We are proud to present the amazing work of our Award winning SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!
SDN Chapters are franchise institutions that are autonomously managed by teams of passionate service design volunteers. They are currently located in 29 countries across 4 continents, together we bridge the global and local community.
We’d like to share, celebrate and learn from the outstanding work of our community from 2016-17. We hope that these Success Stories will act as inspiration for your service design activities in 2018.
For more information about chapters check out the posts on our chapter websites or contact chapter management at SDN: chapter@service-design-network.org
Join us for the Service Design Global Conference (SDGC24) this October! Whether you prefer attending in person in Helsinki or participating online, exciting opportunities await. Register now on the conference website and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
Service designers work within a unique context. Because our work influences service innovation, improvement and delivery across lengthy and often complex customer lifecycles, we must work closely with stakeholders from across our organisations, and even beyond. While we aim for deep expertise in our own practice, we must also familiarise ourselves with the ways many others work
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