
3 minute Service Design Survey
As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.
Get all the latest service design news. We keep you up to date with key opinions and the latest innovation.
As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia.
Find out more about what service design is, where to find great case studies, where you can study it and the benefits of being an SDN member.
Create smart new distribution channels, touchpoints and POS cooperations for the printed BILD edition.
This year, the Service Design Network will publish its second Service Design Impact Report – and the health sector is in the spotlight!
In appreciation of your enthusiasm and creative responses to Service Design Day we held an SDGC17 ticket giveaway for the most shared and liked twitter post on June 1st. The competition was open to any individual or organisation from anywhere in the world who posted on under the hashtag #ServiceDesignDay.
A Glasgow School of Art (GSA) MEDes student, BDes and MIDes new graduate team partnered with the new Royal Bank of Scotland (RBS) design team for four months during 2015-16. The student team developed the company’s emerging user-centred design process and integrated a future forecasting methodology. They conducted in depth user research into Generation Y and designed service concepts, personas and a future world context that continue to impact the user-centricity of RBS projects.
Financial services are undeniably being disrupted by technology. But what other value should banks provide to their customers beyond technological efficiencies? For people who are making a big life change, feeling overwhelmed with their current financial situation, or just a little stressed about money, Capital One Money Coaching can help.
How to move from serving food to designing an experience. This project was born in May 2016. The client, a catering company from the Basque country in Spain, named Askora, wanted to improve their services for school canteens. They saw that having a quality product was not enough. It was time to rethink school canteens in their entirety.
In 2014, around 15.1 million train passengers in Norway were affected by “planned” and “unplanned” train traffic problem causing delays and deviations. In latter situations, train passengers are offered bus transport as a replacement for their train journey, commonly known as “Buss for tog” (Rail replacement bus). In autumn 2014, NSB and Uniform started working on a service design project comprising qualitative insight collection and mapping the customer experience during both “planned” and “unplanned” deviations.
Supporting young people to learn through practice and solve problems within their community through service design.
Taiwan’s small and medium manufacturing industry is in crisis. Factory NextGen seeks to address this issue by building bridges between the young and old workforce.
The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.
Communi.care is a set of tangible interventions within the internal patient transportantion service at FSFB Hospital that will facilitate communication and make clear shared responsibilities among nurses and the support team to take care not only for patients but also for co-workers.
Customers can really hate renewing their mobile phone contract. In 2015, the service design team at TELUS, one of Canada’s largest mobile service providers, worked with Bridgeable, a service design consultancy, to reimagine and redesign the experience. Together we worked to make renewing a mobile phone contract much more satisfying for customers, while significantly reducing cost for TELUS.
In 2015 in the midst of increased public scrutiny, a loss in Veteran confidence and a lack of employee engagement, VA took enterprise level action to address barriers in serving Veterans and their families. Together as a team,Doblin Deloitte, the Veterans Experience Office and VA collaborators engaged Veterans, employees, and stakeholders in a three step approach to help improve Veterans’ experiences with service delivery at VA.
Smart Black Taxi service: Flo by RCA student team Hyunyim Park, Jaehyun Park and Culainn Boland-Shanaha aims to tackle London’s air quality challenge with a service design approach and brings together the experience of Transport for London’s Experience Design Team, enabling people to be an active agent of change, to change habits and choose sustainable transport choices.