The health sector today is faced with enormous challenges and in need of radical innovation. We find it valuable to show how service design is engaging on different levels with these challenges and helping to re-invent and co-create a better future.
In our Service Design Impact Report: Health Sector, 34 thought leaders and practitioners bring the perspectives of different countries into focus in the areas of Service and Policy Innovation, Digitisation and E-health, Community Engagement, Capability Building and Cultural and Organisational Change.
Take a sneak peek of contents here!
In need of some insights and inspirations for implementating service deisgn in the health sector?
Order your copy of Service Design Impact Report: Health Sector! Now available to purchase in print (19.80€). Or join the community to download the PDF for free.
Not a member yet? Become a SDN member, or upgrade your community membership to have access to all exclusive benefits!
On May 20th 2026, we are holding a special event connected to the publication of the most recent issue of Touchpoint, the journal of service design: Touchpoint Vol.17 No. 1 | From AI to Synthetic Services.
Connect, Collaborate, and Create Change – SDGC26 Awaits! Join us in Wiesbaden, Germany and online, 28–30 October. Registration is open, with Early Bird tickets on sale until May 15.
AI continues to disrupt our work as service designers, fundamentally changing the way we design, deliver and analyse services. The advances are rapid as well, presenting new opportunities while at the same time forcing us to answer some challenging questions on where and how its capabilities are deployed. This issue of Touchpoint answers an ongoing need in our community to learn from each other - as well as those outside our field - to confidently apply AI, as well as know where it should be avoided.
Created for service designers with 2+ years’ experience, the 8-week, 8-module course offers you the chance to strengthen your core skills, expand your capabilities, and earn Professional Accreditation.
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