Inspiring cases and event insights from our Chapter teams

We are proud to present the amazing work of our Award winning SDN Chapters. This annual publication shares personal insights into the service design national conferences, events, meet-ups, publications and other innovative initiatives they have organised throughout the past year. Download your free copy now to learn more!

Download the Chapter Success Stories 2017 Publication

Our amazing Chapter Representatives at SDGC17 in Madrid
Our amazing Chapter Representatives at SDGC17 in Madrid

An Empowering International Network

SDN Chapters are franchise institutions that are autonomously managed by teams of passionate service design volunteers. They are currently located in 29 countries across 4 continents, together we bridge the global and local community. 

Sharing Best Practice

We’d like to share, celebrate and learn from the outstanding work of our community from 2016-17. We hope that these Success Stories will act as inspiration for your service design activities in 2018.

For more information about chapters check out the posts on our chapter websites or contact chapter management at SDN: chapter@service-design-network.org

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SDN Chapters Call for papers | Submit your abstract until December 16th 2023

Call for papers | Submit your abstract until December 16th 2023

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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SDN Chapters Service Design Global Conference 2023 - Register now

Service Design Global Conference 2023 - Register now

Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!

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SDN Chapters Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint Vol. 14 No. 2 Call for Papers | Redefining Value Creation: Deadline Extended

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

Continue reading
SDN Global News Touchpoint Vol. 14 No.1 The Employee Journey is out!

Touchpoint Vol. 14 No.1 The Employee Journey is out!

As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.

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