and tools to support their work in the practice.

Continue reading
SDN Global News SDGC19 Tickets for Sale

SDGC19 Tickets for Sale

Pick your preferred type of ticket or pack and get access to two buzzing and vibrant conference days with inspiring talks and intense workshops

Continue reading