Instead of sitting down and strictly talking Service Design, we were able to get to know each other better through informal conversations over food and drinks. Connections were made between professionals in different industries – healthcare, telecommunications, software development, to name a few. Networks were expanded, friendships were established, and all had a good time. It was great getting to know people with the same interests and passion in using Service Design to improve human experiences.
Touchpoint Vol.14 No.1 - The Employee Journey: Call for papers
The service design community has long recognised the importance of the employee experience as being inherently interlinked with user experience. Employees are integral to any service delivery, whether they are present in face-to-face service interactions, such as hospitality, or whether they are behind the scenes of (primarily) digital services, responsible for apps and interfaces.
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