Monday night: The spacious room was bustling with people who had come to participate in the discussion on Service Design. Fannie Mae had graciously granted us the use of their facilities in support of their mission to create a successful human-centered experience for both CXD and the DC Service Design Network. SDDC founder, Fannie Mae’s own Aza Damood, welcomed the crowd with a few remarks and introduced Shilpi Kumar, the speaker for the evening.
Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER
In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.