This is the third Impact Report published by the Service Design Network, focusing this edition on the value service design is delivering in the health sector. The worldwide challenges in the health sector today are enormous. Population aging and the impact of chronic diseases are creating new demands on the quantity and types of care being delivered, while at the same time budgets are under threat and legislative changes to coverage add further complexity. Furthermore, ethical issues related to scientific and technological advancements must be tackled.

Order your printed copy for 19.80€ plus shipping. SDN Members receive a discount of 10%. Or join the community to download the PDF for free.

In short, the health sector is in need of radical innovation. Service design – with its promise of a human-centred and innovative approach to tackling these challenges with fresh thinking – is helping to re-invent and co-create a better future, delivering value for both healthcare recipients and healthcare providers. It’s design, influencing how technology is applied, as a means to make life better for people!

In this edition, 34 thought leaders and practitioners bring the perspectives of different countries into focus in the areas of Service and Policy Innovation, Digitisation and E-health, Community Engagement, Capability Building and Cultural and Organisational Change.

This publication is valuable for a broad readership. It is a source of insight and inspiration for both those operating in the health sector, as well as the policy-makers and politicians that surround it. Service design practitioners can get up-to-speed with the state of the art in how their discipline is being applied to healthcare challenges, and academics and students will benefit from the best practices contained herein.

To stay connected and to share your thoughts and feedback, join the conversation on Facebook, Slack and LinkedIn

Enjoy the report, share it and stay in touch!

Further discounts

We offer further discounts for bundle purchases:

  • Between 10 to 20 copies:17,80€ per copy (15,80€ for members)
  • More than 20 copies:16,80€ per copy (14,80€ for members)

To benefit from those further discounts, please contact us including the information below:

- Your full name and company name
- Invoice address 
- Shipping address 
- VAT number (optional)
- Any reference you may need like PO number, division, names
- Full name and email address to whom the invoice should be sent


Related books

Service Design Award Annual 2017

Service Design Award Annual 2017

The Service Design Award Annual 2017 is a celebration of the very best in service design, featuring case studies from winners and finalists from the first three years of the Service Design Award.

Buy this book
Design Thinking In-house - English edition

Design Thinking In-house - English edition

How can (Service) Design Thinking help to overcome rigid structures in order to integrate user-focused, collaborative and efficient ways of working within public and private organisations? We are pleased to introduce our publication "Design Thinking In House" with Deutsche Telekom to offer answers to this question.

Buy this book
Design Thinking In-house - German edition

Design Thinking In-house - German edition

Wie (Service-) Design Thinking sich innerhalb von öffentlichen und privaten Organisationen erfolgreich entwickeln kann? Wir freuen uns mit der Deutschen Telekom unsere Publikation „Design Thinking In house“ vorzustellen.

Buy this book
SDN Publication Impact Report: Public Sector

Impact Report: Public Sector

The Service Design Impact Report gives a broad overview on service design driven activities in governments and public service organisations all over the world. The report shows how strong the role of design in the public sector has become and how impactful it can be. At the same time it gives insights in many opportunities yet to exploit.

Buy this book