The health sector today is faced with enormous challenges and in need of radical innovation. We find it valuable to show how service design is engaging on different levels with these challenges and helping to re-invent and co-create a better future.
In our Service Design Impact Report: Health Sector, 34 thought leaders and practitioners bring the perspectives of different countries into focus in the areas of Service and Policy Innovation, Digitisation and E-health, Community Engagement, Capability Building and Cultural and Organisational Change.
Take a sneak peek of contents here!
In need of some insights and inspirations for implementating service deisgn in the health sector?
Order your copy of Service Design Impact Report: Health Sector! Now available to purchase in print (19.80€). Or join the community to download the PDF for free.
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As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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