The National Chapter Board and SDN Global are excited to announce the 8 winners of the very first SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC17 Members Event on November 1st, 2017. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activity.

How can service design best measure the impact it achieves? In this issue of Touchpoint, we have tackled precisely this challenge as service design must become more mature in justifying itself to decision-makers, both before and after it is applied. We hope the insights and methods in this issue help you answer that question, when you next sit down to plan or review a service design project.

Join this year's Young Talents Day hosted by Fjord! – 1 November

We had a blast while taking the first steps to co-create our new chapter of Service Design Network! Continue with us on the journey.

Together we’ll create our agenda for the future of SDN Indianapolis.

Service Design, Lean Startup and Systematic Inventive Thinking - all innovation methods demo day in Sofia on 29 September 2017

As with any new and exciting discipline, there arise some questions of identity— what the discipline is, what territory it occupies, and what expectations should and should not be laid upon it.

The Hong Kong Management Association (HKMA) and SDN HK Chapter invited Daryl Choy (One of SDN HK Chapter Co-founder) for this workshop, this workshop talked about O2O experience journey design. The topic in this workshop focused on consumer journey, experience innovation and Service Design Network. This event was hold on 2017/9/11 afternoon in HKMA Advanced Management Development Centre.

The National Chapter Board and SDN Global are excited to announce the first ever SDN Chapter Awards. The Award Ceremony will take place during SDGC17 on November 1st 2017.

The first Service Design Drinks gathered 10 people active in service design in Sofia, Bulgaria on 12.09.2017.

On 19.09.2017 In Sofia, Bulgaria, was held "Creative Journey" unconference with the support of Service Design Network.

There’s a first time for everything: over 200 participants gathered for the first SDN National Conference in the US, hosted on 10 and 11 August in Chicago.

Service has been Hong Kong’s core competency. However, service quality has been dropping the past few years. Customer expectations keep on escalating. Yet customer-facing employees do not appreciate the power of good customer service. Management also lacks the ability to come up with innovative ideas to design service for good customer experience. As a result, it ends up with an unhappy economy.

Service designers from all over the DMV area gathered to share snacks, beverages, and conversations prior to attending the first SDN U.S. National Conference in Chicago.

University of Finance, Business and Entrepreneurship (VUZF University) starts a new “Innovation Dialogue” masters programme which will cover the full cycle of management of innovation processes.

SDN has announced this year's Service Design Award finalists!